Jerica Johnson
Springfield,MA
Summary
Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Managed patient-related accounts receivables at large medical facility. Excellent communications skills and empathetic nature enabled achievement of positive outcomes.
Overview
12
12
years of professional experience
Work History
Lead Patient Access Representative
Lifespan: The Miriam Hospital
09.2016 - 06.2023
- Supervised second and third shift staff
- Shift scheduling
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
Financial Counselor
Lifespan: The Miriam Hospital
01.2015 - 09.2016
- Obtaining insurance information, prior authorizations from insurance carriers, and third party billing
- Handled tasks of entering information into database and update appropriate insurance carrier.
- Identified healthcare resources and programs for patients unable to meet financial obligations.
- Conducted interviews with patients and family members and answered questions regarding insurance benefits.
Patient Registration
Lifespan: The Miriam Hospital
09.2012 - 01.2015
- Answer phone, check in patients, prepare and compile patient forms, obtain insurance information, demographics and financial information in a fast paced hospital setting
- Worked as a team with other medical professionals and families giving the highest level of customer service to a diverse population of patients.
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
- Secured patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws.
Medical Assistant /Secretary
Olga Tverskaya MD, Internal Medicine
05.2011 - 08.2012
- Answer phones, schedule appointments, make referrals and other direct patient contact
- Obtain insurance information, collect co-payments, filing and maintain medical records
- Escort patients to exam rooms, obtain vitals, perform EKG’s, urinalysis
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
Education
Health Sciences
Community College of Rhode Island
Providence, RIMedical Assistant & Office Administrator Certificate -
Sawyer School
Providence, RI10.2011
Skills
- Strong interpersonal and communication skills
- Patience
- Attention to Detail
- Time Management
- Organizational skills
- Competency with Computer Software
- Insurance Knowledge
- Customer Service Skills
- Medical Terminology
- Billing & Coding
- Epic
- Microsoft Office
- Passport
- Electronic Medical Records
Timeline
Lead Patient Access Representative
Lifespan: The Miriam Hospital
09.2016 - 06.2023
Financial Counselor
Lifespan: The Miriam Hospital
01.2015 - 09.2016
Patient Registration
Lifespan: The Miriam Hospital
09.2012 - 01.2015
Medical Assistant /Secretary
Olga Tverskaya MD, Internal Medicine
05.2011 - 08.2012
Health Sciences
Community College of Rhode Island
Medical Assistant & Office Administrator Certificate -
Sawyer School
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