Jericho Akinaga
Honolulu,HI
Summary
Results-driven Operations Manager skilled in process improvement, maximizing revenue, and improving guest service scores. Proven track record in leading and creating cross-trained teams, and getting things done efficiently.
Overview
8
8
years of professional experience
Work History
Hotel Manager
Royal Grove Hotel
Honolulu, HI
09.2025 - Current
- Oversaw daily hotel operations and ensured smooth guest experiences.
- Managed staff recruitment, training, and performance evaluations.
- Managed front desk staff, housekeeping and maintenance staff within the hotel.
- Established quality assurance standards for each department to ensure high levels of service delivery.
- Spearheaded a preventive maintenance initiative that effectively served as a soft renovation, achieving significant guestroom improvements while maintaining strict cost controls.
- Performed administrative tasks such as payroll processing or updating employee records.
- Analyzed market data to identify trends in occupancy rates, pricing strategies.
- Collaborated with the sales team on special promotions or packages for guests.
- Developed programs to reward outstanding customer service by staff members.
- Monitored financial performance and controlled budgets effectively.
Operations Manager
White Sands Hotel
Honolulu, Hawaii
04.2024 - Current
- Conducted regular audits of processes to identify areas for improvement.
- Led cross-functional teams in the execution of operational initiatives and projects.
- Built strong operational teams to meet process and production demands.
- Coordinated with other departments, including sales, marketing, finance, and human resources, to ensure efficient operations.
- Improved morale and team member synergy by highlighting team members and celebrating birthdays.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Oversaw budget management, accounting, and payroll activities.
- Measured and reviewed performance via KPIs and metrics.
- Oversaw scheduling and staffing to meet operational demands effectively.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Regularly assist our F&B Director with event planning and execution.
- Plan events with partners when our F&B Director is out of the office.
- Communicate with guests inquiring about events or group stays.
Assistant Operations Manager
White Sands Hotel
Honolulu, HI
11.2022 - 04.2024
- Assisted with changing the White Sands Hotel POS from Roommaster to Opera Cloud.
- Trained agents on Opera Cloud while creating new SOPs for the hotel.
- Coordinated daily operations and ensured smooth workflow among departments.
- Assisted in staff training to enhance service quality and operational efficiency.
- Managed inventory levels and organized supplies for guest services.
- Developed schedules to optimize team performance during peak hours.
- Addressed customer inquiries promptly and effectively resolved any complaints or disputes.
Front Desk Supervisor
Ohia Waikiki
Honolulu, HI
09.2021 - 11.2022
- Trained and mentored new front desk staff on procedures and customer service.
- Welcomed large volume of guests and improved overall customer service.
- Maintained accurate records of guest arrivals, departures, and special requests.
- Addressed guest inquiries and resolved issues promptly and professionally.
- Collaborated with other departments to enhance overall guest experience.
- Monitored lobby area to maintain cleanliness and welcoming atmosphere for guests.
- Supervised daily operations at the front desk including check-ins and checkouts, reservations.
Front Desk Agent
Ohia Waikiki
Honolulu, HI
04.2021 - 09.2021
- Managed guest inquiries and resolved issues efficiently and professionally.
- Coordinated room assignments and maintained accurate reservation records.
- Assisted with billing processes and handled cash transactions securely.
- Provided information about local attractions and hotel services to guests.
- Maintained cleanliness and organization of the front desk area at all times.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Provided excellent customer service while upholding company policies.
Store Manager
Aldo Shoes
Honolulu, Hawaii
10.2020 - 02.2021
- Managed daily store operations and ensured efficient workflow among staff.
- Recruited, trained and supervised new employees.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Prepared monthly reports on sales figures, expenses, profits.
- Maintained accurate records of employee performance reviews.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
Assistant Store Manager
Aldo Shoes
Honolulu, HI
10.2019 - 10.2020
- Trained new employees on customer service standards and store policies.
- Monitored sales performance and identified areas for improvement.
- Resolved customer inquiries and complaints effectively and promptly.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
Sales Associate
Footlocker Retail
Honolulu, HI
02.2018 - 08.2019
- Assisted customers in selecting footwear and accessories tailored to their needs.
- Maintained organized sales floor, ensuring product displays were visually appealing.
- Processed transactions accurately using point-of-sale systems and cash handling procedures.
- Collaborated with team members to achieve daily sales goals and promote store initiatives.
- Provided product knowledge to customers, enhancing their shopping experience and satisfaction.
- Assisted customers with product selection, sizing and styling.
Education
High School Diploma -
Calvary Christian Academy
Pohnpei, FSM05-2016
Some College (No Degree) - Engineering
University of Hawai'i At Manoa
Honolulu, Hawai'iSkills
- Process improvement
- Budget management
- KPI measurement
- Event planning
- Hospitality management
- Operational efficiency
- Team building
- Leadership development
- Cross-department coordination
- Project oversight
- Special event coordination
- Groundskeeping oversight
- Preventative maintenance planning
- Building maintenance
Timeline
Hotel Manager
Royal Grove Hotel
09.2025 - Current
Operations Manager
White Sands Hotel
04.2024 - Current
Assistant Operations Manager
White Sands Hotel
11.2022 - 04.2024
Front Desk Supervisor
Ohia Waikiki
09.2021 - 11.2022
Front Desk Agent
Ohia Waikiki
04.2021 - 09.2021
Store Manager
Aldo Shoes
10.2020 - 02.2021
Assistant Store Manager
Aldo Shoes
10.2019 - 10.2020
Sales Associate
Footlocker Retail
02.2018 - 08.2019
High School Diploma -
Calvary Christian Academy
Some College (No Degree) - Engineering
University of Hawai'i At Manoa