Jeri Regan

Supported clinical operations, patient flow, and care team coordination.

Monitored provider schedules and workflow, responding to coverage gaps, delays, and barriers to timely patient care.

Served as clinical resource for providers, LPNs, MAs, and care team members, offering informal oversight and guidance.

Provided clinical coverage, including rooming specialty patients and assisting staff during absences.

Delivered RN-level nursing care using sound clinical judgment and full assessment skills for higher-acuity and complex patient needs.

Completed triage interventions, administered medications and immunizations, and carried out nursing orders.

Provided patient education, care coordination, and follow-up support for complex medical needs.

Managed triage calls and telephone encounters for walk-in, scheduled, and call center-routed patients.

Documented assessments, communications, follow-up, prior authorization requests, and care coordination in electronic health record while supporting compliance, quality, and continuing education requirements.

• Serve as a clinical resource to providers, LPNs, MAs, and other members of the care team, providing informal clinical oversight and direction.

Provided clinical care at the top of the RN scope of practice.

Utilize clinical judgment and comprehensive assessment skills to address higher-acuity and complex patient needs, including triage, interventions, and collaboration with providers.

• Administer medications and immunizations and perform nursing interventions as ordered.

• Provide patient education, care coordination, and follow-up for complex medical needs.

Managed clinical triage and telephone-based patient care, ensuring timely and effective responses to patient needs.

• Assess symptoms, provide appropriate nursing guidance, communicate provider recommendations and results, and facilitate escalation when needed.

• Accurately document clinical assessments, communications, and follow-up in the electronic health record.

Facilitated comprehensive patient care by collaborating with healthcare providers and clinical staff. and supported providers.

• Collaborate with providers and clinical staff to address same-day needs, schedule changes, and other clinical issues.

• Assist providers with examinations, procedures, and treatment interventions and coordinate follow-up care, referrals, and testing as needed.

• Manage prior authorization requests and appeals requiring clinical review and collaborate with providers, payers, pharmacies, and others to facilitate timely access to care.

Promoted quality and compliance in nursing practice by maintaining accurate documentation and participating in quality improvement initiatives.

• Maintain accurate documentation and comply with clinical, regulatory, infection control, medication administration, and organizational requirements.

• Participate in team meetings, quality improvement activities, and other initiatives supporting safe, effective patient care.

• Delivered custom facials, chemical peels, microdermabrasion, dermaplaning, LED light therapy, full-body waxing, lash and brow tinting, and microneedling.

• Performed detailed skin assessments and taught clients simple at-home routines to support comfort, satisfaction, and trust.

• Achieved 4.0/5-star ratings on Google and Booking through exceptional client care and professional interactions.

• Collaborated with vendors on product education sessions and executed promotional events, boosting monthly retail sales.

• Oversaw P&L tasks, inventory control, client bookings, retention initiatives, and vendor communications utilizing Vagaro, Square, and Mindbody.

• Followed state esthetics licensure requirements, OSHA sanitation standards, and skin analysis protocols.

• Drafted rental agreements, liability waivers, payment schedules, and cancellation policies to ensure clear client understanding and compliance.

• Applied knowledge of noise ordinances, occupancy limits, liquor liability, and ADA requirements for regulatory and zoning compliance.

• Planned event layouts, coordinated load-in and load-out timing, and utilized CAD tools for effective space management.

• Assisted with budgets, seasonal pricing, cash flow tracking, and overhead control for revenue management.

• Managed CRM updates, local SEO, social media promotion, and online listing optimization for lead generation.

• Managed client interactions while enforcing venue policies with firm enforcement of venue rules, timelines, and consultation boundaries.

• Maintained preferred vendor relationships with caterers, coordinators, and production teams.

• Conducted site tours, facilitated premium package sales, and negotiated high-value bookings to maximize revenue opportunities.

Critical care nurse on 20-bed progressive care unit.

Managed cardiac telemetry, performing EKG rhythm interpretation, arrhythmia recognition, and monitoring temporary or permanent pacemakers and AICDs to ensure patient safety.

