Jeresa Hunt
Wedgefield,SC
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Assistant Manager
RNR Tire Express
06.2021 - Current
- Hire, train, manage and inspire technicians and counter sales people
- Maintain RNR policies and ensure the security and safety of the facility
- Demonstrate and promote excellent customer service every day.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Increased sales through effective merchandising strategies and targeted promotions.
- Developed strong working relationships with staff, fostering a positive work environment.
Account Manager
RNR Tire Express
09.2020 - 06.2021
- Contact all customers whose Rental Agreements have expired for non-renewal and determine the customer's need, expectation or problem
- Demonstrate diligence, urgency, impartiality and consistency regarding accounts management
- Contact references on all accounts that do not return calls
- Mail letters according to mail program
- Recognize and create opportunities to renew customer agreements
- Schedule voluntary turn-ins of merchandise when bringing a Rental Agreement current is not likely
- Handle field collections and de-installations.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Reduced delinquency rates with proactive account monitoring and timely communication.
Sales Associate
RNR Tire Express
08.2018 - 09.2020
- Making sure that your store meets sales targets/goals
- Running promotions
- Managing stock levels
- Reviewing all Sales Rental Orders for compliance and approval
- Analyzing sales figures
- Create goals and sales strategies
- Contacting all prospects daily from prior interests with RNR
- Forecasting future sales
- Dealing with customer service opportunities
- Maintain competitor sales and promotions knowledge
- Training store associates
- Handling payments.
Manufacturing Technician
INVISTA
07.2015 - 08.2018
- Work safely in a manufacturing environment
- Operate manufacturing equipment primarily in the Spinning area
- Read and properly apply procedures and perform quality checks
- Identify and segregate product according to quality standards
- Data entry into multiple computer systems
- Take corrective actions per Standard Operating Procedures (SOPs)
- Perform general and detailed housekeeping
- Good communication skills - both written and verbal
- Work with minimal supervisory guidance and function in a team environment
- Think critically and resolve problems
- Perform job related tasks in close proximity to others in a high speed manufacturing environment.
- Improved production efficiency by implementing standardized procedures and streamlining workflow.
- Enhanced product quality through meticulous monitoring of manufacturing processes and regular equipment maintenance.
Customer Service Representative
Bank of America Card Services
04.2015 - 07.2015
- Providing a superior customer service experience
- Receiving and processing customer payments
- Researching account information and reviewing account history
- Placing travel notifications on the account
- Explaining credit card term and conditions, interest rates, and fees and payment allocation
- Authorizing payments and completing general account maintenance
- Initiating fraud and no-fault inquiries
- Handling lost or stolen card
- Resolving online and mobile banking requests
- Educating customers on product features and benefits
- Fulfilling new products requests accounted product change request
- Resolving credit card rewards inquiries.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Crew Trainer
McDonald's
07.2014 - 03.2015
- Help to train and teach new employees
- An expert in station procedures and responsibilities
- A teacher who shares knowledge
- A coach that helps others learn and become experts too
- A role model for the crew members.
Crew Member
McDonald's
08.2011 - 04.2013
- Provides customers with a quick and accurate service and show sensitivity to their individual needs
- Greets customers while offering super customer service attention
- Takes, assembles and presents food orders
- Upsell any current promotions
- Requests and receive payments and operates a cash register daily
- Counts all transactions so that the amount of money in the cash register matches the amount of money in the computer's log file at the end of the shift
- Help to train and teach new employees.
Education
Early Childhood Education
Central Carolina Technical College
Sumter, SCHigh School Diploma -
Sumter High School
Sumter, SC06.2011
Skills
- Customer Service
- Advanced Computer Skills
- Communication Skills
- Cash Sales
- Operations Management
- Opening and Closing Procedures
- Employee Performance Evaluations
- Reliable
- Early Childhood Education
- Childcare
- Recruitment and hiring
- Staff Management
- Loan Closing
Timeline
Assistant Manager
RNR Tire Express
06.2021 - Current
Account Manager
RNR Tire Express
09.2020 - 06.2021
Sales Associate
RNR Tire Express
08.2018 - 09.2020
Manufacturing Technician
INVISTA
07.2015 - 08.2018
Customer Service Representative
Bank of America Card Services
04.2015 - 07.2015
Crew Trainer
McDonald's
07.2014 - 03.2015
Crew Member
McDonald's
08.2011 - 04.2013
Early Childhood Education
Central Carolina Technical College
High School Diploma -
Sumter High School