Summary
Overview
Work History
Education
Skills
Timeline
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Jerica Vaughn

Tinley Park,IL

Summary

Experienced HR Business Partner with 7+ years of expertise in optimizing HR operations to drive organizational success. Passionate about investing in employees as a company’s most valuable asset, fostering a culture of growth and engagement. Skilled in employee relations, performance management, and enhancing team productivity and satisfaction. Known for adaptability, reliability, and a proven ability to excel in fast-paced and dynamic work environments, consistently delivering results that align with business goals.

Overview

8
8
years of professional experience

Work History

Senior HR Manager

Eversana Intouch
10.2022 - Current
  • Oversee 450+ employees across Account Services, Project Management, Development Services, BSA, Quality Services, and Editorial Services.
  • Partner with Finance to manage salary review process, bonus allocation, merit programs, and bi-annual promotion process.
  • Lead and track all new hire needs with the executive leadership team, ensuring alignment with budget goals and organizational priorities.
  • Lead Project Windex, a global initiative to unify HR policies and processes, driving alignment and efficiency across U.S. and global locations.
  • Develop promotional paths and succession plans.
  • Streamline recruitment processes to improve efficiency in hiring top talent.
  • Develop and maintain HR reporting processes to track key metrics, including new hires, exits, LOA, compensation, counteroffers, and hiring practices, ensuring data accuracy and alignment with organizational goals.
  • Prepare monthly reports for executive leadership to support data-driven strategic decisions.
  • Execute off-cycle requests for salary increases, compensation adjustments, counteroffers, retention strategies, and equity adjustments.
  • Partner with legal counsel to ensure policy compliance with federal and state laws.
  • Address employee concerns while balancing organizational goals.
  • Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
  • Manage and facilitate voluntary and involuntary terminations, as well as workforce reductions.
  • Motivate employees through special events, incentive programs, and constructive feedback.

HR Manager

Intouch Group
07.2021 - 09.2022
  • Led decision-making and implementation of HR policies, procedures, programs, and functions.
  • Worked closely with managers and employees to improve working relationships, build morale, and increase productivity and employee retention.
  • Implemented performance management systems, providing constructive feedback and coaching opportunities for employees.
  • Helped implement employee engagement and retention efforts.
  • Managed the daily workflow, ensuring new employees are set up for success and current employees are heard and supported.
  • Assisted with employee relations issues and escalated to the Director of HR as needed.
  • Provided HR policy guidance and interpretation.
  • Supported employee health and wellness.
  • Assisted in the management of the intern program, including onboarding program management, team coordination, and special projects.

HR Coordinator

Intouch Group
04.2018 - 06.2021
  • Managed all facets of the new hire onboarding process, ensuring a seamless experience for new employees.
  • Sourced talented industry professionals for various positions, scheduled interviews, presented offer packages, and assisted with new hire paperwork.
  • Completed background and reference checks to facilitate hiring and onboarding of employees.
  • Constructed and streamlined the freelancer & contractor process to improve efficiency and compliance.
  • Performed new hire check-ins to ensure new hires are set up for success.
  • Maintained human resources information system and kept employee files up to date and accurate.
  • Assisted with employee relations issues and escalated to the Director of HR as needed.
  • Provided career counseling and feedback to candidates on their resumes, portfolios, and interview skills.
  • Developed and maintained relationships through ongoing communications, organizations, special interest groups, and other networking sources for potential candidates.

Sales Support Administrator

Career Builder
03.2017 - 04.2018
  • Managed multiple projects simultaneously while prioritizing tasks effectively leading to timely completion.
  • Managed client database, ensuring accurate and updated information for targeted marketing campaigns.
  • Provided new hires with internal and industry resources
  • Created the schedule and planned training for new hire onboarding
  • Lead on building and maintaining our internal IA system (Chatbot)
  • Provided customer/client support via phone and email
  • Generated new leads for our New Business Operations Team
  • Organized and created quarterly unit recognition meetings
  • Created presentations for kickoff, incentive trip, and other company events
  • Planned and coordinated cultural incentives

Education

Bachelor’s - Anthropology & Sociology

University of Illinois at Chicago
01.2016

Associates of Arts -

College of DuPage
01.2013

Skills

  • Succession planning

  • HR policies and procedures

  • HR analytics

  • HRIS proficiency

  • Policy making and enforcement

  • Diversity and inclusion

  • Labor relations

  • Gallup Certified

  • Benefits and compensation management

  • Building morale

Timeline

Senior HR Manager

Eversana Intouch
10.2022 - Current

HR Manager

Intouch Group
07.2021 - 09.2022

HR Coordinator

Intouch Group
04.2018 - 06.2021

Sales Support Administrator

Career Builder
03.2017 - 04.2018

Associates of Arts -

College of DuPage

Bachelor’s - Anthropology & Sociology

University of Illinois at Chicago

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Jerica Vaughn