Jerica Kempker
Linn,MO
Summary
Hard-working combat veteran non-commissioned officer with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. Approachable individual with excellent communication, problem-solving, and organizational skills. Passionate about helping others succeed with proven track record in developing successful mentoring relationships with soldiers. Fosters sense of community among residents to support individuals in times of need. Results-oriented Analyst skillful in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success. Adept at managing budgets, payroll, invoicing and general accounting functions. Instrumental in keeping business operations fully compliant and working within budgetary guidelines.
Overview
18
18
years of professional experience
Work History
Benefit Program Technician
Missouri State Department Of Family Services
11.2023 - Current
- Enhanced client satisfaction by providing timely and accurate information on benefit programs.
- Streamlined application processes for improved efficiency and quicker response times.
- Maintained up-to-date knowledge of federal, state, and local regulations to ensure compliance in all benefit program administration.
- Assisted clients with completing applications, ensuring accuracy and completeness for faster processing times.
- Conducted comprehensive reviews of client eligibility, resulting in more accurate benefit disbursements.
- Collaborated with other departments to resolve complex client issues and improve overall service delivery.
- Performed detailed case analysis to identify potential fraud or misuse of benefits, protecting the integrity of program funds.
- Improved communication between clients and agencies by developing clear and concise written correspondence.
- Reduced errors by implementing proper quality control measures during the application review process.
- Managed a high caseload effectively by prioritizing tasks based on urgency and importance while maintaining attention to detail.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
Enlisted Soldier
Missouri Army National Guard
11.2006 - Current
- Collaborated with fellow service members from other branches during joint exercises, demonstrating adaptability and teamwork capabilities.
- Assisted superiors with strategic planning initiatives, providing valuable input based on experience in previous deployments.
- Operated and maintained armored vehicles.
- Secured and protected military property, assets, and personnel.
- Trained, supervised and organized over 80 soldiers and personnel.
- Collaborated with fellow NCOs to develop innovative tactics and strategies, resulting in improved mission outcomes.
- Ensured mission success by effectively overseeing daily operations, personnel assignments, and equipment maintenance.
- Conducted personal and professional counseling, routine inspections and physical fitness tests.
- Maintained high levels of morale among soldiers, fostering positive and motivated environment.
- Maintained discipline within ranks by enforcing standards of conduct expected from professional military organization consistently and fairly.
- Conducted thorough after-action reviews following each operation to identify areas for improvement and implement necessary changes.
- Operated heavy equipment, fire equipment and mobile Incident Command Center vehicle.
- Self-motivated, with strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Proved successful working within tight deadlines and fast-paced environment.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Management Program Analyst
Missouri Army National Guard
01.2023 - 10.2023
- Collaborated with cross-functional teams to ensure effective communication and alignment on key initiatives.
- Conducted regular audits of program activities, ensuring compliance with policies, regulations, and best practices.
- Facilitated strong relationships with stakeholders including clients, vendors, and team members to promote collaboration and teamwork.
- Assisted in development of annual budgets, ensuring accurate forecasting and resource allocation.
- Provided training to team members on new processes or tools, promoting culture of continuous learning within the organization.
- Balanced competing priorities and resource constraints to ensure timely completion of all assigned tasks, maintaining high level of performance under pressure.
- Developed comprehensive reports to inform senior management of program progress and areas for improvement.
- Evaluated vendor proposals for goods/services procurement, ensuring alignment with project requirements while maximizing cost savings opportunities.
- Conducted thorough analysis of business operations for enhanced decision-making and resource allocation.
- Proactively identified risks to program goals, developing mitigation strategies to address potential issues effectively.
- Implemented performance metrics to track program effectiveness, enabling continuous improvement efforts.
- Championed data-driven decision making throughout the organization by creating user-friendly dashboards that provided real-time insights into key performance indicators.
- Led change management initiatives within the organization resulting in smoother transitions during major system overhauls.
- Improved program efficiency by streamlining processes and implementing automation tools.
- Enhanced overall productivity by identifying process bottlenecks and recommending innovative solutions for resolution.
- Optimized project management practices, leading to increased success rates and timely completion of projects.
- Reviewed program implementation plans to assess risk and feasibility.
- Evaluated current processes to develop improvement plans.
- Gathered, documented, and modeled data to assess business trends.
