JERICHA DUGAN
Lafayette,US
Summary
Professional retail worker looking with commitment to high standards and achieving results. Background in customer service with focus on enhancing customer satisfaction and loyalty. Known for reliability, flexibility, and strong team collaboration. Skilled in cash handling, conflict resolution, and providing exceptional service.
Overview
8
8
years of professional experience
Work History
Customer Service Cashier
Lowes
02.2024 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Performed cash, card, and check transactions to complete customer purchases.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Developed and managed relationships with customers to increase customer loyalty.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
Customer Service
Ace Hardware
05.2020 - 11.2022
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
- Check to ensure that appropriate changes were made to resolve customers' problems
Customer Service
Lowes
08.2017 - 05.2019
- Solicit sales of new or additional services or products
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires
- Clean shelves, counters, and tables
- Answer questions regarding the store and its merchandise
- Greet customers and ascertain what each customer wants or needs
- Exchange merchandise for customers and accept returns
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
- Prepare merchandise for purchase or rental
House Manager
BRAADC
11.2016 - 05.2017
- Provide clients with communication assistance, typing their correspondence or obtaining information for them
- Participate in case reviews, consulting with the team caring for the client, to evaluate the client's needs and plan for continuing services
- Prepare and maintain records of client progress and services performed, reporting changes in client condition to manager or supervisor
- Confer with the patient, medical practitioners, or appropriate others to plan, implement, or assess the intervention program
Education
GED -
Oklahoma City Community College
Oklahoma City, OKSkills
- Customer Service
- Communication
- Time Management
- Active Listening
- Computers
- Customer satisfaction
- Patience and composure
- Customer complaint resolution
- Guest services
- Customer focus
- Customer inquiries
- Time management
- Adaptability and flexibility
- Multitasking and organization
Timeline
Customer Service Cashier
Lowes
02.2024 - Current
Customer Service
Ace Hardware
05.2020 - 11.2022
Customer Service
Lowes
08.2017 - 05.2019
House Manager
BRAADC
11.2016 - 05.2017
GED -
Oklahoma City Community College
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