Jeri Leyva
Horn Lake,MS
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
23
23
years of professional experience
Work History
Home Childcare Owner/Operator
08.2015 - Current
- I am responsible for the day-to-day operation of the daycare facility including but not limited to the organization of all meals and activities as well as the schedules and payroll of all employees
- I’m also responsible for communication with parents regarding their children’s tuition, disciplinary concerns, or any other concerns we may have
- I am involved in all marketing and activities related to the daycare.
Texas Roadhouse Marketing/Server
01.2010 - 08.2015
- My responsibilities started with the marketing process for the company
- I went to different companies throughout the community, I made phone calls to our vendors as well as set up fundraisers for different programs such as St Jude and other youth programs in the community, then I would allocate all funds and post in the system
- I spoke with the community to advertise our restaurant and raise awareness throughout the community
- In the evening I assumed the role of assistant manager, I made sure that our guest was receiving the best food and service from our staff
- I also did nightly deposits and also inventory.
Horseshoe Casino High limit slot attendant
05.2001 - 01.2010
- I worked mainly in high limit slots taking care of slot machines when they hit jackpots, I was responsible for taking taxes out as well as filling out paperwork for the guests to obtain for their records as well as reporting to IRS
- One of my main responsibilities was customer service
- At times I worked in the high limit cage with a bank of $250,000, I had to make sure that the guest was taken care of.
Education
High School Diploma -
Andress High School
05.1988
Some College (No Degree) - Business Administration And Management
Strayer University
Skills
- Staffing
- Strategic Planning
- Financial Planning
References
References available upon request.
Timeline
Home Childcare Owner/Operator
08.2015 - Current
Texas Roadhouse Marketing/Server
01.2010 - 08.2015
Horseshoe Casino High limit slot attendant
05.2001 - 01.2010
High School Diploma -
Andress High School
Some College (No Degree) - Business Administration And Management
Strayer University