Jerica Carter
Mobile
Summary
Presently a Security Captain at Weiser Security with proven leadership in enhancing team performance and implementing effective security protocols. Skilled in threat assessment and access control, I excel in decision-making and fostering strong interpersonal relationships. Successfully managed incident responses, ensuring safety and compliance while delivering exceptional service to clients and stakeholders with over nine years’ experience Retail Manager skills who seeks challenging opportunities with company offering
opportunities for growth and advancement.
Also, with a strong professional background in hospitality and guest services. Proven ability to manage front desk operations, ensuring smooth and efficient processes. Known for fostering team collaboration and adapting to changing requirements. Expertise in customer service, conflict resolution, and staff supervision enhances overall guest experience and operational success.
Overview
10
10
years of professional experience
Work History
Security Captain
Weiser Security
07.2023 - Current
- Supervised security personnel to ensure compliance with safety protocols and operational procedures.
- Developed and implemented training programs to enhance team performance and expertise in security measures.
- Conducted regular site inspections to identify vulnerabilities and recommend improvements for enhanced safety.
- Collaborated with law enforcement agencies to improve response strategies during incidents and emergencies.
- Managed incident response efforts, effectively coordinating resources and communication during critical situations.
- Led risk assessments to evaluate potential threats, facilitating proactive measures for loss prevention initiatives.
- Provided excellent customer service to visitors while enforcing access control measures, balancing professionalism with vigilance.
- Trained junior security officers on proper protocols and procedures, leading to a more efficient and effective team.
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Supervise a team of 28 security personnel during a shift.
- Investigate and resolve security breaches to protect the organization and corporate assets.
- Managed security policies and procedures to promote the safety and security of personnel and assets.
- Submit documentation for weekly payroll, manage schedules, and enforce policies.
Front Desk Night Supervisor
Mobile Marriott
03.2021 - 04.2023
- Supervised front desk operations, ensuring seamless guest check-ins and check-outs.
- Trained and mentored night shift staff, enhancing team performance and service quality.
- Coordinated with housekeeping and maintenance teams to address urgent requests from guests efficiently.
- Managed nightly financial reconciliation processes, ensuring accuracy in cash handling and reporting.
- Coached and developed front-office associates.
- Resolved guest inquiries and complaints promptly, improving overall guest satisfaction ratings.
- Liaised between various hotel departments to communicate guest needs effectively, resulting in streamlined operations across all areas of service delivery.
- Utilized problem-solving skills to resolve discrepancies in billing or reservations for improved customer satisfaction.
- Assisted in training new staff members on front desk procedures, improving overall team efficiency.
- Provided exceptional customer service through prompt communication via phone calls, emails, or face-to-face interactions.
- Ensured that all front desk staff followed established policies and procedures, maintaining a high standard of professionalism during overnight hours.
- Addressed guest complaints with empathy, working towards swift resolutions that ensured their satisfaction.
- Controlled cash and credit card payment transactions at the front desk to successfully reduce errors.
- Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Checked guests in out of the hotel, made reservations, and processed payments.
- Resolved issues through active listening and open-ended questioning, escalating major problems to the manager.
Claims Administrative Assistant
Catastrophe National Claims
08.2021 - 12.2021
- Processed and reviewed claims for accuracy and completeness.
- Coordinated communication between clients, adjusters, and medical providers.
- Maintained detailed records of claims activities using case management software.
- Assisted in training new staff on claims processing procedures and systems.
- Reviewed settled claims to determine that payments and settlements were made in accordance with company practices and procedures.
- Conferred with banks, individual insurance companies, and customers.
- Notated accounts, created claims, and assigned claims to adjusters.
Team Leader
Walmart
11.2019 - 07.2021
- Led team in executing daily operations, ensuring efficiency and workflow optimization.
- Mentored junior staff, fostering skill development and performance improvement.
- Streamlined processes to enhance productivity and reduce operational delays.
- Developed training materials to support the onboarding of new team members.
- Ensured the team carried out their tasks efficiently and effectively to achieve organizational goals.
- Conducted performance reviews on a daily, weekly, and monthly basis.
- Oversaw the day-to-day activities of the team, ensuring operations ran smoothly.
- Empowered team members with skills and abilities to boost their confidence, product knowledge, communication skills, and delivery.
Department Manager
Walmart
09.2017 - 11.2019
- Oversaw daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored team members to enhance productivity and service quality.
- Developed and implemented inventory management processes to optimize stock levels.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
- Ensured proper training of associates in current procedures.
- Maintained a positive work environment by setting an example.
- Resolved customer issues and complaints.
- Increased departmental sales and performance goals.
Customer Service and E-Commerce Supervisor
Walmart
03.2016 - 09.2017
- Supervised daily e-commerce operations to ensure efficient order processing and fulfillment.
- Coordinated inventory management, optimizing stock levels for online sales.
- Trained and mentored team members on e-commerce best practices and platform usage.
- Implemented process improvements that enhanced customer satisfaction and reduced order discrepancies.
- Assisted customers shopping online, ensuring that services were accurate to build, maintain, and enhance customer trust and loyalty.
- Identified the needs of clients and helped them locate products that meet their requirements
- Utilized advanced knowledge of products, trends, and services to serve as a trusted consultant for each Walmart customer by providing them with advice, guidance, and buying services.
Cashier
Walmart
01.2016 - 03.2016
- Processed customer transactions accurately using point-of-sale systems.
- Assisted customers with inquiries, ensuring a positive shopping experience.
- Maintained the cleanliness and organization of the checkout area throughout shifts.
- Handled cash and credit transactions securely, minimizing discrepancies.
- Provided a positive customer experience with fair, friendly, and courteous service.
- Registered sales on the cash register by scanning items, itemizing, and totaling customers' purchases.
- Resolved customer issues and answered questions.
Education
High School Diploma -
Coffeeville High
Coffeeville, ALSkills
- Physical security
- Security protocols
- Access control
- Threat assessment
- Attention to detail
- Decision-making
- Computer skills
- Microsoft Office
- Verbal and written communication
- Strong interpersonal skills
- Proven Leader
- Team Player
- Excellent time management
Accomplishments
- Supervise 28 security guards and officers.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Communicated with all departments efficiently as well as with the hotel owner to ensure functionality throughout 250-room property.
- Resolved product issue through consumer testing.
Languages
English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Security Captain
Weiser Security
07.2023 - Current
Claims Administrative Assistant
Catastrophe National Claims
08.2021 - 12.2021
Front Desk Night Supervisor
Mobile Marriott
03.2021 - 04.2023
Team Leader
Walmart
11.2019 - 07.2021
Department Manager
Walmart
09.2017 - 11.2019
Customer Service and E-Commerce Supervisor
Walmart
03.2016 - 09.2017
Cashier
Walmart
01.2016 - 03.2016
High School Diploma -
Coffeeville High