Jeri Beeler
Sopchoppy
Summary
Dynamic leader with a proven track record at Tallahassee Auto Auction, enhancing operational efficiency and customer satisfaction. Expert in employee management and safety procedures, I significantly improved team productivity and compliance. Skilled in fostering customer engagement and streamlining store operations, my approach has consistently driven positive outcomes and growth.
Overview
15
15
years of professional experience
Work History
Shop Supervisor/Customer Service
Tallahassee Auto Auction
08.2023 - Current
- Oversaw daily operations, ensuring that all tasks were completed accurately and on time.
- Developed strong team dynamics, fostering a positive work environment for all staff members.
- Mentored and trained new employees to ensure consistent service standards across the team.
- Checked incoming orders and organized new stock.
- Streamlined operations through effective employee scheduling and task delegation.
- Ensured adherence to company policies, safety regulations, and local laws by educating staff about compliance requirements.
Housekeeping Manager
OakTenn, Bearskin Lodge
02.2017 - 04.2021
- Worked with front desk to respond promptly to all guest requests.
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
- Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
- Communicated repair needs to maintenance staff.
- Managed staff of 12 housekeepers.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Investigated customer complaints promptly, seeking timely resolutions to maintain positive guest experiences throughout their stay at the hotel.
- Managed team productivity and workflow to exceed quality standards.
- Completed schedules, shift reports, and other business documentation.
- Improved overall cleanliness scores with thorough inspections and prompt corrective actions as needed.
- Managed labor costs effectively by monitoring staffing needs based on occupancy levels and adjusting schedules accordingly to maximize efficiency without compromising service quality.
- Collaborated with other departments to coordinate special events and ensure seamless execution of services across all areas of the hotel.
- Increased room readiness rates through close monitoring of room status reports and effective communication with front desk personnel.
- Evaluated employee performance and developed improvement plans.
- Promoted safety by demonstrating proper operation and training staff on power equipment tools.
- Ensured adherence to safety regulations by conducting regular safety meetings, trainings, and drills for staff members.
- Promoted a culture of teamwork within the housekeeping department by fostering open communication channels among employees at all levels.
- Enhanced guest satisfaction by maintaining a high standard of cleanliness and orderliness in all hotel areas.
- Reduced staff turnover by providing ongoing training, support, and mentorship to team members.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Disposed of trash and recyclables each day to avoid waste buildup.
Store Manager
Dunne Manning
03.2015 - 02.2020
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Office Administrative Assistant
Tallahassee Auto Auction
04.2010 - 09.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Facilitated smooth communication between departments, acting as a liaison to ensure prompt resolution of issues.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Education
High School Diploma -
Wakulla High School
Crawfordville, FL05-1993
Skills
- Order processing
- Safety procedures
- Budget planning
- Store operations
- Taking payments
- Employee scheduling
- Merchandise display
- Invoicing
- Policy enforcement
- POS systems
- Customer service
- Customer engagement
- Employee management
Timeline
Shop Supervisor/Customer Service
Tallahassee Auto Auction
08.2023 - Current
Housekeeping Manager
OakTenn, Bearskin Lodge
02.2017 - 04.2021
Store Manager
Dunne Manning
03.2015 - 02.2020
Office Administrative Assistant
Tallahassee Auto Auction
04.2010 - 09.2016
High School Diploma -
Wakulla High School
Similar Profiles
Edgar Alvarez PeraltaEdgar Alvarez Peralta
Mechanic at San Antonio Auto Auction/ Americas Auto AuctionMechanic at San Antonio Auto Auction/ Americas Auto Auction
Mackenzie FrankMackenzie Frank
Lot Operations Specialist at Manheim Auto AuctionLot Operations Specialist at Manheim Auto Auction
Brett MillerBrett Miller
Regional Sales Manager at Mountain State Auto AuctionRegional Sales Manager at Mountain State Auto Auction