Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jeri Kaufold

Wichita,KS

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

19
19
years of professional experience

Work History

Customer Service Representative

Safe Step
01.2023 - Current
  • Scheduling appointments for Safety Specialist.
  • Adapted quickly to changes in company enhancements or processes to handle more leads.
  • Handled customer inquiries and suggestions courteously and professionally.

Sales Team Supervisor and Analyst Team Lead

AT&T
02.2006 - 08.2013
  • Southwestern Bell recently purchased AT&T and I guided my team through the many, sometimes daily, changes with systems, and compliance requirements that could vary from state to state, while still meeting sales goals.
  • After we excelled with our new systems, products and goals with now being AT&T in a 5 state region we then effectively expanded to assisting customers all over the U.S.
  • I analyzed calls by listening and visually seeing reps screens to understand what they were doing and saying to help come up with more efficient ways to streamline the 13 different programs we used, handle and overcome objections better, and help with fine tuning the systems we were using to assist the reps become more successful.
  • Streamlined communication within the team through regular meetings, updates, and open channels for sharing ideas or concerns.

Customer Service Sales Representative

Southwestern Bell Telephone
12.2004 - 01.2006
  • Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
  • Implemented upselling techniques to increase average transaction value and drive additional revenue growth.
  • Reduced wait times through efficient call handling, enhancing overall customer satisfaction rates.

Education

Biology

Missouri State University
Springfield, MO

General Studies

Ozarks Technical Community College
Springfield, MO

Skills

  • Staff Training
  • Workflow Analysis
  • Call Center Operations
  • Call Monitoring
  • Delegation Skills
  • Collaborative Mindset
  • Feedback Delivery
  • Team Leadership

Timeline

Customer Service Representative

Safe Step
01.2023 - Current

Sales Team Supervisor and Analyst Team Lead

AT&T
02.2006 - 08.2013

Customer Service Sales Representative

Southwestern Bell Telephone
12.2004 - 01.2006

Biology

Missouri State University

General Studies

Ozarks Technical Community College

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Jeri Kaufold