Jeri Vivas
Miami Lakes/Hialeah,FL
Summary
. Energetic Field Service Engineer with 20+ year background performing Electrical Mechanical and Biomed equipment repairs, installations and troubleshooting. Committed to providing optimum service support through phone and personal visits. Proficient in investigating and troubleshooting common problems and providing efficient, courteous and professional repair services.
Overview
24
24
years of professional experience
Work History
Field Service Engineer I
Becton & Dickinson
Miami/ FtLauderdale
01.2023 - Current
- Troubleshooting and repair any difficulties or Issues with Medical Automated med stations equipment, customer (phone support) with Health care office staff and health care facilities pharmacist
- Schedule and Travel to customers location to repair and replaced any broken or bad parts on medical equipment and software and firmware updates
- Performed and planned preventive maintenance (pm), performed safety calibrations and environmental inspections, and maintain effective customer relations
- To ensure medical equipment is always running with minimum down time
- Performed and establish and engage great customer service and proactive daily communications with customers, to ensure resolution and proper follow-up leading to Great customer satisfaction on medical equipment
- Ensure proper use of tools and assurance of proper calibration of tools and equipment, and use of company vehicle, maintain approved parts in Van stock inventory for Medical Equipment
- Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
- Performed onsite installation, modification and maintenance of systems and equipment.
- Enhanced customer satisfaction with prompt and efficient troubleshooting of complex technical issues.
- Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
Technical Support Specialist / Field Service Engineer I
Venus Concept
Fort Lauderdale/Miami , FL
09.2020 - 01.2023
- Troubleshooting and repair any difficulties or issues with Esthetics, Laser and Robotics Medical equipment over phone (phone support) with Health care office staff and customer providers Engineers and third-party vendors
- Schedule and Travel to customers location to repair and replaced any broken or bad parts on medical equipment
- Performed and planned preventive maintenance (pm), performed safety and environmental inspections, and maintain effective customer relations
- To ensure medical equipment is always running with minimum down time
- Performed tech support with partner companies and teammates and colleagues
- And establish and engage great customer service and proactive daily communications with customers, to ensure resolution and proper follow-up leading to Great customer satisfaction on medical equipment
- Ensure proper use of tools and assurance of proper calibration of tools and equipment, and use of company vehicle, maintain approved parts in Van stock inventory Medical Equipment
- Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
- Troubleshot networking issues including connectivity problems, slow speeds, or complete outages effectively restoring service functionality promptly.
- Documented support interactions for future reference.
- Resolved 15 technical support inquiries per day.
Field Service Engineer I
E.M.S.A.R
Fort Lauderdale/Miami
02.2018 - 04.2020
- Responsibilities troubleshooting and repair any difficulties or issues with medical equipment on Laboratory, Hospitals, Health care office and Critical Power Sectors
- Travel to customer location repair and replaced any broken or bad parts on medical equipment
- Performed and planned preventive maintenance (pm), safety and environmental inspections, and maintain effective customer relations
- To ensure medical equipment is always running with minimum down time
- Effectively communicate and partner with teammates and colleagues
- Establish and engage in proactive daily communications with customers, to ensure resolution and proper follow-up, leading to customer satisfaction
- Ensure proper care of spares, tools and test equipment, and assurance of proper calibration of tools and equipment, maintain approved parts in Van stock inventory
- Resolved [Number] technical support inquiries per day.
Banking Automated Equipment Repair Engineer
Glory Global Solutions
Fort Lauderdale/ Miami
01.2008 - 01.2018
- Repair and service Financial Business equipment using Company Based Software
- Troubleshooting any electronic or mechanical issue with Currency Counters, TCD, TCR, ATM, CCTV, Teller Cash Drawers, Desktop products, Currency sorters, PCs or any related financial Business equipment or Retail Store and Gaming
- Completing PMs on machines at company specs
- Troubleshooting any technical or elect
- Problems and Repair financial equipment Or software and hardware on customer PC
- Networking, switches routing, TCP/IP
- Traveling to customer Location Received & Inspect equipment (QA) before Installing Uni Trained customer on product and answer customers comments and concerns about product
- Service Repair
- Reduced downtime for critical systems by implementing preventive maintenance measures.
- Collaborated with cross-functional teams to address systemic issues, streamlining the repair process.
- Kept abreast of emerging technologies within the industry, applying new knowledge when relevant to improve overall quality of work.
Business Equipment Technician
Financial Business Equipment Solutions
Orlando
01.2004 - 01.2008
- Repair and service Financial Business equipment
- Troubleshooting any difficulties or problems with currency counters, fax machines, copiers, check writer or any financial business equipment
- Traveling to customer Location Received & Inspect equipment (QA) before Installing Unit
- Trained customer on product and answer customer questions and interest about product Service Repair
- Assembled, tested and maintained company equipment 20 pieces of equipment on weekly basis.
Medical Equipment Technician
LPG, Inc
Fort Lauderdale/ Miami
01.2000 - 01.2004
- Repair and service and maintained medical equipment
- Troubleshooting any difficulties or problems with medical equipment
- Troubleshooting any technical problem and assistance customer over the phone (tech calls)
- Traveling to customer location and Repair medical equipment
- Trained customer on product and answer customers comments and concerns about product.
- Maintained detailed documentation of work orders, repairs, and equipment inventory to ensure accurate records.
- Decreased downtime of medical devices by performing regular preventive maintenance tasks.
- Increased patient satisfaction by promptly addressing medical equipment concerns and providing solutions to meet their needs.
- Reduced repair expenses through resourceful sourcing of replacement parts from various suppliers while maintaining quality standards.
Education
Associate of Applied Science - Electrical, Electronics Engineering Technologies
I.T.T Technical Inst
Miami, FL01.1999
High School Diploma -
Hialeah High School
Hialeah, FL05.1993
Skills
- Excellent troubleshooter in complex equipment, strong mechanical and electronic background skills, Knowledge of equipment repair, Maintenance, installation, set up, and building good verbal/written communications Skills Strong interpersonal and communication skills fast learner with a wide range of practical Skills Computer Skills/ Basic office system, email, word/excel/PowerPoint /outlook/ internet explorer/access/windows Systems/MS Project, networking, TCP/IP address Experienced team worker (Team Player) able to work cooperatively or independently Take pride in doing a good job and achieving results/able to set a goal achiever Bilingual- English/Spanish Can handle multiple assignments simultaneously in a constrained, high-pressure environments, assurance of getting job on time at customers satisfaction (20 years)
- Field Service
- Technical Support
- Software Troubleshooting
- DNS
- LAN
- Help Desk
- Operating Systems
- Spanish – Fluent
- Electro Mechanical
- Biomedical Devices
- Calibration
- Maintenance & Repair
- Customer service
- Computer repair
- Test equipment
- Electrical troubleshooting
- Medical equipment Repair
- Remote Support
- Equipment Installation
- Troubleshooting and repair
- On-Site Support
- System diagnostics
Languages
Spanish
Professional Working
Timeline
Field Service Engineer I
Becton & Dickinson
01.2023 - Current
Technical Support Specialist / Field Service Engineer I
Venus Concept
09.2020 - 01.2023
Field Service Engineer I
E.M.S.A.R
02.2018 - 04.2020
Banking Automated Equipment Repair Engineer
Glory Global Solutions
01.2008 - 01.2018
Business Equipment Technician
Financial Business Equipment Solutions
01.2004 - 01.2008
Medical Equipment Technician
LPG, Inc
01.2000 - 01.2004
Associate of Applied Science - Electrical, Electronics Engineering Technologies
I.T.T Technical Inst
High School Diploma -
Hialeah High School