Jeri Gordon
Ft. Pierce,FL
Summary
Customer service professional with 15 + years' experience interacting with the public. Highly qualified in service-based, hospitality, reception, insurance/medical, retail/sales, and positions requiring an emphasis on customer satisfaction in a fast-paced environment. Committed to quality performance with an ability to learn new procedures quickly. Office Manager/Administrator experienced planning and supporting business operations. Combined organizational and communication skills with the ability to independently plan and manage diverse business relationships. Strong time management and problem-solving skills with ability to set priorities and manage multiple tasks. Proven record of success achieving daily quotas
Overview
7
7
years of professional experience
Work History
RCM Manager
DME of America Inc
Ft. Pierce, FL
08.2022 - Current
- Prepared weekly late notices for delinquent accounts as needed.
- Interpreted and applied billing regulations, procedures and policies.
- Developed relationships with clients in order to facilitate timely collection of payments.
- Worked closely with other departments such as sales, marketing and customer service to ensure that all billing processes are completed accurately and promptly.
- Reconciled discrepancies between invoices and payments received.
- Generated monthly financial reports to track collection progress.
- Maintained accurate records of all accounts receivable activities including invoices, payments and adjustments.
- Researched customer accounts when necessary to determine payment status or resolve disputes over charges or fees.
- Followed up with past due accounts via phone calls or emails in a professional manner.
- Assisted in developing processes that improved collections efficiency and accuracy.
- Processed and sent invoices, adjustments and credit memos to customers.
- Contacted insurance providers to verify insurance information and obtain billing authorization.
- Worked with team members and leadership to identify and develop process improvements.
- Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
- Input payment history and other financial data to keep customer accounts up-to-date in system.
- Submitted claims to insurance companies and researched and resolved denials and explanations of benefit rejections.
- Completed billing audits in identified timeframes to report and investigate findings.
- Received payments and posted amounts to customer accounts.
- Wrote appeal letters to insurance companies for denial of claims.
Element Medical Billing
Medical Collections Specialist
Port St Lucie, FL
01.2022 - 07.2022
- Resolved any discrepancies or errors in billing documents through research and negotiation with payers.
- Completed appeals and filed and submitted claims.
- Prepared and attached referrals, treatment plans or other required correspondence to reduce incidence of denials.
- Confirmed patient demographics, collected copays and verified insurance.
- Analyzed EOBs for accuracy and compliance with contractual arrangements between provider and payer.
- Submitted appeals using provider portals and phone communication.
- Applied HIPAA privacy and security regulations while handling patient information.
- Communicated with insurance representatives to complete claims processing or resolve problem claims.
- Contacted insurance providers to verify insurance information and obtain billing authorization.
Dynix Diagnostix
Billing Collection Specialist
Ft. Pierce, FL
01.2021 - 12.2021
- Completed day-to-day duties accurately and efficiently.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Front End Biller
BD Liberator Medical
Stuart, FL
02.2017 - 10.2019
- Collaborated with other departments such as the clinical staff to obtain necessary documentation for processing claims accurately.
- Verified insurance eligibility for patients by calling appropriate parties.
- Maintained confidentiality on all patient record data.
- Prepared detailed claims for submission to insurance companies according to policy guidelines.
- Reviewed and verified accuracy of patient insurance information and billing documents.
- Analyzed patient accounts for errors or discrepancies in order to resolve issues quickly.
Education
Certification - Medical Billing
Career Step
Online07-2018
Dental Assisting
All Smiles Dental
Juno Beach, FL08-2006
Associate of Arts - Fashion Merchandising
Bauder College
Atlanta, GA05-1987
High School Diploma -
Fort Pierce Central High School
Ft. Pierce, FL06-1985
Some College (No Degree) - Child Care Management
Indian River State College
Ft. Pierce, FLSkills
- Messaging
- Active Listening
- Professional Manner
- Product Complaints
- Medical Equipment
- Customer Service Management
- Regulatory Standards
- Order Processing
- Invoicing
- Creative Problem Solving
- Customer Experience
- Customer Support
Management
Problem solving
Communication
Leadership
Timeline
RCM Manager
DME of America Inc
08.2022 - Current
Element Medical Billing
Medical Collections Specialist
01.2022 - 07.2022
Dynix Diagnostix
Billing Collection Specialist
01.2021 - 12.2021
Front End Biller
BD Liberator Medical
02.2017 - 10.2019
Certification - Medical Billing
Career Step
Dental Assisting
All Smiles Dental
Associate of Arts - Fashion Merchandising
Bauder College
High School Diploma -
Fort Pierce Central High School
Some College (No Degree) - Child Care Management
Indian River State College