Jericho Ocampo
Graphic Design
Los Angeles,CA
Summary
Highly organized and dependable candidate with a proven ability to manage multiple priorities and maintain a positive attitude. Willing to take on additional responsibilities to achieve team goals. Committed to ensuring customer satisfaction through exceptional service and unparalleled support. Proficient in implementing customer service best practices and skilled at finding effective solutions to meet customer needs. Friendly, empathetic, and possessing excellent communication skills. Dedicated to delivering outstanding service and support. Solid understanding of customer needs and conflict resolution, combined with strong problem-solving abilities. Builds positive customer relationships and contributes to overall customer satisfaction and loyalty.
Overview
8
8
years of professional experience
2025
2025
years of post-secondary education
2
2
Languages
Work History
Park Services Associate
Universal Studios Hollywood
06.2025 - Current
- Collaborated with park staff to develop and implement effective visitor management strategies.
- Managed time efficiently, balancing daily tasks with any unexpected situations that arose throughout the day.
- Maintained park cleanliness and safety standards through regular inspections and timely maintenance.
- Provided exemplary customer service by making patrons feel welcome, answering park questions and giving directions.
- Conducted guided tours of the park, ensuring a memorable and informative experience for visitors.
Photo Booth Operator
Anime Expo
07.2025 - 07.2025
- Delivered memorable experiences for clients with a keen attention to detail in personalized print designs and layouts according to their requests or event theme elements.
- Assisted guests with booth instructions and operation, answering questions, and delivering personable service.
- Engaged customers by suggesting fun poses and interacting with guests in fun ways.
- Ensured seamless event operations by coordinating with event organizers and venue staff.
- Streamlined setup processes, consistently arriving early to ensure timely readiness for events.
Housekeeper
USC Housing
05.2025 - 05.2025
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
Janitorial Cleaner
Live Nation
03.2025 - 05.2025
- Handled equipment, chemicals, and materials properly, and with caution.
- Emptied trash cans and transported waste to collection areas.
- Performed deep cleaning tasks on a quarterly basis to maintain optimal facility cleanliness.
- Collaborated with maintenance teams to address minor repairs, or report more significant issues promptly.
- Cleaned, stocked, and sanitized restrooms, and inspected hourly to deliver guests immaculate, safe environments that reflected well on the employer.
- Handled spills, accidents, and other cleaning emergencies to maintain cleanliness standards throughout the assigned shift.
Janitorial Cleaner
Balloon Museum
11.2024 - 04.2025
- Handled equipment, chemicals, and materials properly and with caution.
- Emptied trashcans and transported waste to collection areas.
- Performed carpet cleaning services regularly to extend the life of flooring materials and enhance overall aesthetics.
- Demonstrated flexibility in working hours, accommodating special requests for after-hours cleanings or emergency situations.
- Collaborated with fellow janitorial staff members to distribute tasks evenly and ensure comprehensive cleaning coverage.
- Projected friendly and positive image in interaction with employees and guests and built trusting and supportive relationships with other team members.
Welcome Center Ambassador
Los Angeles City College
02.2023 - 08.2024
- Helped with adding classes, managing the student portal.
- Assisted customers in navigating schools website and giving in person tours, giving overall student experience.
- Receptionist, guiding the students where to go and what resources we offered while answering various calls.
- Resolved student complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Booth Operator
Anime Expo
07.2024 - 07.2024
- Successfully balanced multiple tasks simultaneously under pressure without sacrificing quality or efficiency standards during busy periods of operation.
- Maintained a clean and organized workspace, ensuring a safe and professional environment for all booth operations.
- Promoted special events or offers to customers through effective communication techniques that generated interest and increased attendance rates.
- Organized promotional materials within the booth space effectively while maintaining a visually appealing presentation that attracted potential clients'' attention.
Janitorial Cleaner
Alex Tattoo Shop
01.2018 - 03.2020
- Handled equipment, chemicals, and materials properly and with caution.
- Emptied trashcans and transported waste to collection areas.
- Maintained cleaning equipment, performed minor repairs and communicated with management regarding specific needs for new equipment.
- Cleaned, stocked and sanitized restrooms and inspected hourly to deliver guests immaculate, safe environments that reflected well on employer.
- Checked in and stocked inventory throughout facility.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
Education
Associate of Arts - Graphic Design
Los Angeles City College
Los Angeles, CA06-2024
Timeline
Photo Booth Operator
Anime Expo
07.2025 - 07.2025
Park Services Associate
Universal Studios Hollywood
06.2025 - Current
Housekeeper
USC Housing
05.2025 - 05.2025
Janitorial Cleaner
Live Nation
03.2025 - 05.2025
Janitorial Cleaner
Balloon Museum
11.2024 - 04.2025
Booth Operator
Anime Expo
07.2024 - 07.2024
Welcome Center Ambassador
Los Angeles City College
02.2023 - 08.2024
Janitorial Cleaner
Alex Tattoo Shop
01.2018 - 03.2020
Associate of Arts - Graphic Design
Los Angeles City College
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