Jeremymichael Leblanc
Summary
Experienced Crew Trainer with 14 years of experience. Focused on maximizing team success by providing new members with great training and support. Extensive knowledge of food safety, cleaning and sanitizing procedures. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Certified Crew Trainer
McDonald's
05.2022 - 09.2023
- Taught new team members correct procedures for all areas of operations.
- Set positive example for team members by providing high-quality, efficient service.
- Mentored junior employees to improve performance, food safety, and customer service.
- Trained other employees in customer service, food safety, and performance requirements.
- Maintained current knowledge of all team position requirements.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Established and maintained quality control standards.
- Worked with vendors to customize courseware to accommodate business needs.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Hanger
Sweitzer Waste Management
05.2022 - 01.2023
- Collected waste in approved disposal bags and sealed with correct procedures.
- Skilled at working independently and collaboratively in a team environment.
- Identified materials requiring removal or special handling.
- Assembled and positioned decontamination areas at exits of job sites to prevent harm to bystanders and unprotected persons.
- Adhered to all defined safety protocols, company requirements and federal and local laws to maintain safe and controlled environments.
- Evaluated hazardous conditions to develop successful mitigation strategy and maintain public safety throughout procedures.
- Monitored contaminated area to determine scope of hazard and progress of cleaning efforts against targets.
- Recorded numbers of containers stored at disposal sites, specifying amounts or types of equipment or waste disposed.
Shift Supervisor
Five Guys Burger And Fries
02.2019 - 11.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Conducted routine inspections to check quality and compliance with established specifications.
- Applied security, safety and loss prevention strategies during shifts.
- Prepared, calibrated, and monitored production levels to achieve targets.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Completed cash and credit card transactions accurately using POS software.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Kitchen Manager
Denny's Restaurant
01.2016 - 04.2020
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Checked and tested foods to verify quality and temperature.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Calculated prices of ingredients to monitor food costs and control expenses.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Oversaw food preparation and monitored safety protocols.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Education
Certificate - Massage Therapy
Branford Hall Career Institute
Branford, CT06.2012
High School Diploma -
East Haven High School
East Haven, CT04.2009
Skills
- Restaurant Operation
- Opening and Closing Procedures
- Staff Training
- Quality Assurance Controls
- Food Safety
- Safe Food Handling
- Workplace Safety
- Waste Storage
- Customer Service
- Cleaning and Sanitation
- Product Knowledge
- Team Leadership
- Production Preparation
- Tool Preparation
- Food Running
Certification
- ServSafe License - 2019-2024
- Crew Trainer - 2020-2023
Timeline
Certified Crew Trainer
McDonald's
05.2022 - 09.2023
Hanger
Sweitzer Waste Management
05.2022 - 01.2023
Shift Supervisor
Five Guys Burger And Fries
02.2019 - 11.2020
Kitchen Manager
Denny's Restaurant
01.2016 - 04.2020
Certificate - Massage Therapy
Branford Hall Career Institute
High School Diploma -
East Haven High School