Jerica Williams
Las Vegas
Summary
Dynamic Assistant Store Manager with a proven track record at Terrible Herbst Convenience Store, excelling in customer service and inventory management. Enhanced sales through strategic merchandising and staff training, fostering a collaborative team environment. Recognized for resolving customer issues effectively, leading to improved satisfaction ratings and repeat business.
Overview
4
4
years of professional experience
Work History
Assistant Store Manager
Terrible Herbst Convenience Store
10.2023 - 01.2026
- Assisted in daily operations to ensure smooth store functioning
- Trained new staff on customer service protocols and store procedures
- Managed inventory levels, ensuring product availability and organization
- Oversaw cash handling processes, maintaining accuracy in transactions
- Implemented merchandising strategies to enhance product visibility and sales
- Resolved customer inquiries and complaints, fostering positive shopping experiences
- Analyzed sales data to identify trends and optimize stock management
- Coordinated staff schedules to ensure adequate coverage during peak hours
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- On the weekends would overseer of the store.
- Worked over 20 different locations to relive mangers for their vacations and holidays
Supervisor
TA Truck Stop
01.2023 - 10.2023
- Supervised daily operations, ensuring compliance with safety protocols and company policies.
- Trained new staff on operational procedures and customer service standards.
- Monitored inventory levels, coordinating restocking efforts to maintain supply availability.
- Implemented process improvements that enhanced workflow efficiency and reduced downtime.
- Kept up with a staff of 15 in keeping the store clea
- Over the ordering of the cleaning chemicals for the store.
- Was in charge of making sure all 23 toilets and 16 showers stayed clean and ready for daily use.
- Covered Day mid and night shifts when I had no coverage
Sales Associate
TA Travel Center
01.2023 - 10.2023
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained product displays, ensuring visual appeal and compliance with company standards.
- Processed transactions accurately using point-of-sale systems, enhancing checkout efficiency.
- Assisted in inventory management, tracking stock levels and coordinating restocking efforts.
- Trained new staff on sales techniques and customer engagement strategies to boost team performance.
- Implemented upselling techniques to increase overall sales and improve customer experience.
- Collaborated with team members to develop promotional displays that attracted customer interest.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Sales Associate Deli/ Bakery
Wal-Mart Supercenter
01.2022 - 08.2022
- Assisted customers with product selection and provided tailored travel advice.
- Managed cash register operations and processed transactions efficiently.
- Maintained store inventory through regular stock checks and replenishments.
- Developed strong product knowledge to enhance customer service experience.
- Implemented visual merchandising strategies to optimize product displays and attract customers.
- Resolved customer inquiries and complaints, ensuring satisfaction and repeat business.
- Organized the freezers in the bakery.
- Cooked and prepped in food in the deli.
- Marked down pricing on food in the deli.
- Baked, sliced. Packaged, and labeled bread for bakery daily
Education
High School Diploma -
Garland High School
Garland, TXSkills
- Customer service
- Inventory management
- Cash handling
- Staff training
- Conflict resolution
- Team supervision
- Vendor relations
- Scheduling coordination
- Problem resolution
- Product knowledge
- Problem-solving
- Customer service and engagement
- Store organization
- Store opening and closing
- Attention to detail
- Customer service management
Timeline
Assistant Store Manager
Terrible Herbst Convenience Store
10.2023 - 01.2026
Supervisor
TA Truck Stop
01.2023 - 10.2023
Sales Associate
TA Travel Center
01.2023 - 10.2023
Sales Associate Deli/ Bakery
Wal-Mart Supercenter
01.2022 - 08.2022
High School Diploma -
Garland High School