Jeri Wilson
Marlow,OK
Summary
Dedicated and passionate professional with exceptional organizational skills, poised to contribute effectively in a temporary to permanent role. Committed to supporting team objectives and driving company success through a proactive approach and strong work ethic. Eager to leverage skills and enthusiasm to enhance productivity and foster a collaborative work environment. Aiming to make a meaningful impact while continuously growing within the organization.
Overview
18
18
years of professional experience
Work History
Cashier/Customer Service Manager
Kwik Track 2
07.2023 - 08.2023
- Maintained organized cash drawer, ensuring proper change management and accountability.
- Conducted regular audits of cash handling practices to ensure compliance with company policies.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
- Restocked and organized merchandise in front lanes.
- Assisted in training new staff on customer service protocols and register operations.
Bartender/Server
Hilton Garden Inn Hotel
05.2023 - 06.2023
- Maintained cleanliness and organization of bar area, adhering to health and safety standards.
- Managed inventory levels and ordered supplies to prevent stock shortages during peak hours.
- Monitored and enforced responsible alcohol service policies to ensure guest safety and compliance.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Server
Red Lobster
02.2023 - 04.2023
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Coordinated food and beverage orders with kitchen staff to maintain timely service.
- Managed multiple tables efficiently during peak hours to maximize guest satisfaction.
- Upsold menu items, increasing overall sales through effective communication and product knowledge.
- Resolved customer complaints swiftly to ensure retention and enhance loyalty.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Collaborated with team members to streamline operations and improve service delivery times.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Assistant Manager
Taco Bell
04.2021 - 06.2021
- Supervised daily operations to ensure compliance with company standards and policies.
- Trained and mentored staff on customer service protocols and food safety guidelines.
- Implemented inventory management practices to reduce waste and optimize stock levels.
- Developed employee schedules to maintain optimal staffing levels during peak hours.
- Enhanced team performance through regular feedback sessions and performance evaluations.
- Ensured high-quality service by monitoring food preparation processes and customer interactions.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Assistant Manager
Mazzio's pizza
01.2015 - 08.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Customer Sales Rep
citadel
10.2012 - 02.2014
- Executed sales strategies resulting in consistent achievement of performance targets and customer satisfaction metrics.
- Emphasized product specifications to meet customer needs.
- Increased customer satisfaction by addressing and resolving issues promptly and professionally.
- Assisted call-in customers with questions and orders.
- Recognized as a top performer within the sales team due to consistent achievements in meeting or exceeding targets month over month.
- Enhanced the overall customer experience by providing personalized recommendations based on their preferences and needs.
Third Party Verifier
Data Exchange Corporation
02.2011 - 04.2011
- Verified data accuracy and completeness across multiple platforms.
- Conducted quality assurance checks to ensure compliance with regulatory standards.
- Collaborated with cross-functional teams to streamline verification processes.
- Provided exceptional customer service by addressing client inquiries promptly and professionally.
- Managed multiple concurrent verification projects without compromising accuracy or deadlines.
CNA/CMA
Ballard's Nursing Center
02.2006 - 08.2007
- Assisted patients with daily living activities, promoting comfort and dignity.
- Monitored vital signs and reported changes to nursing staff for timely intervention.
- Administered medications as prescribed, ensuring adherence to care plans.
- Educated patients and families on health management and recovery practices.
- Maintained accurate patient records, ensuring compliance with healthcare regulations.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Customer Service Rep
I-I.r.t
02.2006 - 10.2006
- Resolved customer inquiries efficiently, ensuring high satisfaction and repeat business.
- Managed order processing using CRM systems to maintain accurate records and updates.
- Maintained updated knowledge of products and services to provide accurate information promptly.
- Assisted in developing standard operating procedures to enhance overall operational efficiency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
Medical billing and coding -
Devry University
09.2025
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Professionalism and courtesy
- Attention to detail
- Inventory management
- Multitasking and organization
- Cash handling and management
Timeline
Cashier/Customer Service Manager
Kwik Track 2
07.2023 - 08.2023
Bartender/Server
Hilton Garden Inn Hotel
05.2023 - 06.2023
Server
Red Lobster
02.2023 - 04.2023
Assistant Manager
Taco Bell
04.2021 - 06.2021
Assistant Manager
Mazzio's pizza
01.2015 - 08.2015
Customer Sales Rep
citadel
10.2012 - 02.2014
Third Party Verifier
Data Exchange Corporation
02.2011 - 04.2011
CNA/CMA
Ballard's Nursing Center
02.2006 - 08.2007
Customer Service Rep
I-I.r.t
02.2006 - 10.2006
Medical billing and coding -
Devry University