Jeri Houghton
Phoenix,AZ
Summary
Dedicated animal care professional with extensive experience at Cookies N Clean, excelling in pet grooming and customer service. Proven ability to enhance client satisfaction through effective communication and attention to detail. Skilled in animal behavior assessment and sanitation protocols, ensuring a safe and nurturing environment for pets. Reliable team player committed to continuous improvement.
Overview
8
8
years of professional experience
Work History
Animal Groomer
Cookies N Clean
03.2025 - Current
- Provided high-quality grooming services to a diverse range of breeds, ensuring client satisfaction and pet comfort.
- Maintained detailed records of services provided, health notes, and customer preferences for personalized care.
- Implemented efficient scheduling processes to optimize appointment bookings and minimize wait times for clients.
- Assessed pets' health conditions during grooming sessions, identifying potential issues for timely owner communication.
- Utilized advanced grooming tools and techniques to enhance service quality while prioritizing safety standards.
- Developed strong relationships with pet owners through effective communication, resulting in repeat business referrals.
- Collaborated with veterinary staff regarding special needs or medical concerns related to pets during grooming sessions.
- Reduced workplace accidents by implementing standardized safety procedures for handling sharp tools and equipment around animals during grooming sessions.
- Safely handled a variety of animals, ensuring their comfort during grooming sessions and minimizing stress.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Followed pet care instructions for dietary needs and medication regimens.
- Monitored animals for behavioral problems and signs of health issues.
- Washed, trimmed, and brushed animals to maintain good grooming standards.
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
General Labor
Contech Engineered Solutions LLC
11.2022 - 10.2023
- Supported warehouse operations by performing general labor tasks such as sweeping floors, cleaning equipment, and organizing storage areas.
- Increased overall crew efficiency by offering assistance in other areas when not operating cranes, such as general labor tasks or equipment transportation.
- Worked outside during any and all temperatures, stayed efficient through all weather
- Contributed to successful project completions by providing essential support in various general labor tasks as needed.
- Utilized hand tools effectively for various general labor tasks, ensuring high-quality results.
- Performed general labor duties such as loading/unloading trucks or digging trenches when needed for successful project completion.
- Increased overall job site efficiency by assisting with general labor tasks when necessary.
- Promoted teamwork through active collaboration with crew members on various aspects of project execution such as material handling, equipment operation, or general labor tasks when needed.
Kennel Attendant
Blue Cross
03.2018 - 07.2020
- Assisted in maintaining cleanliness and organization of kennel facilities.
- Learned proper handling techniques for various breeds to ensure safety and comfort.
- Provided daily feeding and care routines for animals, monitoring health and behavior.
- Supported veterinary staff during routine check-ups and vaccinations.
- Observed animal interactions, reporting any behavioral issues to supervisors promptly.
- Maintained accurate records of animal diets, medications, and treatments administered.
- Engaged with pet owners, answering questions about services and animal care practices.
- Adapted quickly to changing tasks in a fast-paced environment while ensuring high standards of care.
- Maintained a clean and sanitary kennel environment through daily cleaning tasks, ensuring the comfort and well-being of all animals.
- Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.
- Enhanced customer satisfaction by providing attentive and compassionate service during pet drop-offs and pickups.
- Demonstrated a strong commitment to animal care by working flexible hours, including nights, weekends, and holidays as needed.
- Promoted pet safety through proper handling techniques, minimizing risk of injury or distress for both staff and animals.
- Improved animal care by consistently monitoring their health and behavior, promptly reporting any concerns to veterinarians.
- Reduced stress levels for animals during their stay by creating a calm and nurturing environment that catered to individual needs.
Education
High School Diploma -
Genesis City
Phoenix, AZ06.2021
Skills
- Patience and empathy
- Pet grooming techniques
- Sanitation protocols
- Canine and feline anatomy
- Knowledge of breed standards
- Appointment scheduling
- Animal behavior assessment
- Animal handling
- Teamwork and collaboration
- Customer service
- Problem-solving
- Honest and dependable
- Time management
- Attention to detail
- Problem-solving abilities
- Dependable and responsible
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Active listening
- Effective communication
- Adaptability and flexibility
- Customer communication
- Human and animal safety
- Relationship building
- Self motivation
- Animal observations
- Continuous improvement
- Work planning
Timeline
Animal Groomer
Cookies N Clean
03.2025 - Current
General Labor
Contech Engineered Solutions LLC
11.2022 - 10.2023
Kennel Attendant
Blue Cross
03.2018 - 07.2020
High School Diploma -
Genesis City