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Data Analyst with 6 years of experience across various industries, skilled in converting complex data into actionable insights that enhance business growth and operational efficiency. Expertise in data visualization, customer feedback analysis, and business intelligence utilizing tools such as Power BI, SQL, and Salesforce. Strong communicator with a focus on process automation and performance tracking in sectors including education, aviation, e-commerce, and banking. Committed to using data to inform strategic decisions and foster continuous improvement.

Highly versatile IT professional with strong expertise across Artificial Intelligence, full-stack development, systems administration, and enterprise automation. With a hybrid background as an ICT Support Engineer and Full-Stack Developer, I design, build, and maintain end-to-end digital solutions that streamline business operations and empower teams.
I specialise in AI-driven applications, including OpenAI API integrations, prompt engineering, LangChain workflows, chatbot development, LLM fine-tuning, anomaly detection, and automated model pipelines. My work combines advanced AI architecture with practical systems engineering to deliver secure, scalable, and intelligent solutions.
On the development side, I have deep experience in PHP, JavaScript, Laravel, Blade, MySQL, REST APIs, jQuery, Bootstrap, ArchitectUI, Vue, and responsive UI/UX design. I have built complete internal systems, such as a fully automated Staff Portal, a Timesheet and Job Tracking System, dynamic dashboards, ETL pipelines (SQL → Excel → Portal), and payment workflows integrating Tyro/Mastercard Hosted Checkout and Eway.
I also manage complex infrastructure environments, including GoDaddy VPS, WHM, cPanel, DNS, MultiPHP, Let’s Encrypt, Wordfence, WatchGuard firewall, server logs, cronjobs, and secure SFTP deployments. In the Microsoft ecosystem, I handle Azure AD Connect syncs, ImmutableID conflicts, Microsoft Entra ID management, Exchange Online configuration, and M365 administration across multiple warehouses.
With strong analytical, troubleshooting, and automation skills, I deliver solutions that reduce manual workload and increase operational accuracy. My background includes advanced data processing with Power Query, Excel formulas for award compliance, Google Sheets integrations, PDF generation automation, and dashboard visualisation.
Known for being highly proactive, adaptable, and fast-learning, I thrive in environments where I can combine AI innovation, technical problem solving, and full-stack engineering to build systems that deliver real business impact.

Results-driven Computer Systems Analyst with over 4 years of experience in designing, developing, and supporting enterprise applications. Proficient in Oracle eBusiness Suite, PL/SQL, SQL, and Oracle database technologies. Demonstrated success in troubleshooting critical system issues, configuring solutions to meet business requirements, and collaborating with cross-functional teams to ensure high-quality delivery. Experienced in all phases of the software development lifecycle, including system analysis, design, and testing. Committed to driving continuous improvement, security best practices, and ensuring application reliability in fast-paced environments. Eager to contribute expertise to the Government of Newfoundland and Labrador's enterprise financial applications team. Accurate Applications Analyst proficient in designing and building new applications and modules to accommodate business requirements. Methodical and competent professional with software optimization and troubleshooting expertise. Eager to apply these talents and a superior work ethic to a new position. Adept at delivering process improvements that increase efficiencies and performance. Organized and articulate with excellent troubleshooting abilities.

Results-driven Software Engineer with two years of experience in application development using C#, .NET, and MySQL. Proven ability to enhance performance efficiency and improve user experience through innovative feature design. Recently relocated to Melbourne and eager to leverage strong analytical, coding, and problem-solving skills in a dynamic Software Developer role within a collaborative team environment. Committed to delivering high-quality solutions that meet user needs and business objectives.

Jericho Johnson

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Analyst Coordinator

Information Technology Analyst

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Patient Transportation Supervisor

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Analyst Coordinator

Information Technology Analyst

Webmaster

Patient Transportation Supervisor

Some College (No Degree) -

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