Resolute professional with history of meeting company goals using consistent and proven practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experienced in optimizing productivity, efficiency, and service quality across various environments. Work effectively with cross functional teams in ensuring operational and service excellence.
Work History
Activity Coordinator
Teal Creek Assisted Living Center
03.2023 - Current
Developed & coordinated activities for independent residents to participate in such as: social activities, resident birthday parties, family gatherings, outings, spiritual activities, creative and artistic activities, exercise, recreation, etc.
Communicated with residents to see what their interests are & develop new programs accordingly.
Work closely with Supervisors to coordinate monthly resident or marketing events.
Dispatch Coordinator
Above & Beyond Heating & Cooling
01.2022 - 03.2023
Delivered exceptional level of service to each customer by listening to concerns and answering questions
Improved operations through procedural change
Evaluated report data to proactively adjust and enhance operations
Developed and maintained relationships with customers and suppliers through account development
Expanded cross-functional organizational capacity by collaborating across departments on priorities and common goals
Private Caregiver
Pat & Steve Gann
02.2022 - 01.2023
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Provided safe mobility support to help patients move around personal and public spaces.
Built strong relationships with clients to deliver emotional support and companionship.
Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
Dispatcher /Customer Service Representative
Air Comfort Solutions
11.2018 - 12.2021
Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands
Received new orders, prepared documentation and assigned personnel
Determined response requirements and relative priorities of situations; assign technicians in accordance with established procedures
Sustained 94% on-time service delivery by developing clear logistical plans
Developed and implemented data tracking procedure to maximize warranty claim credit refunds
Received over 100 daily caller requests with information about assistance and timeframes
Resident Assistant at Mustang Creek Estates Residential Assisted Living & Memory CareResident Assistant at Mustang Creek Estates Residential Assisted Living & Memory Care