Summary
Overview
Work History
Education
Skills
Timeline

Jerica Williams

Memphis,TN

Summary

To obtain a position that will enable me to use my strong organizational skills, customer service, and ability to work well with people. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

6
6
years of professional experience

Work History

Customer Service Agent

Adecco Staffing
12.2023 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
  • Updated account information to maintain customer records.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Responded to customer requests for products, services, and company information.

Unarmed Security Officer

Clarion Security
05.2022 - 06.2022
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Prevented crimes by immediately reporting all unusual, unauthorized, and illegal activity on the premises.
  • Secured premises and personnel by patrolling the property and monitoring surveillance equipment.
  • Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
  • Responded quickly to incidents and assessed active situations for security concerns.

Package Handler/Loader

FedEx Express
11.2021 - 01.2022
  • Followed safety regulations to maintain safe work environment.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Maintained clean, orderly work environment free of hazards.

Cashier/Customer Service

Dollar Tree and Family Dollar
09.2021 - 11.2021
  • Greeted customers entering the store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.

Customer Service Associate

Mapco
06.2021 - 08.2021
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Team Member

Wendy's S. Third St
12.2020 - 02.2021
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Monitored food quality and freshness throughout day.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Adjusted food preparation methods in accordance with customer requests.

Waitress

Waffle House
12.2018 - 02.2019
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Processed orders and sent to kitchen employees for preparation.

Lead Associate

Dollar General
02.2018 - 06.2018
  • Built strong relationships with customers through positive attitude and attentive response.
  • Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Maintained team flexibility and embraced change to adapt within dynamic markets.
  • Performed inventory control procedures to manage stock.
  • Provided exceptional customer service to foster client loyalty and satisfaction.

Education

High school diploma - Diploma

Trezevant High School, Memphis, TN
05.2018
  • Honor Roll 2017
  • 3.0 GPA
  • Extracurricular Activities: JROTC

Skills

  • Restaurant experience
  • Case Management
  • Call Control
  • Outstanding Communication Skills
  • Microsoft Office Suite Proficiency
  • Empathetic and Genuine
  • Problem Resolution
  • Customer Service
  • Positive Attitude
  • MS Office
  • Professional and Friendly
  • Adaptability

Timeline

Customer Service Agent - Adecco Staffing
12.2023 - Current
Unarmed Security Officer - Clarion Security
05.2022 - 06.2022
Package Handler/Loader - FedEx Express
11.2021 - 01.2022
Cashier/Customer Service - Dollar Tree and Family Dollar
09.2021 - 11.2021
Customer Service Associate - Mapco
06.2021 - 08.2021
Team Member - Wendy's S. Third St
12.2020 - 02.2021
Waitress - Waffle House
12.2018 - 02.2019
Lead Associate - Dollar General
02.2018 - 06.2018
Trezevant High School - High school diploma, Diploma

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Jerica Williams