Jerica Hull
Mesa,AZ
Summary
Excellent communicator with 6 years of Customer Service Representative experience in demanding call center environments. Dedicated and detail-oriented with expertise in multitasking, follow-through and problem-solving gained during customer service and support. Dependable & self motivated. Very enthusiastic and eager to apply strengths including high demanding environments, stressful situations and building customer relations.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Interstate Group LLC
Nampa, Idaho
02.2016 - 01.2017
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Assisted 100+ customers in average 10 minutes or less by answering questions, responding to inquiries and handling telephone requests.
- Operated in dynamic, high-volume environments to provide skilled assistance to more than 100+ customers each day.
- Worked with management to propose and implement proactive customer service solutions.
Secretary
Novus Speedy Glass
Boise, Idaho
11.2014 - 02.2016
- Ordered all office supplies including ink cartridges, toner and paper.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Verified or obtained referral numbers or authorizations for upcoming appointments.
- Kept reception area clean and neat to give visitors positive first impression.
- Collected co-pays and deductibles.
- Managed accounts receivable and payable operations.
- Promptly answered multi-line phone system and greeted callers enthusiastically.
Loan Officer
Boise Finance
Boise, Idaho
01.2014 - 11.2014
- Recommended loan approvals and denials based on customer loan application reviews.
- Compiled database of loan applicants' credit histories, corporate financial statements and other financial information.
- Collected member loan payments.
- Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
- Maintained friendly and professional customer interactions.
- Maintained balancing record with 100% rate of accuracy.
- Executed customer transactions, including deposits, withdrawals, money orders and checks.
Cashier
Chevron
Pocatello, Idaho
08.2012 - 11.2013
- Kept accurate and secure cash drawers by putting away large bills and keeping optimal levels of small bills and change.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Bagged merchandise in careful and efficient manner to minimize damage.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Counted cash in register drawer to balance register at beginning and end of shift.
Education
Associates - Generals
Idaho State University
Pocatello, Idaho2012
Skills
- Money handling abilities
- Customer service
- Good listening skills
- Quick learner
- Account management
- Multi-line phone talent
- Creative problem solving
- Key holder experience
- Computer proficient
- Professional telephone demeanor
Timeline
Customer Service Representative
Interstate Group LLC
02.2016 - 01.2017
Secretary
Novus Speedy Glass
11.2014 - 02.2016
Loan Officer
Boise Finance
01.2014 - 11.2014
Cashier
Chevron
08.2012 - 11.2013
Associates - Generals
Idaho State University
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