Summary
Overview
Work History
Education
Skills
Timeline
Million Dollar Milestone - March 2024
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Jeri O'Dell

Jeri O'Dell

Inman,USA

Summary

Driven Assistant Community Manager with robust background in managing community initiatives and fostering resident engagement. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.


Overview

11
11
years of professional experience

Work History

Assistant Community Manager

Bell Partners Inc.
07.2024 - Current
  • Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
  • Collaborated with maintenance team to ensure timely completion of service requests, contributing to overall resident satisfaction.
  • Worked with maintenance staff to complete timely repairs and enhancements.
  • Upheld high standards of customer service for current and prospective tenants, addressing concerns promptly with effective problem-solving skills.
  • Received and processed resident payments, and updated system accounts with latest information, keeping record of delinquent accounts.
  • Assisted in the creation and implementation of resident retention programs, resulting in increased lease renewals and decreased turnover rates.
  • Supported property manager by preparing monthly reports that tracked occupancy, rent collection, and budget performance.
  • Processed applications efficiently by verifying income documentation, credit history checks, criminal background screens, ensuring compliance with fair housing regulations at all times.

Leasing Professional

Bell Partners Inc.
08.2023 - 07.2024
  • Coordinated move-ins and move-outs efficiently, minimizing vacancy periods between tenants.
  • Provided personalized tours of properties, showcasing unit features and amenities tailored to each prospect's needs.
  • Developed marketing materials to highlight property features and attract potential renters.
  • Kept meticulous records of correspondence between management and tenants.
  • Streamlined the leasing process for prospective residents, resulting in higher conversion rates.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Organized community events to foster a positive living environment for all residents.

UTR/OTR Supervisor

Amazon Delivery Station
09.2020 - 06.2023
  • Maintained working knowledge of latest Amazon techniques, methods and equipment
  • Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes
  • Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth
  • Assisting with production duties, training sort associates and verifying SOP compliance
  • Offered data-driven recommendations aligned with overall company strategies and prioritized process improvement initiatives
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.

Inbound Supervisor

Amazon Fulfillment Center, GSP1
08.2017 - 09.2020
  • Assessed employee performance through regular evaluations, identifying top performers for recognition and providing constructive feedback when needed.
  • Streamlined inbound processes by implementing efficient scheduling and inventory management systems.
  • Coordinated and coached all quality defects and safety concerns
  • PPQA / Quality - Engage and coach associates on all pick quality items such as pick shorts, pick scan wrong ASIN, pick indicators etc.
  • Oversee more than 20 new hires each day and provided coaching as needed

Customer Service Representative

Earl's Short Stop Inc
07.2014 - 08.2017
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Provided information regarding charge accounts and loyalty programs
  • Handling returns or complaints

Education

High School Diploma -

East Rutherford High School
Bostic, NC
06-2015

Skills

  • Collaborative teamwork
  • Data evaluation skills
  • Confidentiality and Data Protection
  • Schedule Management
  • Microsoft Office
  • Microsoft Excel
  • Microsoft Outlook
  • Detail-oriented quality assurance
  • Strong Communication and Organizational Skills
  • Problem Solving
  • Property Management
  • Customer Service
  • Expertise in Yardi and CRM

Timeline

Assistant Community Manager

Bell Partners Inc.
07.2024 - Current

Leasing Professional

Bell Partners Inc.
08.2023 - 07.2024

UTR/OTR Supervisor

Amazon Delivery Station
09.2020 - 06.2023

Inbound Supervisor

Amazon Fulfillment Center, GSP1
08.2017 - 09.2020

Customer Service Representative

Earl's Short Stop Inc
07.2014 - 08.2017

High School Diploma -

East Rutherford High School

Million Dollar Milestone - March 2024

Surpassed $1 million in total sales by March 2024 through strategic leasing efforts and resident engagement.

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