Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Jeribrooke Baker

Pasadena,MD

Summary

Professional Secretary with years of experience managing daily administrative support tasks and operations in several departments. Well-organized, quick learner committed to delivering high-quality results. Adaptable and versatile worker providing excellent customer service within dynamic environments.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Secretary

Nationwide Plumbing
03.2023 - 08.2023
  • Maintained daily report documents, memos and invoices.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Reviewed invoices for accuracy and completeness prior to issuing payments.
  • Entered invoice data into company's Quickbooks to enable proper tracking and record keeping.
  • Gathered cost and material data for accurate and up-to-date information on material and labor costs.
  • Reviewed project plans and specifications to understand project requirements and accurately estimate cost and resources needed.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.

Veterinary Receptionist/Technician

Severn Square Veterinary Hospital
10.2022 - 03.2023
  • Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
  • Entered data from pet records and office visits into charts.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Triaged incoming patients to determine treatment needs and urgency of care.
  • Maintained office and waiting room, keeping common areas clean and tidy.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Maintained current and accurate medical records for patients.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Printed prescription requests and queries in compliance with practice protocol.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Restrained animals to protect veterinarians from potential harm.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
  • Restocked surgical and office supplies to keep all necessary materials easily accessible.
  • Monitored vital signs of animals during surgical procedures and provided postoperative care.

Secretary

Maryland Home Improvement Brothers
09.2021 - 10.2022
  • Scheduled appointments and conducted follow-up calls to clients.
  • Responded to inquiries from callers seeking information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Maintained daily report documents, memos and invoices.
  • Maintained office supplies inventory by checking stock and ordering new supplies.

Secretary

Rehab Management Inc
01.2020 - 08.2021
  • Answered multi-line phone system and greeted callers enthusiastically.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Entered data into system and updated customer contacts with information to keep records current.

Customer Service Representative

BGE, Baltimore Gas & Electric
02.2017 - 11.2019
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Communicated with clients regarding account services, statements, and balances.

Cook

Palmisano
08.2014 - 12.2016
    • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
    • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
    • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
    • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
    • Maintained well-stocked stations with supplies and spices for maximum productivity.

Education

High School Diploma -

Chesapeake High School
Pasadena, MD

Skills

  • Building Customer Trust and Loyalty
  • Understanding Customer Needs
  • Upbeat and Positive Personality
  • Calm and Professional Under Pressure
  • Responding to Difficult Customers
  • Efficient and Detail-Oriented
  • Issue and Complaint Resolution
  • Productivity Management
  • Telephone Reception
  • Excellent Attention to Detail
  • Team-Oriented and Cooperative
  • Ease with Computers and Technology
  • Quickbooks
  • Verbal and written communication
  • Organization

Certification

  • First Aid/AED/CPR Certified

References

 Tina Walker (443)522-4218 Supervisor Nationwide Plumbing LLC

Dr. Holden (410) 551-3702 Severn Square Vet. Hospital 

 John Burnham (443) 425-5760 Owner Maryland Brothers 

Amy Briggs (410) 508-0680

Timeline

Secretary

Nationwide Plumbing
03.2023 - 08.2023

Veterinary Receptionist/Technician

Severn Square Veterinary Hospital
10.2022 - 03.2023

Secretary

Maryland Home Improvement Brothers
09.2021 - 10.2022

Secretary

Rehab Management Inc
01.2020 - 08.2021

Customer Service Representative

BGE, Baltimore Gas & Electric
02.2017 - 11.2019

Cook

Palmisano
08.2014 - 12.2016

High School Diploma -

Chesapeake High School

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Jeribrooke Baker