Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Jeri Alford

Waxahachie

Summary

As Community Support Supervisor within the Resource Center at Greystar, I support 21 properties with a total of 11,638 units and lead a team of 10. My extensive property management experience includes a thorough understanding of landlord-tenant laws across California, Colorado, Oregon, Florida, Massachusetts, Washington, and Texas. I am proficient in various software platforms, including OneSite, Yardi, Entrata, Ops Technology, and Net Vendor. I am dedicated to advancing my management career, with a focus on employee development, conflict resolution, and optimizing team performance

Overview

6
6
years of professional experience

Work History

Community Support Supervisor

Greystar Property Management
04.2023 - Current
  • Manage and oversee the implementation of strategies, programs, and procedures to drive operational excellence and standardization across teams.
  • Supervise and support a team of 10 direct reports, ensuring accuracy and efficiency in daily tasks as a dual PMS Supervisor.
  • Monitor and ensure the achievement of key performance indicators (KPIs) through consistent reporting and metric analysis.
  • Process team member bonuses in the payroll system and approve employee timecards to ensure timely and accurate compensation.
  • Provide ongoing support to team members, ensuring the timely completion of tasks and adherence to client-specific requirements.
  • Participate in monthly calls with Regional Property Managers to gather feedback and ensure smooth operations across teams.
  • Lead biweekly team meetings to discuss updates, address concerns, and ensure alignment on team goals and objectives.
  • Conduct regular 1:1 meetings with team members to provide mentorship, address concerns, and support professional development goals.

Community Support Specialist

Greystar Property Management
04.2022 - 04.2023
  • Managed operations for 6 properties, encompassing a total of 2,067 units.
  • Coordinated vendor and contractor setup for payment processing; liaised with service providers to resolve invoice and payment discrepancies.
  • Enhanced resident satisfaction and retention by promptly addressing inquiries and fulfilling requests.
  • Conducted thorough reviews and finalization of accounting procedures to ensure accurate billing and financial reporting.
  • Successfully completed 6 month-end accounting closings, ensuring timely and accurate completion to support the efficiency of the Accounting team.
  • Communicated with residents regarding account balances, implementing effective procedures for collecting on delinquent accounts.
  • Audited utility billing and resident charges for accuracy, collaborating with on-site teams to resolve discrepancies at the unit level.
  • Supported administrative functions throughout the resident lifecycle, including move-in/move-out procedures, lease renewals, resident file audits, and insurance verification.
  • Adhered to company protocols regarding eviction processes and ensured compliance with established procedures.

Assistant Community Manager

RPM Living
10.2021 - 04.2022
  • Collected residents' monthly rent payments, recorded transaction details and submitted bank deposits promptly to ensure availability of operating funds.
  • Completed Client specific reports and effectively submitted them on time each week.
  • Oversaw repairs and enhancements by working closely with maintenance staff.
  • Conducted resident re-certification appointments and interviews monthly to update records appropriately and verify program eligibility.
  • Facilitated and maintained compliance with federal housing re-certification regulations.
  • Gained tenant satisfaction by showing and renting units, processing move-ins, initiating leases, executing renewals and handling move-outs.
  • Met with residents to gather information and develop effective solutions.
  • Worked with maintenance staff to complete timely repairs and enhancements.
  • Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
  • Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
  • Increased office organization by creating filing systems and managing confidential information carefully.


Leasing Consultant

RPM Living
01.2021 - 10.2021


  • Checked rental eligibility by following company's verification process.
  • Prepared lease paperwork and obtained signatures and first payments from new residents.
  • Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
  • Implemented online advertising and other marketing initiatives to generate interest from individuals and businesses.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Collected monthly rent payments and other fees, always properly recording, and processing money.

Leasing Consultant

Greystar Property Management
09.2020 - 01.2021
  • Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
  • Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
  • Conducted background checks on applicants.
  • Increased occupancy through dynamic marketing initiatives.
  • Remained aware of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
  • Showed future tenants around properties, highlighting features and redirecting concerns to capture interest.
  • Underwent a Management transition at The Henderson Apartments January of 2021.

Leasing Professional

Frankfurt Properties
05.2019 - 09.2020
  • Worked biweekly with nearby apartments to gather information to complete market surveys
  • Attracted new residents by following up with prospects that have toured and leads from other sources
  • Communicated with other apartments regarding rental verifications for future tenants
  • Input and completed work orders that were done by maintenance and communicated with them regularly about completion of orders
  • Satisfied residents and future residents with fast, friendly, and knowledgeable information that was needed about the complex
  • Guided future tenants on tours of the complex by showing them models of apartment homes and amenities included during their stay
  • Created an availability spread sheet daily to make it easier for the staff to notify interested residents on what we had available
  • Answered phone calls regularly through out the day to help accommodate people with questions they needed answered
  • Experienced leasing consultant with knowledge of sign request.com, blue moon.com and onesite.com
  • Ompleted all applications in a timely manager and made sure that all of the necessary information was in the file before it was overlooked.

Education

Northern Virginia Community College
Annandale, VA

Skills

  • Workload balancing
  • Employee retention
  • Operational efficiency
  • Multitasking and organization
  • Team management
  • Conflict resolution
  • Compliance monitoring
  • Team collaboration
  • Professionalism
  • Goal setting
  • Teamwork
  • Tenant and eviction laws

Accomplishments

  • Recognized as the 2024 Supervisor of the Year at Greystar for exceptional attention to detail, strong work ethic, and leadership performance.
  • Spearheaded the growth of the 'Ambassador' training program as a Team Lead, expanding its participant base from 11 to 38 individuals.
  • Played a key role in developing and implementing training checklists for new team members, ensuring smooth onboarding and timely completion of training prior to portfolio transitions.
  • Completed the FranklinCovey course, The 6 Critical Practices for Leading a Team, further enhancing leadership and management skills.

Timeline

Community Support Supervisor

Greystar Property Management
04.2023 - Current

Community Support Specialist

Greystar Property Management
04.2022 - 04.2023

Assistant Community Manager

RPM Living
10.2021 - 04.2022

Leasing Consultant

RPM Living
01.2021 - 10.2021

Leasing Consultant

Greystar Property Management
09.2020 - 01.2021

Leasing Professional

Frankfurt Properties
05.2019 - 09.2020

Northern Virginia Community College

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Jeri Alford