Supported hemodynamic and IV therapy through precise titration of cardiac vasoactive and antiarrhythmic drips, plus central line, PICC, and multi-lumen catheter care.

Provided respiratory support by interpreting ABGs, managing chest tubes and drainage systems, and administering high-flow nasal cannula, BiPAP, and CPAP to stabilize patient respiratory status.

Assisted physicians with central line placements, arterial line insertions, lumbar punctures, and femoral artery sheath removals.

Operated and troubleshot multi-channel IV pumps, non-invasive ventilation support, wound vacs, and drainage devices.

Responded to rapid clinical changes by initiating rapid response calls and supporting code management before ICU readmission.

Used critical thinking to identify subtle changes in patient condition and complete thorough head-to-toe assessments.

Stayed calm during code blues, sudden status changes, and other high-pressure events.

Worked closely with intensivists, hospitalists, respiratory therapists, physical therapists, and case managers.

Explained care plans, medications, and discharge instructions to patients and families, enhancing understanding and compliance for improved health outcomes.

• Critical Thinking & Assessment: Rapidly identifying subtle shifts in patient trajectory and performing comprehensive physical head-to-toe assessments.

• Stress Management: Remaining calm and decisive during high-pressure, fast-paced events, code blues, or sudden patient status changes.

• Multidisciplinary Coordination: Collaborating closely with intensivists, hospitalists, respiratory therapists, physical therapists, and case managers.

• Patient & Family Education: Explaining complex care plans, medication regimens, and discharge instructions to anxious patients and families.

Assistant Chief Nurse, RN / Lieutenant Colonel.

Led clinical operations, expeditionary staffing, cross-functional coordination, and policy and SOP development.

Facilitated mass casualty response, implementation of joint trauma system guidelines, triage protocols, and trauma care across Roles 1–3 to enhance patient outcomes.

Coordinated austere logistics, medical evacuation, resource distribution, decontamination processes, and CBRN protocols to ensure operational effectiveness.

Directed clinical operations and deployment readiness for 200-person multidisciplinary nursing force across emergency, intensive care, and perioperative sections.

Led hospital-wide MASCAL response planning and coordinated triage, stabilization, and surgical routing during high-volume trauma operations.

Supervising Nurse Case Manager, RN / Major.

Achieved certification as an Accredited Case Manager (ACM) to enhance case management skills.

Managed transition of 120 service members in Warrior Transition Unit at Fort Hood, supervising 7 nurse case managers and 1 administrative assistant.

Provided complex, compassionate case management to foster resilience in soldiers and families during recovery.

Projected care needs through nursing process and outcome-based planning to support return to duty or separation from service.

Supported cost-effective interventions, coding, billing, and utilization management practices.

Applied Milliman guidelines to assess and evaluate soldier care.

Coordinated with multiple disciplines to support favorable outcomes.

Soldier Readiness Center, RN / Captain.

Led multidisciplinary planning, coordination, monitoring, and evaluation of care for soldiers in 10th Mountain Division and Fort Drum tenant units, supporting 10,000 personnel.

• Used multidisciplinary assessment and care coordination to support deployment, redeployment, and disposition needs with timely, cost-effective outcomes.
• Identified HEDIS quality metrics specifications and pay-for-performance measures.
• Supported Joint Commission accreditation of Soldier Readiness Clinic and compliance with National Patient Safety Goals.
• Supervised 20 medical support staff and 10 LPNs.
• Managed ordering and security of more than $800,000 in vaccines.
• Trained staff and strengthened team cohesion across SRC operations.
• Acted as chief of SRC in absence and advised the commander on personnel management and administrative operations.
• Served in role of rear detachment commander during deployment to ensure operational continuity.

