Jericka Figgins
Temple
Summary
Dynamic Revenue Cycle Specialist with expertise in claims processing and a strong commitment to HIPAA compliance at Baylor Scott & White Healthcare. Proven ability to analyze data for process improvement and enhance team knowledge through effective training. Detail-oriented and collaborative, dedicated to optimizing healthcare documentation and patient support.
Overview
11
11
years of professional experience
Work History
Revenue Cycle Specialist
Baylor Scott & White Healthcare
06.2018 - Current
- Manage resident accounts in Epic and ensure balances are resolved accurately and efficiently.
- Review and follow up on Medicaid and Medicare claims daily.
- Complete specialized tasks including MRANS, preparing paper claims, logging, and mailing documentation.
- Analyzed revenue cycle data to identify trends and areas for process improvement.
- Collaborated with clinical teams to ensure accurate coding and billing practices.
- Developed training materials to enhance understanding of revenue cycle operations among team members.
- Trained new team members on revenue cycle best practices, contributing to a more knowledgeable workforce.
Cashier & Server
McAlister’s Deli
05.2021 - 08.2022
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service, resolving inquiries and enhancing dining experiences.
- Maintained cleanliness and organization of the cashier area to ensure operational efficiency.
- Assisted in training new cashiers on procedures and best practices for customer engagement.
Health Plan Specialist
Fresenius Medical Care
01.2017 - 06.2018
- Developed and implemented health plan policies ensuring compliance with regulatory standards.
- Analyzed patient data to enhance care coordination and optimize resource allocation.
- Collaborated with cross-functional teams to streamline processes and improve service delivery.
- Trained staff on health plan protocols, enhancing team knowledge and performance consistency.
- Performed outbound welcome and wellness calls to health plan members.
- Requested, received, and reviewed medical records and laboratory documentation.
- Provided ongoing support to members newly diagnosed with ESRD.
- Communicated with clinic staff regarding member needs and updates.
Cashier
HEB Grocery Store
10.2015 - 07.2017
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balancing to ensure financial integrity.
- Assisted customers with product inquiries and resolved issues promptly.
- Collaborated with team members to optimize checkout workflow and reduce wait times.
- Trained incoming employees in customer service processes.
- Offered carry-out assistance and ensured a positive shopping experience.
Dietary Aide
ELM CROFT
02.2015 - 08.2015
- Prepared and served nutritious meals to residents, ensuring adherence to dietary guidelines.
- Assisted in food inventory management, maintaining accurate records of stock levels.
- Complied with sanitation and safety standards, promoting a hygienic kitchen environment.
- Collaborated with culinary team to create appealing meal presentations for residents.
- Trained new staff on dietary procedures and best practices for food service operations.
- Improved meal delivery efficiency by reorganizing service workflows within the dining area.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Kept all kitchen areas clean, tidy and free of hazards.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Followed all food safety regulations while preparing meals for patients.
- Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
Education
Certificate of Technical Studies - Certificate, Health Information Technology
Johns Hopkins University
Baltimore, MD10-2023
Certificate of Technical Studies - Certificate, The Critical Role of IT Support Staff
Johns Hopkins University
Baltimore, MD09-2023
Graduate Certificate - Medical Front Office & Electronic Health Records
Fisk University
Nashville, TN05-2015
High School Diploma -
Penn Foster High School
Scranton06-2014
Skills
- Claims review
- Claims processing proficiency
- HIPAA compliance
- Professionalism and ethics
- Customer Service & Patient Support
- Problem Solving
- Detail-Oriented & Organized
- Critical Thinking
- Team Collaboration
- Administrative Support
- Healthcare Documentation
- Medical billing expertise
- Managing records
- Coordinating documents
- Records coordination
Timeline
Cashier & Server
McAlister’s Deli
05.2021 - 08.2022
Revenue Cycle Specialist
Baylor Scott & White Healthcare
06.2018 - Current
Health Plan Specialist
Fresenius Medical Care
01.2017 - 06.2018
Cashier
HEB Grocery Store
10.2015 - 07.2017
Dietary Aide
ELM CROFT
02.2015 - 08.2015
Certificate of Technical Studies - Certificate, Health Information Technology
Johns Hopkins University
Certificate of Technical Studies - Certificate, The Critical Role of IT Support Staff
Johns Hopkins University
Graduate Certificate - Medical Front Office & Electronic Health Records
Fisk University
High School Diploma -
Penn Foster High School