Jerenda Portlock
Melbourne,Fl
Summary
Driven professional with a proven track record, adept in surgical coordination, volunteer management, and patient education. Leveraging skills in various medical software systems, and continuous quality improvement. I have excelled in facilitating pre- and post-operative care, streamlining operations, and enhancing patient engagement. I demonstrate exceptional organizational skills and teamwork, contributing to improved operational efficiency. I am a detail-oriented individual with a proven ability to manage multiple tasks with efficiency and accuracy. Excellent interpersonal, communication, and computer skills. Committed to providing customers with the best possible support and assistance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Volunteer Coordinator
Health First's Holmes Regional Medical Center
Melbourne, FL
01.2025 - Current
- Recruited and trained new volunteers on volunteer program goals and objectives.
- Coordinated large-scale events involving multiple teams of volunteers, resulting in successful fundraisers and community outreach initiatives.
- Managed and tracked volunteer hours and progress to support accurate documentation.
- Served as a liaison between volunteers and senior leadership, ensuring open lines of communication, and promoting a transparent environment where concerns could be addressed promptly.
- Collaborated with other departments to identify specific needs for volunteers, optimizing resource allocation and improving program effectiveness.
- Organized recognition events to show appreciation for volunteer contributions, boosting morale and promoting a positive organizational culture.
SURGICAL COORDINATOR
Health First Medical Group
Melbourne, FL
10.2022 - 01.2025
- Schedule patients' surgeries and pre-operative and post-operative appointments
- Insurance verification /obtaining authorization for surgeries.
- Efficiently managed high volume caseloads while maintaining meticulous attention to detail in scheduling logistics and documentation.
- Maintained strict adherence to HIPAA regulations, protecting the privacy of patient information at all times.
- Communicate with medical supply representatives to order surgery equipment/ durable medical equipment.
- Complete coding for surgery using ICD 10, CPT and HCPS guidelines.
- Communicating with medical supply representatives to order surgery equipment
- Facilitate communication between physician and hospital departments, department management and patients.
CASE MANAGEMENT ASSISTANT
IMG Health
PALM BAY, Florida
05.2022 - 01.2023
- Educated clients on available community resources and assisted them in gaining access to those services.
- Successfully developed and implemented case management plans tailored to clients' individual needs.
- Facilitated weekly team meetings to discuss current cases and develop effective strategies for intervention.
- Coordinated referrals to appropriate agencies for services or support needed by the client.
- Identified potential safety risks, provided crisis intervention, and arranged emergency placements when needed.
- Medical intervention, medication assistance and education.
- Phlebotomy
CMA/MED SEC
The Orthopedic Center
04.2022 - 12.2022
- Helped improve patient outcomes by educating and advising on relevant treatments and care
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Mentored junior staff members on best practices in accounting procedures, fostering a collaborative work environment conducive to professional growth.
- Supported duties for diagnostic and technical treatment procedures.
- Oriented and trained new staff on proper procedures and policies
- Implemented care and efficiency improvements to support and enhance office operations
- Performed medical records management.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
SPD TECH/ PRACTICE COORDINATOR
Steward Medical Group
04.2021 - 04.2022
- Wrapped trays, instrument packs, and sets
- Recorded biologicals and test results
- Verified and maintained proper documents and records for sterilization
- Operated specialized equipment using steam, gas, and chemical methods to sterilize equipment
- Decontaminated surgical instruments to remove bacteria and other contaminants before sterilization
- Followed OSHA, FDA and AAMI guidelines related to sterilization in compliance with administrative regulations
- Tested sterilization equipment by performing regular checks and maintenance to keep instruments in working order
- Maintained clean and organized sterile processing areas to prevent contamination of instruments and equipment
- Operated, adjusted, and monitored diagnostic equipment and other machines used during procedures.
PRACTICE MANAGER/MEDICAL ASSISTANT
Omni Health Care
08.2018 - 04.2020
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration, and general liability.
- Recruited, hired, and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees
- Established and maintained effective communication with staff, physicians, and community organizations to promote high quality patient care.
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
Education
ASSOCIATE OF SCIENCE - HEALTH MANAGEMENT AND CLINICAL ASSISTANCE IN HEALTH ADMINISTRATION
Kieser University
01.2017
MEDICAL ASSISTANT CERTIFICATE - CLINICAL MEDICAL ASSISTING
Everest University
05.2010
HIGH SCHOOL DIPLOMA -
Brevard Christian School
05.2005
Skills
- Volunteer recruitment
- Resource allocation
- Case management
- Payment scheduling and collection
- Insurance pre-certifications
- Team collaboration
- Time management
- Workflow optimization
- Documentation and recordkeeping
- Project management
- Staff management
- Multitasking, time management abilities
- Leadership development
- Business administration
- Budget administration
- Regulatory compliance
- Recruiting and training
- Mission-oriented
- Problem-solving
- Heartsaver first aid (first aid)
- ICD 10 coding
- HIPAA compliance
Certification
Medical Assistant
Timeline
Volunteer Coordinator
Health First's Holmes Regional Medical Center
01.2025 - Current
SURGICAL COORDINATOR
Health First Medical Group
10.2022 - 01.2025
CASE MANAGEMENT ASSISTANT
IMG Health
05.2022 - 01.2023
CMA/MED SEC
The Orthopedic Center
04.2022 - 12.2022
SPD TECH/ PRACTICE COORDINATOR
Steward Medical Group
04.2021 - 04.2022
PRACTICE MANAGER/MEDICAL ASSISTANT
Omni Health Care
08.2018 - 04.2020
ASSOCIATE OF SCIENCE - HEALTH MANAGEMENT AND CLINICAL ASSISTANCE IN HEALTH ADMINISTRATION
Kieser University
MEDICAL ASSISTANT CERTIFICATE - CLINICAL MEDICAL ASSISTING
Everest University
HIGH SCHOOL DIPLOMA -
Brevard Christian School
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