Jeremy Petrowski

Developed and implemented solutions to enhance technical support processes and operational efficiency. Partnered with leadership to identify and address key areas for process improvements to increase team productivity. Played a role in identifying training gaps and delivering targeted programs to upskill team members. Collaborated with leadership to analyze operational challenges and recommend strategies for productivity improvements. Maintained clear communication with senior leadership to align support functions with broader organizational goals.

Founded and successfully managed all aspects of a startup business, overseeing operations, strategic planning, and client relations. Introduced processes to improve efficiency and enhance overall performance. Designed and implemented effective marketing strategies to attract new clients and increase market presence. Recruited, trained, and mentored a skilled team, fostering a culture of accountability and excellence. Maintained a customer-focused approach, building strong, long-term partnerships and ensuring high levels of satisfaction.

Performed complex installation and repair tasks, consistently delivering high-quality service to meet customer needs. Collaborated directly with clients to assess their requirements and provide tailored solutions, building strong customer relationships. Developed and applied innovative troubleshooting techniques to minimize equipment downtime and improve operational efficiency. Played a key role in maintaining customer satisfaction through dependable and effective service delivery, contributing to the overall growth of the service department.

Directed field service operations with a strong focus on delivering exceptional customer experiences and maintaining high-quality standards. Spearheaded talent acquisition, training, and professional development programs to cultivate a skilled and motivated workforce. Implemented strategic workflows to optimize resource allocation, streamline operations, and boost overall efficiency. Built and nurtured long-term client relationships, driving repeat business, generating referrals, and contributing to sustained organizational growth.