ASHLEY S. CROSS
Spring,TX
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated representative eager to utilize strong problem-solving and communication skills. Computer savvy with substantial understanding of customer service principles and internet platforms. Coachable and determined to effectively communicate products or services to customers.
Overview
13
13
years of professional experience
1
1
Certification
Work History
REMOTE CUSTOMER SERVICE REPRESENTATIVE
HOUSTON MEDICAL URGENT CARE
09.2020 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Maintained up-to-date knowledge of product and service changes.
- Developed and updated databases to handle customer
- Audited production reports, tracking data entry and processing errors.
- Maintained data entry requirements by following data program techniques and procedures.
- Managed of 50 customer calls per day
CLINICAL DATA SPECIALIST
Harris Health LBJ/BEN TAUB HOSPITAL
08.2013 - 01.2019
- Participated in quality assurance reviews to verify accuracy and reliability of data.
- Collaborated with medical teams to create uniform standards for clinical data reporting.
- Created data management plans and provided input on study designs.
- Minimized manual system errors with streamlined data entry process.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Completed data entry tasks with accuracy and efficiency.
Insurance Customer Service Representative
Memorial Herman TMC General Medicine
02.2011 - 07.2014
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Documented customer interactions and transactions for accurate, up-to-date records.
- Trained new customer service representatives on best practices, policies and procedures.
- Assisted customers with completing insurance documents to avoid missed information.
- Adhered to underwriting, rating and compliance criteria and guidelines to determine associated financial risks.
- Responded to customer requests for products, services, and company information.
- Assessed customer needs and recommended suitable insurance policies.
Education
Some College (No Degree) - Health Information Technology
LONESTAR COMMUNITY COLLEGE
HOUSTON TXHigh School Diploma -
Spring High School
Spring, TX05.2006
Skills
- Programming /Software and Education Skills
- Proficient in
- Microsoft office Applications, Corel suite (Word Perfect, Quattro Pro,
- Corel presentations) lotus Suite (Word Pro, Lotus 1-2-3 Lotus Database), CAD, CERNA
- Key Maps Medical terminology, Epic, Oracle, Mac processors, First responder
- Informatica Platform
- Data Quality Assurance Processes
Certification
CPR certified. Two years of college experience. AIDET training certified and Language of Caring, CNA CERTIFIED LONESTAR COMMUNITY COLLEGE/ HOUSTON COMMUNITY EMT CERTIFIED
Timeline
REMOTE CUSTOMER SERVICE REPRESENTATIVE
HOUSTON MEDICAL URGENT CARE
09.2020 - Current
CLINICAL DATA SPECIALIST
Harris Health LBJ/BEN TAUB HOSPITAL
08.2013 - 01.2019
Insurance Customer Service Representative
Memorial Herman TMC General Medicine
02.2011 - 07.2014
Some College (No Degree) - Health Information Technology
LONESTAR COMMUNITY COLLEGE
High School Diploma -
Spring High School