Summary
Work History
Education
Skills
Work Availability
Timeline
Overview
Generic

Jericca Gottula

Midwest City,OK

Summary

Resolute professional with history of meeting company goals using consistent and proven practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experienced in optimizing productivity, efficiency, and service quality across various environments. Work effectively with cross functional teams in ensuring operational and service excellence.

Work History

Activity Coordinator

Teal Creek Assisted Living Center
03.2023 - Current
  • Developed & coordinated activities for independent residents to participate in such as: social activities, resident birthday parties, family gatherings, outings, spiritual activities, creative and artistic activities, exercise, recreation, etc.
  • Communicated with residents to see what their interests are & develop new programs accordingly.
  • Work closely with Supervisors to coordinate monthly resident or marketing events.

Dispatch Coordinator

Above & Beyond Heating & Cooling
01.2022 - 03.2023
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions
  • Improved operations through procedural change
  • Evaluated report data to proactively adjust and enhance operations
  • Developed and maintained relationships with customers and suppliers through account development
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities and common goals

Private Caregiver

Pat & Steve Gann
02.2022 - 01.2023
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.

Dispatcher /Customer Service Representative

Air Comfort Solutions
11.2018 - 12.2021
  • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands
  • Received new orders, prepared documentation and assigned personnel
  • Determined response requirements and relative priorities of situations; assign technicians in accordance with established procedures
  • Sustained 94% on-time service delivery by developing clear logistical plans
  • Developed and implemented data tracking procedure to maximize warranty claim credit refunds
  • Received over 100 daily caller requests with information about assistance and timeframes

Education

GED -

American Christian Academy
Oklahoma City, OK
05.2019

Skills

  • Service Titan expertise
  • Critical Thinking
  • Problem-Solving
  • Service Coordination
  • Organization and Time Management
  • Dispatching field personnel
  • Customer Satisfaction

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Activity Coordinator

Teal Creek Assisted Living Center
03.2023 - Current

Private Caregiver

Pat & Steve Gann
02.2022 - 01.2023

Dispatch Coordinator

Above & Beyond Heating & Cooling
01.2022 - 03.2023

Dispatcher /Customer Service Representative

Air Comfort Solutions
11.2018 - 12.2021

GED -

American Christian Academy

Overview

5
5
years of professional experience

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Jericca Gottula