Jerid Jensen
Dickinson,ND
Summary
Experienced professional seeking a position with an established company that offers growth and advancement opportunities. Thrives in roles that allow comprehensive knowledge of the business, its processes, and the team members. With over 19 years of successful customer service experience, including 14 years in managerial positions, has honed skills in staff training, material management, and order fulfillment. Proficient in Microsoft Excel, Word Perfect, Microsoft Word, Profit Systems, and BUS-GUI, quickly adapts to new computer programs. Known for ability to create and implement policies, motivate and supervise teams. Dedicated team player with strong communication skills. Strengths lie in account maintenance, order management, problem-solving, and proactive planning. Additionally, brings over 20 years of experience operating heavy machinery and driving trucks in various climates. As a professional hauler in the oil transportation industry, recognized for commitment to safe and efficient crude oil deliveries while fostering a collaborative team environment. Reliable and adaptable, consistently meets operational demands and contributes to the overall success of the team.
Overview
23
23
years of professional experience
Work History
ND Reginal Training Manager
Badlands Tank Lines
01.2025 - Current
- Smith System Driving Training Certified
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Developed and implemented comprehensive training program to increase employee productivity and morale.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Trained new hires to perform cross-training exercises with experienced workers.
- Established a culture of continuous learning, promoting professional development opportunities for all employees across the organization.
- Collaborated with other departments to align training programs with organizational goals and objectives.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Evaluated the effectiveness of training programs using various assessment tools, providing valuable feedback for continuous improvement initiatives.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Increased overall productivity by conducting regular skills gap analyses and addressing identified needs with targeted training interventions.
- Promoted learning culture by encouraging employee participation in external professional development opportunities and sharing insights with team.
- Managed new employee orientation training process for more than 50 employees each year.
- Conducted training courses and prepared videos for long-term use.
- Directed field training to enhance participants' skills.
Terminal Manager
Badlands Tank Lines
09.2023 - 12.2024
- Facilitated delivery of dispatched loads by assigning boards and developing contingency plans.
- Oversaw maintenance activities, ensuring equipment reliability and minimal downtime due to repairs or malfunctions.
- Planned freight loads and coordinated with drivers to achieve accurate, timely delivery of products.
- Fielded customer complaints and comments and rectified issues.
- Handled customer complaints and revised process to improve service, boosting customer service scores [Number]%.
- Performed human resource-related tasks by interviewing and hiring employees, performing payroll functions and evaluating drivers.
- Promoted safety programs throughout terminal by conducting meetings and communicating safety program messages.
- Directed and monitored tracking, routing and dispatching transportation vehicles.
- Enhanced safety standards by conducting regular audits and implementing corrective actions.
- Developed strong relationships with clients, vendors, and other stakeholders for improved communication and collaboration.
- Managed terminal operations to ensure smooth functioning, optimal resource utilization, and timely service delivery.
Crude Oil Hauler
Marathon Petroleum
03.2018 - 06.2023
- Pick up crude oil from well sites and deliver loads to LAC locations
Mechanic Technician
Halliburton Energy Services
02.2016 - 01.2018
- Perform Preventive and Reactive Maintenance on Tractors, Frac equipment like Blenders and high powered Pumping Units
- Frequently trouble shoot and repaired units Transmissions and Engines
Inventory Control Coordinator
Brenntag Pacific
03.2015 - 03.2016
- Handle all incoming calls and customer service
- Code incoming invoices and BOL’s for billing/invoicing
- Purchase chemicals, through multiple vendors, for Dickinson and Billings locations
- Utilize knowledge of material and processes to service multi-customer needs
- Ensure timely material orders, goods issued and good receipts
- Accurate and appropriate storage and movement of products and inventory accuracy
