Jeri Balicki

As a teller at Key Bank I assisted clients with their daily deposits and withdrawals. I would assist in upselling clients accounts from old legacy accounts to new upgraded checking and savings. I would make appointments for clients to meet with our personal bankers to assist in their financial growth.

As a customer service representative I would take inbound and outbound calls. I would assist customers in activating their cards. I would assist if customers felt there was fraud on their accounts. I would upsell accounts and help find a need to better their interest rates for balance transfers. I also had the great opportunity to assist my peers with answering their questions and assisting the new hires.