- Reviewed internal systems and organized training plans to address areas in need of improvement.
- Restructured procedures through coordination with compliance director to create and execute projects.
- Leveraged on-site observation and personal interviews to identify team and individual strengths.
- Recommended reduction of organizational redundancy based on assigning and tracking meta data.
Maintenance Manager
Missouri Army National Guard
05.2018 - 01.2023
- Collaborated with fellow service members from other branches during joint exercises, demonstrating adaptability and teamwork capabilities.
- Assisted superiors with strategic planning initiatives, providing valuable input based on experience in previous deployments.
- Operated and maintained armored vehicles.
- Secured and protected military property, assets, and personnel.
- Trained, supervised and organized over 80 soldiers and personnel.
- Collaborated with fellow NCOs to develop innovative tactics and strategies, resulting in improved mission outcomes.
- Ensured mission success by effectively overseeing daily operations, personnel assignments, and equipment maintenance.
- Conducted personal and professional counseling, routine inspections and physical fitness tests.
- Maintained high levels of morale among soldiers, fostering positive and motivated environment.
- Maintained discipline within ranks by enforcing standards of conduct expected from professional military organization consistently and fairly.
- Conducted thorough after-action reviews following each operation to identify areas for improvement and implement necessary changes.
- Operated heavy equipment, fire equipment and mobile Incident Command Center vehicle.
- Self-motivated, with strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Proved successful working within tight deadlines and fast-paced environment.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Plans, Operations and Training Executive Assistant
Missouri Army National Guard
03.2015 - 05.2018
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
- Administered employee leave requests in accordance with FMLA guidelines, maintaining compliance with regulations while providing necessary accommodations for staff members.
- Managed payroll processing and benefits to compensate employees for service rendered.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Conducted research and analysis on issues of interest to director and supported and managed high-volume requests and projects to meet objectives.
- Gathered, analyzed and compiled data into reports to be distributed to appropriate personnel.
- Scheduled, coordinated and organized meetings and events to promote productive conventions, retreats and other logistics.
- Managed calendar and travel logistics, prioritized inquiries and requests and made recommendations to support smooth day-to-day director engagements.
- Prepared and edited correspondence, presentations, reports and memos to foster outstanding communication and responsiveness.
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Answered high volume of phone calls and email inquiries.
- Used advanced software to prepare documents, reports, and presentations.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Transcribed meeting minutes to support sales, business development and senior management teams.
- Filed paperwork and organized computer-based information.
- Worked with senior management to initiate new projects and assist in various processes.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Took notes and dictation at meetings.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
- Reviewed operating budgets periodically to analyze trends affecting budget needs.
- Performed month-end account analysis, headcount and salary reports and related journal entries.
- Assisted in the development of annual budgets, contributing to cost-effective resource allocation.
Education
Bachelor of Science - Accounting/ Management
Columbia College
Columbia, MO12.2024
Military Occupational Specialty - Human Resources Specialist
Active Duty Military Training
Fort Dix, NJ08.2016
Military Occupational Specialty - All Wheeled Vehicle Mechanic
Advanced Individual Training
Fort Jackson, SC07.2008
High School Diploma -
Osceola Jr.-Sr. High School
Osceola, MO05.2008
Skills
- Strong analytical skills
- Highly skilled in Microsoft Excel, Outlook, Word, PowerPoint, Access, PDF maker
- Proficient in accounting software, information systems, and Automation Systems
- Policy Interpretation
- Verbal and written communication
- Financial Processing
- Military Values
- Strong Problem Solver
- Coaching abilities
- Personnel Management
Timeline
Benefit Program Technician
Missouri State Department Of Family Services
11.2023 - Current
Management Program Analyst
Missouri Army National Guard
01.2023 - 10.2023
Maintenance Manager
Missouri Army National Guard
05.2018 - 01.2023
Plans, Operations and Training Executive Assistant
Missouri Army National Guard
03.2015 - 05.2018
Enlisted Soldier
Missouri Army National Guard
11.2006 - Current
Bachelor of Science - Accounting/ Management
Columbia College
Military Occupational Specialty - Human Resources Specialist
Active Duty Military Training
Military Occupational Specialty - All Wheeled Vehicle Mechanic
Advanced Individual Training
High School Diploma -
Osceola Jr.-Sr. High School
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