Summary
Skills
Work History
Education
Overview
Generic

JERIDIA NASH

CDL
Palm Bay,FL

Summary

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Skills

  • Clean Driving Record
  • Safety-Focused
  • Impeccable Driving Record
  • Strong Safety History
  • Defensive Driving Expert
  • DOT Regulations
  • Vehicle Inspections
  • Data Collection
  • Information Security
  • Call Management
  • Scheduling
  • Complaint Resolution
  • Customer Relations
  • Database Management
  • Driver Communication
  • Data Entry
  • Customer Relationship Management

Work History

Professional Bus Operator

Pace suburban Bus
Melrose Park, IL
03.2020 - 08.2023
  • Performed pre-trip inspections of the bus, checking for any mechanical or safety issues.
  • Upheld strict DOT reporting records for trips, vehicles and notable incidents.
  • Conducted post-trip inspections upon completion of each shift.
  • Inspected bus for safety and maintenance issues before departure.
  • Notified dispatch of any irregularities such as accidents or hazardous weather conditions.
  • Used GPS navigation to follow routes and avoid potential construction or traffic delays.
  • Maintained communication with dispatchers regarding routes and arrival times.
  • Operated bus professionally and interacted with passengers to foster pleasant rides.
  • Complied with local traffic regulations and safety requirements for bus operation.
  • Cleaned and sanitized bus interiors to lessen germ spread.
  • Advised passengers to be seated and orderly while on vehicles.
  • Assisted passengers in loading wheelchairs or other mobility aids.
  • Collected tickets or cash fares from passengers.
  • Drove established routes and maintained knowledge of streets and stops to deliver positive passenger experiences.
  • Drove vehicles over routes or to destinations, complying with traffic regulations to provide smooth and safe rides for passengers.
  • Communicated regularly with other drivers about routes and other duties performed during shift.

Transportation Bus Driver

First Transit, Inc.
Melrose Park, IL
04.2016 - 03.2020
  • Greeted customers and identified their needs.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Prepared and evaluated CRM reports to identify problems and areas for improvement.
  • Performed pre-trip inspection and mechanical checks before scheduled run
  • Upheld strict DOT reporting records for trips, vehicles and notable incidents.
  • Assisted elderly or disabled individuals by helping on and off bus, seating properly and carrying baggage.
  • Provided route, schedule and fare information to passengers.
  • Adhered to schedules and safety protocols to enhance transportation service.
  • Drove established routes and maintained knowledge of streets and stops to deliver positive passenger experiences.
  • Supported riders with disabilities by operating transportation assistance equipment..

CSM/Dispatcher

First American
Glen Ellyn, IL
01.2012 - 04.2016
  • Prepared and evaluated CRM reports to identify problems and areas for improvement.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Excelled in exceeding daily credit card application goals.
  • Responded to customer emails with accurate product and service information.
  • Made outbound calls to obtain account information.
  • Set up and activated customer accounts.
  • Resolved customer complaints in a timely manner by identifying problems and providing solutions.
  • Addressed questions, problems or requests for service or equipment.
  • Assisted drivers with route planning and scheduling pickups and deliveries.
  • Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.
  • Recorded and maintained files or records of customer requests, work or services performed.
  • Provided feedback on processes within the dispatch team to improve efficiency.
  • Recorded results of service calls to create report summaries for senior management.

Clerical Worker

First St. Peters COGIC
Chicago, IL
01.2006 - 12.2012
  • Scheduled meetings and coordinated materials to be distributed to attendees.
  • Maintained and updated filing, inventory and database systems, manually or using computer.
  • Identified issues and utilized emotional intelligence and diplomatic communication to defuse.
  • Provided administrative support for multiple departments within the organization.
  • Collected, counted and disbursed money to complete basic bookkeeping and banking transactions.
  • Conducted office inventory checks and requested restock of supplies.
  • Copied, sorted and filed records of office activities and business transactions.
  • Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
  • Coordinated travel arrangements for office personnel.
  • Answered telephones, directed calls, and took messages.

Customer Service Representative

Comcast, Xfinity
Chicago, IL
02.2009 - 01.2012
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Set up and activated customer accounts.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Planned and completed group projects, working smoothly with others.
  • Worked with cross-functional teams to achieve goals.
  • Achieved cost-savings by developing functional solutions to problems.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Completed day-to-day duties accurately and efficiently.
  • Maintained updated knowledge through continuing education and advanced training.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Education

Associate of Science - Health Management And Clinical Assistance

Ultimate Medical Academy - Clearwater
Clearwater, FL
05.2025

Overview

18
18
years of professional experience
JERIDIA NASHCDL