Jericho Cail
Fort Worth,TX
Summary
Accomplished Supervisor at Crispy Clean Janitorial, adept in staff management and customer service, significantly improved customer satisfaction through effective problem-solving and leadership. Expert in training and mentoring, my tenure at American Income Life Insurance Company showcased a goal-oriented approach, enhancing team accountability and client loyalty.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Supervisor
Crispy Clean Janitorial
08.2016 - Current
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Evaluated customer needs and feedback to drive product and service improvements.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
Team Leader Manager
American Income Life Insurance Company
06.2023 - 03.2024
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Established a culture of accountability within the team, resulting in higher levels of individual responsibility towards achieving organizational goals.
- Oversaw the successful completion of multiple high-priority projects, ensuring timely delivery and client satisfaction.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Education
High School Diploma -
North Crowley High School
Fort Worth, TXSkills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Decision-making
- Excellent communication
Certification
- Property and Casualty License - Texas Department of Insurance.
- Life and Health Insurance License - Texas Department of Insurance.
Timeline
Team Leader Manager
American Income Life Insurance Company
06.2023 - 03.2024
Supervisor
Crispy Clean Janitorial
08.2016 - Current
- Property and Casualty License - Texas Department of Insurance.
- Life and Health Insurance License - Texas Department of Insurance.
High School Diploma -
North Crowley High School
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