Jerica Simons
Ocoee
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
9
9
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
Teleperformance
01.2018 - 07.2021
- Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution
- Offers alternative solutions where appropriate with the objective of retaining customer's business
- Handles business transactions in connection with activation of new customer accounts on a computer terminal
- Communicates with customers using web-based tools and demonstrates the associated proficiency in typing and grammar
- Makes financial decisions to protect/collect revenues and adjusts customer accounts.
CUSTOMER SERVICE REPRESENTATIVE
Spectrum
08.2021 - 04.2023
- Confer with customers by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Check to ensure that appropriate changes were made to resolve customers' problems
- Refer unresolved customer grievances to designated departments for further investigation
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Manheim / JRB & Associates
Clerk / Customer Service
03.2014 - 11.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Issued receipts and processed refunds, credits, or exchanges.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Responded to customer calls and emails to answer questions about products and services.
- Educated customers on best-fit selections by listening to personal desires and purchase limitations.
- Maintained and managed customer files and databases.
Education
Associate of Science - Paralegal
Seminole State College of Florida
Sanford, FL06.2024
High School Diploma -
Apopka High School
Apopka, FL05.2008
Skills
- Type 40 wpm Ms Windows Proficient Fast Learner
- Excellent Communication Skills Great Listening Skills
- Strong Client Relations Creative Problem Solver Conflict
- Resolution
- Administrative tasks such as answering phones
- Responding to emails and greeting clients
Timeline
CUSTOMER SERVICE REPRESENTATIVE
Spectrum
08.2021 - 04.2023
CUSTOMER SERVICE REPRESENTATIVE
Teleperformance
01.2018 - 07.2021
Manheim / JRB & Associates
Clerk / Customer Service
03.2014 - 11.2017
Associate of Science - Paralegal
Seminole State College of Florida
High School Diploma -
Apopka High School