Jeribeth Hicks
Little Rock,AR
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Talent Acquisition Specialist
Baptist Health Medical Center-Little Rock
02.2024 - Current
- Conducted full-cycle recruitment for various healthcare positions, ensuring alignment with organizational needs.
- Collaborated cross-functionally with HR colleagues to develop targeted initiatives aimed at enhancing employee engagement, diversity, and inclusion within the organization.
- Managed complex candidate negotiations to ensure offers were competitive and met candidate expectations.
- Improved candidate experience with prompt communication and feedback, ensuring positive perception of company throughout recruitment cycle.
- Utilized applicant tracking systems to manage candidate pipelines and streamline communication processes.
- Provided regular updates to hiring managers and HR staff on recruitment activities and progress.
Practice Manager
Baptist Health Medical Center-Little Rock
05.2019 - 02.2024
- Oversaw daily operations, ensuring compliance with healthcare regulations and organizational policies.
- Managed staffing schedules to optimize resource allocation and support operational efficiency.
- Analyzed patient feedback and operational data to identify areas for improvement and implement solutions.
- Coordinated interdepartmental communication to streamline workflows and improve collaboration among teams.
- Supervised budget management processes, providing insights for cost control and financial planning initiatives.
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Developed close working relationships with front office and back office staff.
- Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
Clinic Office Representative
Baptist Health Medical Center-Little Rock
10.2014 - 05.2019
- Managed patient scheduling and appointment coordination to enhance operational efficiency.
- Managed multiple calendars to ensure smooth scheduling and prevent conflicts or overlaps in appointments.
- Provided comprehensive support to medical staff, ensuring timely access to essential resources.
- Assisted in maintaining accurate patient records and documentation for compliance purposes.
- Facilitated communication between departments, improving workflow and reducing delays.
- Trained new hires on office protocols and customer service standards to ensure consistency.
- Managed high-volume calls, maintaining composure and professionalism in fast-paced environment.
Education
Bachelor of Arts - Political Science
University of Arkansas - Monticello
Monticello, AR12-2018
Timeline
Talent Acquisition Specialist
Baptist Health Medical Center-Little Rock
02.2024 - Current
Practice Manager
Baptist Health Medical Center-Little Rock
05.2019 - 02.2024
Clinic Office Representative
Baptist Health Medical Center-Little Rock
10.2014 - 05.2019
Bachelor of Arts - Political Science
University of Arkansas - Monticello