Jerid Hedrick
Bensalem
Summary
Field Engineer with deep expertise in medical imaging and avionics, dedicated to optimizing equipment performance and reliability. Successfully led initiatives to enhance operational efficiency, while mentoring junior engineers to elevate team capabilities. Known for resolving complex technical issues and achieving high customer satisfaction through proactive service.
Overview
21
21
years of professional experience
Work History
Multivendor Field Engineer
Block Imaging
Philadelphia
09.2025 - Current
- Conducted field inspections to assess equipment performance and compliance.
- Mentored junior engineers in best practices and technical skills development.
- Developed and implemented engineering standards for project consistency and quality.
- Reviewed project documentation for accuracy and completeness before submission.
- Led team meetings to discuss project progress and address issues.
- Resolved escalated customer issues in a timely manner.
- Modalities worked: Ultrasound, X-ray, Nuclear Medicine, Mammography, and CT.
Senior Imaging Engineer
Trinity Health
Langhorne
08.2023 - 07.2025
- Developed innovative solutions to enhance product performance and reliability.
- Resolved complex technical issues through troubleshooting techniques and root cause analysis.
- Oversaw technical documentation ensuring compliance with industry standards.
- Mentored junior engineers, fostering skill development and knowledge sharing.
Multivendor Field Engineer
GE Medical Imaging
Philadelphia
04.2020 - 08.2023
- Executed complex equipment troubleshooting, enhancing reliability across Jefferson Hospital Group.
- Maintained and troubleshot medical imaging systems to ensure peak performance and reduce downtime.
- Led Epic system implementation, resolving IT issues for seamless hospital operations.
- Developed software reimaging protocols to streamline processes and minimize system downtime.
- Managed customer relationships and facilitated equipment sales to enhance service delivery and client satisfaction.
On-site Head Coordinator/ Avionics Technician
Quanta/Agusta Westland-Leonardo
Philadelphia
10.2018 - 02.2020
- Led maintenance of diagnostic imaging systems while mentoring Biomed specialists in advanced techniques to improve service quality.
- Implement new preventive maintenance protocols, boosting equipment reliability and efficiency.
- Develop comprehensive maintenance protocols and training materials, elevating technical standards across imaging and biomedical departments.
- Developed cross-functional training programs that enhanced knowledge-sharing and technical growth among teams.
- Foster cross-functional partnerships between imaging and biomed teams, implementing knowledge-sharing initiatives and technical training programs.
- Streamlined parts procurement and documentation processes, ensuring adherence to quality standards in medical equipment servicing.
- Coordinate multi-vendor equipment repairs, ensuring minimal downtime and thorough documentation.
Metal Detection Calibration and Repair Field Engineer
Mettler Toledo
Philadelphia
02.2018 - 10.2018
- Achieved 100% on-site first-day repairs with perfect record for customer feedback and surveys.
- Maintained and troubleshot specialized food processing equipment to ensure operational efficiency.
- Performed evaluations, audits, field repairs and detected system faults early.
- Demonstrated expertise in reading and interpreting schematics during equipment installation.
- Assist customers in initial install and complete on-site in depth 4-hour training.
- Troubleshoots and re-images software.
- Maintains an accurate event log, schedule, and inventory of all parts on hand.
- Developed and maintained strong customer relationships, resulting in enhanced satisfaction and loyalty.
Tensile Strength and Calibration Field Engineer
Thwing-Albert Instrumentation
Philadelphia
10.2016 - 01.2018
- Possess knowledge of analog and digital electronic circuit principles and competent with the use of computers including the ability to install software.
- Directly responsible for the diagnosis, repair and maintenance of electronic testing instruments for the Northeastern region of the United States.
- Wide knowledge in microcontroller-based systems, LVDTs, strain gauges, closed loop, and motion control technology.
- Monitored stock levels to prevent shortages, ensuring uninterrupted operations.
- Developed and managed schedules and tracked monthly expenses to maintain organizational efficiency.
- Provided customer support through telecommunications and in-person troubleshooting, facilitating timely part ordering.
Imaging Field Engineer
Carestream Health
Philadelphia
02.2014 - 06.2016
- Analyze and resolve issues with CR and DR systems, improving diagnostic accuracy.
- Maintained and troubleshot medical imaging equipment, ensuring reliability and compliance with safety standards.
- Assisted hospitals with IT issues, improving network connectivity and enhancing overall system functionality.
- Strengthened customer relationships while driving sales of X-Ray equipment, contributing to revenue growth.
- Awarded Customer Champion for exceptional service and support.
Lead Avionics Troubleshooter
Sikorsky Global Helicopters, S92 Completions
Coatesville
09.2012 - 02.2014
- Troubleshot avionics systems, facilitating timely aircraft completion and operational readiness.
- Interpreted wiring schematics to ensure precise installations and optimal system functionality.
- Collaborated with supervisors and engineers to adapt schematics, improving system performance.
- Executed continuity checks post-installation to verify system accuracy and reliability.
- Led comprehensive medical imaging equipment maintenance, specializing in CR/DR systems and network diagnostics while fostering strong client relationships.
- Awarded Sikorsky Above and Beyond for exceeding goals and demonstrating exceptional commitment.
Aviation Electronics Technician Petty Officer Second Class
United States Navy
Norfolk
01.2006 - 06.2011
- Led avionics maintenance, enhancing operational efficiency and safety.
- Collaborated with L3 Contractors to troubleshoot UH-60 systems in Kuwait, improving operational readiness.
- Conducted 175-hour inspections, enhancing aircraft safety and reliability.
- Executed detailed wire connector repairs on various systems, ensuring reliable connections., improving system integrity.
- Documented maintenance in Vids/Maf, IETMS, and OOMA, ensuring precision and compliance.
Skills
- Ultrasound (All Vendors)
- X-Ray Systems (All Vendors)
- Nuclear Medicine (All Vendors)
- Mammography (Hologic)
- CT (Philips and GE)
- Medical Imaging Systems
- Imaging Equipment Repair
- Troubleshooting techniques
- Troubleshooting
- System Maintenance
- Equipment Calibration
- Network Troubleshooting
- Schematic Analysis
- Technical Documentation
- Project Management
- Leadership
- Customer Service
Personal Information
Title: Field Engineer
Additional Information
DOD Secret Clearance, inactive but eligible
Timeline
Multivendor Field Engineer
Block Imaging
09.2025 - Current
Senior Imaging Engineer
Trinity Health
08.2023 - 07.2025
Multivendor Field Engineer
GE Medical Imaging
04.2020 - 08.2023
On-site Head Coordinator/ Avionics Technician
Quanta/Agusta Westland-Leonardo
10.2018 - 02.2020
Metal Detection Calibration and Repair Field Engineer
Mettler Toledo
02.2018 - 10.2018
Tensile Strength and Calibration Field Engineer
Thwing-Albert Instrumentation
10.2016 - 01.2018
Imaging Field Engineer
Carestream Health
02.2014 - 06.2016
Lead Avionics Troubleshooter
Sikorsky Global Helicopters, S92 Completions
09.2012 - 02.2014
Aviation Electronics Technician Petty Officer Second Class
United States Navy
01.2006 - 06.2011