Jeri Craycraft

1) Managed patient health records, ensuring accuracy, confidentiality, and compliance with industry regulations.

2) Assisted in the implementation of electronic health record (EHR) systems, providing training and support to staff members.

3) Conducted audits of patient records to identify incomplete or missing documentation, coordinating with healthcare providers to complete the necessary information.

4) Collaborated with the coding team to ensure proper code assignment based on clinical documentation.

5) Participated in quality improvement initiatives, assisting in the development of standardized documentation templates and guidelines.

• Carefully reviewed patient files for clarity on diseases, diagnoses and procedures to determine quality of care.
• Maintained strong knowledge of medical terminology, diseases and conditions and procedures.
• Input data into computer programs and filing systems.

• Monitored cash drawers at checkout stations to verify adequate cash supply.
• Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
• Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
• Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
• Trained team members in successful strategies to meet operational needs.

• Expertly managed planning, scheduling and coordination of outpatient procedures.
• Educated patients about surgeries and provided treatment plan documentation.
• Reviewed medical histories and current information to provide accurate information to surgeons.
• Verified insurance coverage and obtained pre-authorizations.
• Checked patients in and out and collected payments.
• Coordinated with facilities to set up surgeries
• Answered telephone calls to offer office information, answer questions and direct calls to staff.
• Carried out front office duties utilizing data entry skills in framework of medical database.
• Answered phone calls and messages for scheduling appointments and handling patient inquiries.

• Assist pharmacists in filling and dispensing prescriptions accurately and efficiently
• Maintain and update patient profiles and medication records
• Handle inventory management, including ordering and restocking medications and supplies
• Provide excellent customer service by answering inquiries and addressing customer concerns
• Collaborate with healthcare professionals to ensure proper medication management
• Resolved non-routine issues like third-party billing, computer system and customer service issues.
• Reviewed and verified customer information and insurance provider information.
• Counted, measured, and compounded medications following standard procedures.
• Reviewed medication orders.
• Prepared bottle labels.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Restocked automated medication dispensing equipment.