• Delivered medical-surgical nursing care for medium-security male inmates, facilitated HIV case finding and education, and managed daily infirmary operations and inmate security system documentation, tracking hepatitis A, B, C, and TB. Delivered triage and emergency nursing care for inmates and corrections officers. Provided counseling to inmates on HIV prevention and treatment, enhancing their understanding and management of health risks. Conducted surveillance for nosocomial infections, executing routine monitoring and initiating special studies to identify outbreak sources. Completed daily sick call using standardized procedures and cleared inmates for interstate and intrastate transport. Responded to medical emergencies within facility.
• Assessed incarcerated patients during sick call and urgent medical visits.
• Administered medications according to correctional facility orders and schedules.
• Documented nursing care in inmate health records and treatment charts.

Instructed eleventh and twelfth grade students in Health Occupations, focusing on Certified Nursing Assistant competencies and preparing them for certification.

Achieved 80% pass rate by effectively instructing eleventh and twelfth grade Certified Nursing Assistant students in Health Occupations.

Guided eleventh and twelfth grade students in health occupations program for Certified Nursing Assistant course, enhancing their practical skills.

Taught core curriculum in anatomy and physiology alongside patient bedside skills, equipping students with essential healthcare knowledge.

Taught anatomy and physiology plus patient bedside skills as core curriculum.

• Delivered core curriculum in anatomy, physiology, and patient bedside skills to enhance student learning in healthcare.
• Maintained 80% pass rate; Obtained New York State Transitional-A Teaching Certification for instructing Secondary Education 7-12 in Practical Nursing.
• Achieved 80% pass rate; New York State Transitional-A Teaching Certification for Secondary Education 7-12 Practical Nursing.
• New York State Transitional-A Teaching Certification for Secondary Education 7-12 Practical Nursing.

• Collaborated with interdisciplinary home care team, applying clinical nursing expertise to enhance primary care delivery in home settings. Managed caseload of 40 clinically complex acute and chronic patients ages 5 to 90. Executed comprehensive assessments and developed care plans while coordinating services, educating patients and caregivers, supporting end-of-life care, and managing electronic documentation and exception reporting.
• Delivered community nursing care for Franklin County residents in homes and clinics.
• Assessed health needs and planned care for diverse county patients.
• Administered immunizations and performed routine health screenings during outreach visits.

• • Interpreted cardiac monitor data and identified arrhythmias. • Delivered postpartum, nursery, ICU, and emergency room care, ensuring comprehensive support for diverse patient needs. • Prioritized tasks based on unit and facility requirements. • Incorporated evidence-based practice into patient care plans. • Delivered full range of nursing care for patients with complex needs. • Used nursing process in intermediate med-surgical unit across day, evening, and night shifts with rotation. • Completed timely documentation of patient condition in line with nursing standards. • Applied critical thinking during initial assessments, reassessments, treatment responses, and other clinical findings. • Assessed learning needs, developed care plans, and instructed patients and families in self-care and treatment measures. • Educated patients according to nursing plan of care. • Facilitated continuity of care and discharge planning by developing individualized interdisciplinary care plans in collaboration with patients, families, and healthcare teams. • Administered medications and treatments according to established procedures and policy. • Coordinated care for traumatic brain injury and spinal cord injury populations, addressing autonomic bowel care, pressure ulcer prevention, and use of assistive lifting devices. • Applied isolation technique and infection control practices, including MRSA transmission prevention. • Provided compassionate support to patients with mental health challenges. • Maintained Advanced Cardiac Life Support and telemetry certification.
• Delivered bedside care for patients at Alice Hyde Medical Center.
• Administered medications and monitored patient reactions.
• Assessed vital signs and reported changes to care teams.

• Delivered nursing care to diverse patient population facing various illnesses and injuries, performing lifesaving procedures as needed. Coordinated patient care for 40 patients per shift in small rural community, ensuring timely and effective treatment. Assisted in emergency and trauma situations, contributing to overall patient outcomes and team effectiveness. Directed patient transfers to higher levels of care. Maintained professional nursing standards in emergency and trauma clinical setting. Completed critical care course successfully.
• Delivered emergency nursing care in Massena Hospital emergency department.
• Assessed patient conditions and prioritized treatment needs.
• Monitored vital signs and reported changes to physicians.