Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Jeri Cornwell

Del city,Oklahoma

Summary

Motivational leader and organizational problem-solver with advance supervisory skills i have done teambuilding exercises and experience, also by stepping into rolls very quick with the eager to learn the new roll making positive changes to drive my company to success. I am very focused on using all of my techniques to maximize employee and performance.

Professional setup expert prepared to bring extensive system integration and troubleshooting experience to new role. Proven track record in improving operational efficiencies and implementing effective solutions. Reliable team player known for adaptability and delivering results under changing conditions.

Overview

22
22
years of professional experience

Work History

Tax Setup Specialist

Paycom LLC
10.2021 - 03.2025
  • Track and prioritize Verifications for new client setup
  • Call agencies as necessary to retrieve and/or verify state IDs, frequencies, rates, or file and submit payment for original and amended taxes based on agency specific requirements
  • Research, track, and resolve assigned tax notices from agencies and assigned tickets from clients and service departments
  • Responsible for completing a variety of activities around accurate and timely research and maintenance, filing, payment, and issue resolution for all client payroll taxes
  • Proof other specialists work to identify any errors for correction before they are sent out
  • Perform audits and collaborate with agencies and internal business partners to manage and maintain accuracy on client tax actions
  • Calculate, file and submit payment for original and amended taxes based on agency specific requirements
  • Assist in special projects and assignments including training and testing
  • Input information into the system to reflect all accurate information verified
  • Completes and returns reviewed verifications by due date
  • Maintains and updates set up spreadsheet requirements to ensure accurate fillings and payments on set ups
  • Assume responsibility for setting up and closing states for existing clientele
  • Assume responsibility for processing power of attorney

Tier 3 tech

Sprint
01.2019 - 01.2020
  • I am tela sales trained and Customer service is the main part of my job
  • I am trained in billing and tech support
  • I am working in are tier 3 offline ticket team support
  • I do reach out to our network engineers to see if we can fix whatever issue has come up, or if I need to look outside of the box to see what we can do
  • Also look for any trends that might be causing the issue
  • Being on the sprint ticket team we are always looks for outage trend or maybe device issue that has not been reported yet
  • Also looking out for any network issue or any issue with the other carriers
  • Once we have found the issue I will get that issue reported and sent up
  • We always want to make sure are customer are taken care of

CSR Tech

AT&T
01.2006 - 01.2019
  • Special Operations Team: My job function entitles High-level adjustment, doing commitments, escalation follow ups, and high-level adjustment audit
  • Learning opportunity form, on the Representative
  • Making adjustment over 30,000 if need
  • Some customers care
  • IPhone tech support
  • High level adjustment
  • Office of the president to the commitment team to the return mail team
  • I do have some knowledge of the operational of the T1 T3 and microwave radio the off lines commitments team and working on office of the president letters about service issue
  • My other job duties were to look for any trends that is going on with Representative if they are having long call times and work with them to help decrees there call times
  • I did help with the training of new hire class
  • While was in the offline department I would have to look for any trends and call issue and reach out to are technicians to see if we have a tower issue or what is causing the call flow to come in in that state or city

Team lead

Target
01.2003 - 12.2003
  • As the logistics Team lead for target, I had to be productive, accurate, and organized
  • I also need to demonstrate leadership, communicate effectively, and maximize relationships build trust and manage performance
  • I had to also do execution which is mange execution think critically and drive change
  • I had 14 people under me
  • I handle the schedule making for the back room
  • And to make sure we made payroll

Education

Diploma -

Eisenhower high
Lawton, ok
01.1991

Skills

  • Client setup
  • Issue resolution
  • Record keeping
  • Customer service

    • Time management

  • Problem solving
  • Customer support
  • Positive attitude
  • Multitasking capacity
  • Strong work ethic
  • Good communication
  • Teamwork

Accomplishments

  • Customer service
  • Issue and conflict resolution
  • Team Management
  • Employee training
  • Relationship development
  • Payroll and hours
  • New hire training

Timeline

Tax Setup Specialist

Paycom LLC
10.2021 - 03.2025

Tier 3 tech

Sprint
01.2019 - 01.2020

CSR Tech

AT&T
01.2006 - 01.2019

Team lead

Target
01.2003 - 12.2003

Diploma -

Eisenhower high

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Jeri Cornwell