Jeremy R. Montgomery
Winterhaven,FL
Summary
Dedicated customer service professional with extensive experience as an office manager and customer service representative, poised to deliver exceptional support and drive operational efficiency. Recognized for strong organizational skills and a commitment to excellence, adept at managing diverse office tasks while maintaining a focus on client satisfaction. Proven ability to streamline processes and enhance team collaboration, ensuring a productive work environment. Eager to contribute expertise in fostering positive customer relationships and optimizing office operations.
Overview
31
31
years of professional experience
Work History
VIDEO EDITOR
SUBCULTURED MEDIA
01.2017 - Current
- Collaborated with creators boasting 100K–5M+ subscribers to produce high-engagement thumbnails, intros, and full-length videos optimized for YouTube’s algorithm.
- Implemented SEO-friendly titles, descriptions, and tags in collaboration with creators, increasing click-through rates (CTR) by up to 15%.
- Handled raw footage organization, multi-cam sync, and proxy workflows for 4K/8K projects to meet tight upload schedules.
- Mixed dialogue, royalty-free music, SFX, and voiceovers in Audition; ensured loudness compliance (-14 LUFS) for YouTube normalization.
- Removed background noise, added Foley, and balanced levels for professional podcast-to-video conversions.
RETENTION PROFESSIONAL
COMCAST
01.2015 - 01.2017
- Responsible for retaining customers by providing value based off of customer needs and available offers.
- Selected for floor support in order to assist co workers with issues that arise from day to day activities.
- Was promoted from associate to professional within a year based on exceeding required qualifications.
- Consistently exceeded retention standards set by Comcast.
- Within the top 5% of all retention specialists every month.
CONTRACT SERVICES PROCESSOR I
ADT
01.2013 - 01.2015
- Main responsibility to accurately book installation orders for field sales representatives.
- Selected for many special projects such as DEVCON and Canada.
- Consistently exceeds expectations for quality, reliability and productivity standards.
- Selected to answer questions of floor representatives and walk the floor for assistance on calls.
- Selected to assist newly trained contract processors during nesting period.
ASSISTANT OFFICE MANAGER
MASTERS MATES & PILOTS
01.2010 - 01.2012
- Greet clients and direct them to the correct staff member.
- Monitor incoming emails and answer or forward as required.
- Update and maintain databases such as mailing lists, contact lists and client information.
- Faxing, scanning and copying of documents as well as maintain office filing and storage systems.
- Scheduling bookkeeping and Payroll.
CUSTOMER CARE ASSOCIATE
HORIZON BLUE CROSS BLUE SHIELD
01.2007 - 01.2008
- Providing billing information to customers.
- Responsible for processing and adjusting claims.
- Responsible for relaying claim information to the members.
- Maintaining relationships with other medical professionals at local offices.
- Providing additional support to co-workers.
- Reaching and maintaining production standards set by the company.
CUSTOMER SERVICE & TECHNICAL SUPPORT
CONVERGYS
01.2005 - 01.2007
- Providing billing and payment information to the customers.
- Taking payments and issuing credits to customers.
- Troubleshooting service and connections to internet and VOIP.
- Provided assistance to trainers and refresh training to co-workers.
- Providing additional support to co-workers such as answering questions on policies and procedures.
- Assisted with taking supervisor calls.
OFFICE MANAGER
MASTERS MATES & PILOTS
01.2001 - 01.2005
- Manage office staff of 10 plus employees.
- Assign and monitor clerical, administrative and secretarial responsibilities and tasks among office staff.
- Implement procedural and policy changes to improve operational efficiency.
- Coordinate office staff activities to ensure maximum efficiency.
- Evaluate and manage staff performance.
- Ensure security and confidentiality of data.
- Prepare operational reports and schedules to ensure efficiency.
- Review and approve supply requisitions.
- Liaise with other agencies, organizations and groups.
- Perform all HR responsibility’s and paperwork.
- Maintain a safe and secure working environment.
- Manage internal staff relations and handle customer inquiries and complaints
CUSTOMER SERVICE & SALES
CITIBANK
01.1999 - 01.2001
- Exceeded quality and sales standards monthly.
- Responsible for taking payments and transferring balances.
- Selected for ARC project, duties were to answer questions over the phone and take escalated calls.
- Assisted trainers with new employees in a class based environment.
- Temporarily assigned to resource desk to assist with maintaining call queues, scheduling and forecast for customer service representatives.
CRYPTOLOGIC TECHNICIAN COMMUNICATIONS
UNITED STATES NAVY
01.1997 - 01.1999
- Top Secret clearance from the Department of Defense and the United States Navy.
- Maintaining communication for Atlantic Naval Fleet. Supervising communication center for the Navy.
- Providing on the job training for new personnel. Managed 3 – 5 personnel. Maintained hourly reports to the Department of Defense.
Fulltime Key
JAC'S CYBER CAFÉ
01.1995 - 01.1997
Education
High School Diploma -
WESTSIDE SKILLS CENTER
JACKSONVILLE, FL01.1996
Skills
- Office Management
- Report & Document Preparation
- Computer Correspondence
- Office Organization & Administration
- Computer Proficient
- Customer Service
- Scheduling & Calendaring
- General Bookkeeping & Payroll
- Insurance Billing
- Telephone & Front Office Reception
- Filing & Data Entry (70 WPM)
- Team building & Supervision
- Staff Development & Training
Timeline
VIDEO EDITOR
SUBCULTURED MEDIA
01.2017 - Current
RETENTION PROFESSIONAL
COMCAST
01.2015 - 01.2017
CONTRACT SERVICES PROCESSOR I
ADT
01.2013 - 01.2015
ASSISTANT OFFICE MANAGER
MASTERS MATES & PILOTS
01.2010 - 01.2012
CUSTOMER CARE ASSOCIATE
HORIZON BLUE CROSS BLUE SHIELD
01.2007 - 01.2008
CUSTOMER SERVICE & TECHNICAL SUPPORT
CONVERGYS
01.2005 - 01.2007
OFFICE MANAGER
MASTERS MATES & PILOTS
01.2001 - 01.2005
CUSTOMER SERVICE & SALES
CITIBANK
01.1999 - 01.2001
CRYPTOLOGIC TECHNICIAN COMMUNICATIONS
UNITED STATES NAVY
01.1997 - 01.1999
Fulltime Key
JAC'S CYBER CAFÉ
01.1995 - 01.1997
High School Diploma -
WESTSIDE SKILLS CENTER