Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst
Jerica Sullivan

Jerica Sullivan

Vernal,UT

Summary

Dynamic hospitality professional with extensive experience at J.W. Snacks, excelling in beverage service and guest relations. Proven ability to enhance customer satisfaction through effective conflict resolution and meticulous inventory management. Recognized for driving sales through upselling techniques, resulting in increased revenue and repeat business. Committed to maintaining high standards of food safety and service excellence.

Overview

12
12
years of professional experience

Work History

Waitress

Carols Kitchen
08.2024 - 10.2025
  • Used cash registers and credit card machines to cash out customers.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Answered customers' questions, recommended items, and recorded order information.
  • Processed orders and sent to kitchen employees for preparation.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Bartender Shift Manager

J.W. Snacks
02.2018 - 11.2018
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Polished glassware, bussed tables, and removed debris to keep customer areas clean.
  • Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Set up bar for operation, obtained cash bank, and stocked service bar.
  • Trained 4 new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Served high customer volumes during special events, nights, and weekends.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Motivated staff to perform at peak efficiency and quality.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.

Waitress Supervisor/ Bartender

Rocky Mountain Bar and Grill
02.2016 - 02.2018
  • Directed activities of team of skilled kitchen workers preparing and serving meals.
  • Controlled food costs and managed inventory.
  • Supervised food presentation and plating to enhance visual appeal.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Directed food preparation and cooking activities to meet health and safety standards.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Set and oversaw weekly and special event menu plans.
  • Controlled expenses and boosted profitability by managing food and labor costs.
  • Monitored food inventory and supplies to prevent waste.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.
  • Upheld strict regulations for safe alcohol service and food safety.
  • Tracked bar stock levels and promptly replenished low materials to prevent shortages.
  • Mixed unique and interesting cocktails for customers, including bar specials.
  • Helped management plan and serve bar menu exceeding customer expectations.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Assisted with inventorying beverage stock and bar supplies.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
  • Created attractive bar displays by strategically arranging bottles and glasses.
  • Developed creative bar menus and drink recipes by researching emerging industry trends.
  • Prepared garnishes by evenly slicing and pitting fruits.
  • Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
  • Built relationships with vendors to manage orders and negotiate costs.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Served high customer volumes during special events, nights, and weekends.

Meat Packer

Brothers Processing Plant
04.2014 - 12.2015
  • Cut meat products with slicing equipment according to size specifications.
  • Packed meat in Styrofoam, plastic and paper packaging and weighed on scale for pricing.
  • Decontaminated work areas using sprayers to apply cleaning and disinfecting solutions.
  • Counted stock and recorded for inventory recordkeeping.
  • Inspected meat to perform quality assurance checks.
  • Organized and stored items at specific temperatures to maintain freshness.
  • Performed equipment maintenance by cleaning, lubricating and maintaining proper alignment.
  • Processed meat by cutting, sorting parts, deboning and grinding.
  • Packaged and attached labeling to various meat selections.
  • Sanitized surfaces to maintain cleanliness of food service area.
  • Picked, packed and processed deli meat products such as cold cuts and Type items.
  • Cut meats to customer specifications and answered questions about specialty products.
  • Performed meat inspections and checked temperature environment to maximize food safety.
  • Operated grinders, mincers and other equipment to process meat, poultry and fish.
  • Unloaded meat and poultry from delivery trucks to sort and prepare for trimming
  • Inspected equipment, checking for proper functioning and safety.
  • Cleaned and maintained equipment used in cutting and trimming, complying with hygiene and sanitation standards.
  • Stocked and rotated inventory of meats, poultry and fish to maintain quality and freshness.
  • Prepared various meats by cutting, trimming and packaging in preparation for display cases.

Education

No Degree - None

Moffat County High School
Craig, CO

Skills

  • Dining area maintenance
  • Food safety oversight
  • Order delivery practices
  • Check payment processing
  • Food production
  • Ordering procedures
  • Point of sale operation
  • Food presentation
  • Beverage service
  • Menu recommendations
  • Bill computation
  • Food handling safety
  • Hospitality service expertise
  • Bar terminology
  • Food running
  • Wine pairings
  • Table setting knowledge
  • Payment processing
  • Seating arrangements
  • Serving expertise
  • Relationship management
  • Safe food handling
  • Service prioritization
  • Stress management
  • Guest relations
  • Attention to detail
  • Basic math
  • Order taking
  • Verbal and written communication
  • Active listening
  • Order accuracy
  • Menu presentation
  • Price memorization
  • Liquor, wine, and food service
  • Inventory management
  • Wine pairing
  • Plate presentation
  • Cash handling
  • Handling complaints
  • Performance improvement
  • Decision-making
  • Table setting
  • Customer service
  • Point of sale (POS) system operations
  • Front-of-house display creation
  • Beverage preparation
  • Meal recommendations
  • Accurate money handling
  • Guest relations management
  • Greeting guests
  • Table setting arrangements
  • Food and beverage pairings
  • Table bussing
  • Food and wine pairings
  • Dining customer service
  • Conflict resolution
  • Menu memorization
  • Food safety
  • Point of sale systems
  • Food inspection
  • Order management
  • Order delivery
  • Food station setup
  • Tableside service

Timeline

Waitress

Carols Kitchen
08.2024 - 10.2025

Bartender Shift Manager

J.W. Snacks
02.2018 - 11.2018

Waitress Supervisor/ Bartender

Rocky Mountain Bar and Grill
02.2016 - 02.2018

Meat Packer

Brothers Processing Plant
04.2014 - 12.2015

No Degree - None

Moffat County High School

Similar Profiles

CREATE PROFILE