Summary
Work History
Education
Skills
Languages
References
Timeline
Generic

Jericah Segura

Summary

Dedicated and adaptable professional re-entering the workforce, possessing strong skills in customer service. Capable of juggling multiple responsibilities while maintaining high standards of care. Highly motivated, with a desire to take on new challenges, skills and experiences. Committed to ensuring customer satisfaction and memorable experiences. Eager to utilize transferable skills in administrative or customer service roles.

Work History

In-Home Childcare Provider

Self Employed
Lafayette
2022 - 2025
  • Cared for children of various ages, ensuring safety in home environment.
  • Developed engaging educational activities to foster creativity and learning.
  • Prepared nutritious meals tailored to dietary needs and preferences.
  • Monitored children's activities to identify and mitigate safety hazards.
  • Communicated effectively with parents regarding daily routines and developmental progress.
  • Managed conflict resolution among children, promoting cooperation and understanding.
  • Maintained a clean and organized play area to enhance engagement.
  • Encouraged positive behavior through guidance and reinforcement techniques.

Private Housekeeper

Various Employers
New Iberia
2022 - 2025
  • Maintained cleanliness and organization in private residences using effective cleaning techniques.
  • Organized household supplies and ensured proper inventory management for seamless operations.
  • Complied with safety regulations regarding use of hazardous materials such as chemical cleaners.
  • Cleaned upholstery, draperies, furniture, fixtures and appliances in the home.
  • Attended to any additional requests from employer or guests such as running errands or picking up items from store locations.
  • Disinfected bathrooms regularly to prevent mold growth and maintained sparkling clean bathtubs, showers, toilets, sinks.
  • Performed daily dusting, vacuuming, sweeping, mopping and polishing of surfaces.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.

Family Care Manager

Household Management
Lafayette
2020 - 2025
  • Coordinated daily household operations, managing schedules, appointments, and family activities.
  • Tracked expenses and managed household budgets to ensure timely bill payments.
  • Implemented positive reinforcement strategies to support behavior change in individuals.
  • Organized transportation and appointments for family members as needed.
  • Provided caregiving, conflict resolution, and emotional support within family environment.
  • Executed daily household tasks including housekeeping, grocery shopping, and meal preparation.
  • Enhanced multitasking abilities by balancing responsibilities and adapting to changing priorities.

Server

Waffle House
New Iberia
2019 - 2020
  • Delivered excellent customer service to enhance guest satisfaction.
  • Collaborated with kitchen staff to ensure timely meal preparation.
  • Maintained cleanliness and organization of dining area and tables.
  • Accurately processed money transactions following company cash handling procedures.
  • Assisted in training new servers on restaurant policies and procedures.
  • Completed comprehensive cleaning duties, including sweeping, mopping, and dishwashing.
  • Upsold menu items to boost overall sales during shifts.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Followed health safety guidelines when preparing and serving food products.

Housekeeper

Courtyard by Marriott
Lafayette
2019 - 2019
  • Cleaned and sanitized guest rooms following established procedures and standards.
  • Restocked supplies in guest rooms and common areas to ensure availability.
  • Collaborated with team members to complete cleaning tasks in a timely manner.
  • Organized cleaning equipment and supplies for easy access during shifts.
  • Cleaned bathrooms, including toilets, tubs, showers and sinks.
  • Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
  • Changed bed linens and towels, tidied up rooms.
  • Used cleaning chemicals following proper guidelines.
  • Disinfected telephones, light switches and other frequently touched objects.
  • Followed safety procedures when handling hazardous materials.

Kitchen Worker

Little Caesars Pizza
Abbeville
2018 - 2018
  • Maintained cleanliness and organization in kitchen and storage areas.
  • Operated kitchen equipment safely, following all safety protocols.
  • Prepared and assembled food items according to standard recipes.
  • Collaborated with team members to ensure timely service during peak hours.
  • Followed health and safety guidelines for handling food products.
  • Assembled food orders quickly and accurately.
  • Ensured that all food products were stored properly according to health regulations.
  • Operated kitchen appliances including ovens, grills, fryers and mixers.

Cashier/Customer Service Representative

Shop Rite
Abbeville
2017 - 2018
  • Processed customer transactions efficiently and accurately.
  • Assisted customers with product inquiries and selections.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Maintained clean and organized checkout area at all times.
  • Restocked merchandise and maintained inventory displays regularly.
  • Resolved customer complaints with professionalism and empathy.
  • Followed company policies for cash handling and security protocols.
  • Maintained store cleanliness

Server/Kitchen Hand

La Pizza Mia
New Iberia
2017 - 2017
  • Greeted and seated customers in a friendly manner.
  • Took customer orders accurately and efficiently.
  • Served food and beverages promptly to guests.
  • Maintained cleanliness of dining area and tables.
  • Processed payments using point-of-sale system efficiently.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Followed health safety guidelines when preparing and serving food products.
  • Stayed informed about daily specials, new menu items, promotions.
  • Assisted in food preparation for menu items and daily specials.
  • Supported chefs in cooking tasks and plating dishes for service.
  • Managed inventory by restocking supplies and notifying management of shortages.
  • Stored perishable food items in freezer or refrigerator to protect from spoilage.

Cashier

Texaco
Delcambre
2015 - 2016
  • Greeted customers and answered any questions they had about the store's products and services.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Processed customer payments quickly and returned exact change and receipts.
  • Resolved customer complaints professionally in accordance with company policy.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Stocked shelves with merchandise when needed.

Cashier

Rouses Market
Youngsville
2014 - 2014
  • Operated cash register and processed customer transactions efficiently.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Performed other duties as assigned by management.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Issued receipts, refunds, credits or change due to customers.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Discounted purchases by scanning and redeeming coupons.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Maintained work area and kept cash drawer organized.

Education

High School Diploma -

Erath High School
Erath
05-2012

Skills

  • Problem solving & adaptability
  • Communication & team collaboration
  • Customer service & client support
  • Record keeping & documentation
  • Conflict resolution & professionalism
  • Attention to detail
  • Multitasking Abilities
  • Computer skills
  • Food preparation & safety
  • Scheduling & planning
  • Basic accounting
  • Appointment scheduling
  • Positive attitude

Additional Information:

  • Recognized for patience, reliability, and strong interpersonal skills
  • Quick learner open to training in new software, job positions, and experiences

Languages

ASL
Limited

References

References available upon request.

Timeline

In-Home Childcare Provider

Self Employed
2022 - 2025

Private Housekeeper

Various Employers
2022 - 2025

Family Care Manager

Household Management
2020 - 2025

Server

Waffle House
2019 - 2020

Housekeeper

Courtyard by Marriott
2019 - 2019

Kitchen Worker

Little Caesars Pizza
2018 - 2018

Cashier/Customer Service Representative

Shop Rite
2017 - 2018

Server/Kitchen Hand

La Pizza Mia
2017 - 2017

Cashier

Texaco
2015 - 2016

Cashier

Rouses Market
2014 - 2014

High School Diploma -

Erath High School

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