Jeri Kiefel
Oregon City,OR
Summary
I provide excellent customer service, ensuring our mission and core values are followed for a great patient experience. I produce accurate, billable accounts, and perform effective registration promptly to accommodate a busy clinic. I have developed good team relationships with my coworkers, clinical staff, and ancillary departments. I am reliable, responsible, and hold myself accountable for my performance.
Overview
22
22
years of professional experience
Work History
Patient Service Specialist
The Oregon Clinic
Oregon City, OR
09.2024 - Current
- Processed referrals for specialist care when requested by physicians or patients.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Processed patient payments and scanned identification and insurance cards.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Verified patient insurance coverage, benefits, and eligibility for services across multiple insurance platforms.
Patient Service Specialist
Providence Health & Services
Canby, OR
03.2003 - 09.2024
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Processed patient payments and scanned identification and insurance cards.
- Conducted patient intake interviews to collect medical information and insurance details.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Worked effectively in team environments to make the workplace more productive.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
High School Diploma -
Portland Community College
Portland, OR01-2003
Skills
- Patient scheduling
- Insurance verification
- Referral processing
- Medical record management
- Payment processing
- Customer service
Timeline
Patient Service Specialist
The Oregon Clinic
09.2024 - Current
Patient Service Specialist
Providence Health & Services
03.2003 - 09.2024
High School Diploma -
Portland Community College
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