- Accurately complete monthly cycle counts by checking physical inventory with good received and goods issued
- GR’s Purchase Orders and maintains accurate filing of BOL’s
- Operate forklift for moving, unloading, and loading of shipments
- Load, unload, and mix chemicals such as; Hydrochloric Acid, Methanol, Ethylene, Glycols, Tri Ethylene Glycols, Caustics, and down hole frac blends
Operations Manager
Aberdeen Solutions
01.2015 - 09.2015
- Handle all incoming calls and customer service
- Met with clients on a weekly basis
- Oversaw day to day operations
Director of Business Management
Flatland Solutions
10.2014 - 01.2015
- Oversaw daily operations of salt water disposal
- Met with new clients and maintained accounts
- Met with trucking companies and communicated with them for traffic into facility
Reginal Manager
Supertherm Fluid Heating
01.2012 - 01.2014
- Oversaw day to day operations on Frac water heaters, Hot Oilers, Hydro testing, Fresh water hauling and fuel delivery trucks
- Handled customer service, met with companies and company sites to daily
- Handled the billing of all job sites
- Oversaw North Dakota and Colorado regions
- Implemented safety programs and employee training
- Met daily with company men on job sites to improve operations
- Immediately responded to accidents or concerns
- Have ocea 10, ocea 30, accident investigating and reporting
Frac Water Hauler
Iowa Tank Lines
05.2011 - 05.2012
- Hauled fresh water to Frac sites
- Hauled Flowback to disposal wells
Operations Manager
Ashley Furniture Homestore & Distribution Center
01.2002 - 08.2014
- Promoted from Warehouse Personnel to Operations Manager in one month due to observing gaps in the sales, order, delivery, billing & service departments, then creating & implementing company policies & procedures to ensure customer satisfaction
- Created the companies ordering, receiving, routing, delivery, billing, service & return policies
- All of which are still used by Customer Service, Distribution, & Service departments
- Work with owners, sales reps, sales professionals, customer service representatives, & customers
- Support sales reps in opening new accounts
- Duties include, but are not limited to order entry, cash distributions, product/inventory allocation, replenishment, receiving & delivery
- Scheduling & routing drivers/warehouse personnel, service, and repair, overseeing delivery truck maintenance, & filling in as needed for delivery, sales, assembly, or repair tech
- Quickly and effectively solve customer and employee challenges
- Maintain quality & inventory control, constantly seeking new ways to improve delivery & customer service
Education
GED -
Pine View High School
St. George, UT04-1993
Skills
- Customer service
- Staff training
- Material ordering
- Receiving
- Issuing
- Delivery
- Microsoft Excel
- Word Perfect
- Hazardous materials handling
- Microsoft Word
- Profit Systems
- BUS-GUI
Accomplishments
After taking over as Regional Manager for Supertherm, I added four new divisions to the company in a year and a half. I brought in more than a dozen new MSA’s in less than a year. I re-wrote the company’s safety program and decreased incidents by 80 percent
Work References
- Marathon Petroleum, Nathen Blankenship, SR. Loss Control Specialist, 701-667-8131 (Office) 701-426-9478 (Mobile)
- Ashley Furniture Homestore, Paul Olsen, Owner, 435-680-2899, Todd Pendleton, Owner, 435-680-1577, Chase Loader, Manager, 435-668-4127
- Halliburton Energy Services, Kent Bartschi, Area Resource Manager, Kent.bartschi@halliburton.com, 713-839-2690, Bobbie Weyrauch, District Procurement Manager, Bobbie.weyrauch@halliburton.com, 701-774-5607, Jason Bond, District Bulk Plant Manager, Jason.bond@halliburton.com, 701-774-7225, Don Schaefer, Mechanic Foreman, Don.schaefer@halliburton.com, 406-546-4080, Jeremy Overby, Continuous Improvement Specialist, Jeremy.overby@halliburton.com, 701-770-9444, Dan Sullivan, Materials Manager, Dan.sullivan@halliburton.com, 701-774-3963
Timeline
ND Reginal Training Manager
Badlands Tank Lines
01.2025 - Current
Terminal Manager
Badlands Tank Lines
09.2023 - 12.2024
Crude Oil Hauler
Marathon Petroleum
03.2018 - 06.2023
Mechanic Technician
Halliburton Energy Services
02.2016 - 01.2018
Inventory Control Coordinator
Brenntag Pacific
03.2015 - 03.2016
Operations Manager
Aberdeen Solutions
01.2015 - 09.2015
Director of Business Management
Flatland Solutions
10.2014 - 01.2015
Reginal Manager
Supertherm Fluid Heating
01.2012 - 01.2014
Frac Water Hauler
Iowa Tank Lines
05.2011 - 05.2012
Operations Manager
Ashley Furniture Homestore & Distribution Center
01.2002 - 08.2014
GED -
Pine View High School
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