Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Jericka Keyser

Norristown,PA

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Quick learner and motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Recognized for exceptional service at Promptcare Respiratory, I excel in medical billing management and communication, driving efficiency and fostering strong customer relationships.

Overview

9
9
years of professional experience

Work History

Hi-Tech Customer Service Representative

Promptcare Respiratory
06.2022 - Current
  • Accurately input procedure codes, diagnosis codes and patient information into billing software to generate up-to-date invoices.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Developed strong customer relationships to encourage repeat business.
  • Checked claims coding for accuracy with ICD-10 standards.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Recognized by management for providing exceptional customer service.
  • Processed paperwork related to medical claims processing including authorizations, referrals, pre-certifications.
  • Processed incoming authorizations, denials, and requests for additional information.

Patient Coordinator/Clinical Support Staff

Ivy Rehab
02.2020 - 06.2022
  • Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
  • Explained policies, procedures and services to patients.
  • Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
  • Acted as liaison between physicians, staff members, patients, families, and third party payers.
  • Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
  • Managed patient appointments, ensuring efficient scheduling and rescheduling as necessary.
  • Verified patients' insurance and payment methods during admissions or check-in processes.

Pulse Oximetry Specialist/Hospice Coordinator

QMES, LLC
09.2015 - 02.2020
  • Created the Pulse Oximetry Program to oversee all orders and ensure accessibility to devices, allowing patients to test.
  • Obtained upwards of 100 monthly qualifying oxygen orders from physicians, and billed them to insurance.
  • Monitored operations and reviewed records and metrics to understand company performance.
  • Implemented process improvements to increase efficiency and reduce costs.
  • Coordinated medical equipment deliveries between medical staff, families, volunteers, and other professionals involved in a patient's care plan.

Education

Associate of Arts - Photography

Montgomery County Community College
Pottstown, PA
12.2014

Skills

  • Project management
  • Customer service
  • Communication
  • Organization
  • Problem solving
  • EMR systems
  • Microsoft Office Suite
  • Medical billing management

Accomplishments

  • Deans List

References

References available upon request.

Timeline

Hi-Tech Customer Service Representative

Promptcare Respiratory
06.2022 - Current

Patient Coordinator/Clinical Support Staff

Ivy Rehab
02.2020 - 06.2022

Pulse Oximetry Specialist/Hospice Coordinator

QMES, LLC
09.2015 - 02.2020

Associate of Arts - Photography

Montgomery County Community College

Similar Profiles

CREATE PROFILE
Jericka Keyser