MS Office
JERI WEEKS
Hyattsville,MD
Summary
Dedicated administrative professional with exceptional communication skills offering patient-centric approach to comprehensive administrative support in healthcare clinics and facilities. Demonstrated to deliver outstanding customer service and leverage technology to manage patient scheduling and registration processes to facilitate patient care. Skilled in fostering positive patient experiences while maintaining cost-efficiency and compliance; well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 10 years of relevant work experience to your team.
Overview
21
21
years of professional experience
Work History
Tuition Coordinator/Financial Aid Counselor
University of Maryland Global Campus
Largo, MD
09.2019 - 02.2023
- Provide comprehensive counseling to students regarding financial aid eligibility through in-person, phone, and email conversations
- Work extensively on various special projects for loan proration, Pell grant adjustments, unusual enrollment history and working authorization/failure reports to ensure compliance
- Develop and utilize knowledge of UMGC’s verification process to make professional judgement decisions on student cases and files
- Create computerized reports, merge, and evaluate complex data from multiple sources, change award amounts maintain statistical data and generate communications to students
- Participate in student recruitment and retention activities including attending open house events, information sessions and other events as requested to offer guidance to students and staff
- Serve as a rotating member of the Satisfactory Academic Progress (SAP) and Professional Judgement Committee
- Develop and maintain current knowledge of Federal Title IV regulations pertaining to financial aid
- Participate in training and professional development activities as appropriate.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Developed and maintained courteous and effective working relationships.
Intake Coordinator
GW Medical Faculty Associates
Washington, DC
03.2018 - 09.2019
- Greets and welcomes clients and visitors over the telephone or on site, schedules clients, and manages processes to ensure smooth transition from request for service-to-service delivery
- Collaborates closely with the Psychiatrist and other providers to ensure that the visit is complete, documents signed, and future appointments set
- Collect Co-pays, as necessary
- Responsible for scheduling appointments for the doctors and ensuring efficiency
- Ensures that all clients have the proper documentation to receive care from the agency which includes verification of residency, income, insurance and ensures proper authorizations are in place prior to the delivery of service
- Gives instructions to clients as instructed by doctors, medical and clinical staff
- Maintains any logs for patients as well as medical and clinical staff
- Ensures all related reports and information is captured and documented in Credible
- Manages data and provides periodic reports on encounters, demographics, kept appointments, cancellations, etc
- Engages clients directly to coordinate the care and direct them accordingly
- Supplies prompt follow-up in documentation and responsibilities related to the clients.
- Organized and detail-oriented with a strong work ethic.
- Gained extensive knowledge in data entry, analysis and reporting.
- Proven ability to learn quickly and adapt to new situations.
Practice Operator/Patient Liaison
JEMSEK SPECIALTY CLINIC
Washington, DC
03.2016 - 03.2018
- Greet patients/visitors, performing registration and check-in procedures; answering non-medical questions as requested
- Facilitate daily administrative functions, including customer service, patient scheduling, and inventory management
- Triage incoming calls from patients, physicians, and medical facilities and direct to appropriate staff member for resolution
- Coordinate physician schedules and maintain patient flow by communicating patient arrivals and delays
- Order diagnostic tests and special procedures
- Use EMR software to manage patient records and files; reinforce and uphold patient confidentiality as required by HIPAA
- Verify insurance coverage and demographics; collect co-pays and patient balances.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Applied effective time management techniques to meet tight deadlines.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Patient Services Coordinator
VIENNA FAMILY MEDICINE
Vienna, VA
02.2015 - 03.2016
- Demonstrated exceptional customer service to foster a welcoming and professional environment for patients.
- Answered over 500 telephone calls per 8 hour day to handle rescheduled, missed and reassigned visit requests.
- Schedule appointments and ensure a seamless registration and check-out process
- Maximize patient flow by organizing, tracking, and communicating with patients and other associates to maintain an efficient office
- Skillful navigation of Allscripts and Athena EMR to maintain electronic patient files, successfully maintaining over 300 patient files.
- Contacted insurance company to verify patient coverage before visit.
- Gather demographics and charge data for billing and insurance
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Collected patient co-pay and issued receipt to confirm payment.
- Communicated with primary care offices and insurance companies to obtain authorization.
Administrative Assistant
THE BISHOP JOHN T. WALKER SCHOOL FOR BOYS
Washington, DC
01.2012 - 10.2014
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Established administrative work procedures to track staff's daily tasks.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Coordinate admissions tours, testing and application process
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Executed record filing system to improve document organization and management.
