Jerica Hopkins
Cartersville,GA
Summary
Versatile Logistics Coordinator with background successfully executing diverse project tasks to meet deadlines. Highly skilled at communicating with colleagues, monitoring status and achieving key milestones. Enthusiastic problem solver and talented team player with superior planning and decision-making skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Commercial Logistics Coordinator
Shaw/Patcraft Industries
09.2021 - Current
- Enhanced supply chain efficiency by optimizing shipping schedules and routes.
- Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
- Managed cross-functional teams for efficient project execution and timely completion.
- Improved order accuracy through meticulous data entry and verification processes.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Established an effective communication system between departments involved in logistics coordination ensuring seamless information flow.
- Tracked orders and notified customers of status or potential delays.
- Monitored inbound and outbound freight operations to establish timely delivery of packages.
- Conducted investigations to resolve issues related to logistics and cargo movements.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
Sales & Marketing Manager
Home2 Suites By Hilton
08.2018 - 09.2021
- Increased sales revenue by implementing targeted marketing strategies and effective sales techniques.
- Developed key account relationships for improved client retention and long-term partnerships.
- Optimized sales processes, streamlining procedures for increased efficiency and better customer service.
- Led a high-performing sales team, providing coaching and ongoing support to ensure success.
- Managed cross-functional teams to execute successful product launches and marketing initiatives.
- Implemented data-driven tactics for more accurate forecasting and improved overall decisionmaking.
- Collaborated with internal departments to develop cohesive messaging across multiple platforms.
- Delivered persuasive presentations to key stakeholders, securing buy-in for critical projects or proposals.
- Enhanced team collaboration through regular communication channels, fostering a positive work environment where ideas could flourish.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Built relationships with customers and community to establish long-term business growth.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Organized promotional events and interacted with community to increase sales volume.
Residential Customer Service Representative
Shaw Industries
11.2016 - 08.2018
- Enhanced customer satisfaction by promptly addressing and resolving residential issues.
- Streamlined communication between customers and company, ensuring timely responses to inquiries.
- Provided exceptional support for billing and service-related questions, increasing customer retention rates.
- Assisted in the implementation of new policies and procedures for improved efficiency in customer service tasks.
- Reduced wait times by efficiently managing high call volumes during peak hours.
- Maintained up-to-date knowledge of products and services, enabling accurate information dissemination to customers.
- Handled complex customer complaints, working towards mutually beneficial resolutions while maintaining professionalism.
- Conducted regular follow-ups with customers to ensure satisfaction with services provided and address any concerns.
Sales Manager
Hilton Garden Inn Hotel
07.2011 - 11.2016
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Coordinated cross-functional teams, collaborating on successful event execution from start to finish.
- Maximized customer satisfaction by quickly addressing concerns or special requests during events.
- Organized large-scale events such as weddings, corporate functions, fundraisers, and conferences.
- Hired, trained and scheduled staff to maintain adequate coverage for successful operations.
- Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Enhanced client satisfaction by efficiently coordinating and executing banquet events.
- Streamlined event planning processes for improved efficiency and reduced costs.
- Managed event logistics, ensuring timely delivery of services and seamless execution.
- Developed customized event proposals, catering to unique client needs and preferences.
- Trained and supervised banquet staff, fostering a professional work environment.
Education
High School Diploma -
Mountain View High School
Mountain View, CA06.2006
Skills
- Project Planning
- Project Tracking
- Strategic Planning
- Logistics Management
- Time Management
- Delegation Skills
- Critical Thinking
- Attention to Detail
Certification
Currently enrolled with Coursera for the Google Project Management: Professional Certificate
Timeline
Commercial Logistics Coordinator
Shaw/Patcraft Industries
09.2021 - Current
Sales & Marketing Manager
Home2 Suites By Hilton
08.2018 - 09.2021
Residential Customer Service Representative
Shaw Industries
11.2016 - 08.2018
Sales Manager
Hilton Garden Inn Hotel
07.2011 - 11.2016
High School Diploma -
Mountain View High School