- Managed department budgets and generated financial reports for management review.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Assisted development and implementation of new administrative procedures.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Office Administrator
LIBERTY PROPERTY TRUST
Columbia, MD
06.2009 - 03.2011
- Designed and implemented office policies and procedures
- Prepared and submitted administrative budget for approval
- In charge of facilities management which entailed coordinating maintenance and service requests, administering parking and office entry cards
- Coordinated internal and external event logistics and schedules
- Planned meetings, purchased and setup A/V equipment, coordinated catering and prepared presentations and handout materials
- Supervised purchasing of office, kitchen and mailroom supplies, office equipment, company stationery and business cards
- Principal contact regarding computer equipment, Blackberry phones, software, network, and upgrades
- Reviewed and approved all construction contractor invoices, ensuring that all discrepancies were resolved
- Maintained office and building filing system to include archiving files according to records retention schedules
- Provided orientation for all new administrative employees.
Executive Assistant/Office Manager
BALTIMORE COMMUNITY LENDING
Baltimore, MD
07.2006 - 06.2009
- Liaison to the Board of Directors
- Secured A/V equipment and prepared meeting handouts and materials
- Coordinated catering, hotel accommodations and transportation for Directors
- Developed and maintained relationship with vendors to ensure optimum service and cost reductions
- Processed bi-weekly payroll using vendor program (Paychex)
- Documented, tracked, and followed up on maintenance requests, managed insurance policy payments, produced employee and visitor identification badges.
Office Administrator
RSM MCGLADREY, INC
McLean, VA
02.2005 - 07.2006
- Facilitated new office construction and coordinated office move from Rockville, MD to McLean, VA
- Planned and implemented office systems, office layout and procured equipment
- Supervised and managed space assignments
- Administered vendor accounts, parking, and office card processes
- Liaison to building management
- Responsible for facilities management activities which entailed maintenance, requests for equipment and supplies
- Managed staff accountant certification and licensing program
Executive Assistant
CATHOLIC UNIVERSITY OF AMERICA
Washington, DC
01.2002 - 02.2005
- The VP for Student Life & the Dean of Students, Maintained calendars and coordinated appointments
- Coordinated meeting logistics, catering, and prepared meeting materials
- Assigned and monitored clerical and administrative responsibilities among student workers
- Aided with crisis preparation, response, and recovery
- Reviewed and revised Student Handbook of policies and procedures
- Assisted with financial and business services: budget material development, account monitoring, accounts payable reconciliation and completion of budget quarterly activity and annual reports
- Supplied comprehensive records management for office-specific and commonly shared records for departments served by central support center.
Education
Bachelor of Science - Music Education
Norfolk State University
Diploma - Arts curriculum, vocal music
The Duke Ellington School of the Arts
Skills
Document management
File and data retrieval systems
Scheduling and calendar management
Administrative oversight
Schedule Coordination
Contract Management
Operations management
Staff Management
Event Coordination
Project support
Business administration
Software
Salesforce
Google Suite
SONIS
PeopleSoft
Athena
Microsoft Teams
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
If you really want to do something, you'll find a way.If you don't, you'll find an excuse.
Jim Rohn
Timeline
Tuition Coordinator/Financial Aid Counselor
University of Maryland Global Campus
09.2019 - 02.2023
Intake Coordinator
GW Medical Faculty Associates
03.2018 - 09.2019
Practice Operator/Patient Liaison
JEMSEK SPECIALTY CLINIC
03.2016 - 03.2018
Patient Services Coordinator
VIENNA FAMILY MEDICINE
02.2015 - 03.2016
Administrative Assistant
THE BISHOP JOHN T. WALKER SCHOOL FOR BOYS
01.2012 - 10.2014
Office Administrator
LIBERTY PROPERTY TRUST
06.2009 - 03.2011
Executive Assistant/Office Manager
BALTIMORE COMMUNITY LENDING
07.2006 - 06.2009
Office Administrator
RSM MCGLADREY, INC
02.2005 - 07.2006
Executive Assistant
CATHOLIC UNIVERSITY OF AMERICA
01.2002 - 02.2005
Bachelor of Science - Music Education
Norfolk State University
Diploma - Arts curriculum, vocal music
The Duke Ellington School of the Arts