Jeridia Nash
customer service admin
Palm Bay,FL
Summary
Customer-oriented driver offers several years of experience in environment. Successful at route planning and navigation to complete smooth, on-time deliveries. Dependable professional committed to customer service and upholding safety standards. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
15
15
years of professional experience
Work History
ASL Driver
Waste Management
01.2024 - Current
- Operated waste collection truck to pick up and transport garbage, recyclable materials, and yard waste from residential areas.
- Adhered to all safety regulations while operating truck according to local driving laws.
- Emptied containers into hopper on back of truck using hand tools and and or mechanical lift device.
- Cleaned compactor area after emptying containers at transfer station.
- Inspected trucks daily to ensure proper functioning of brakes, lights, signals, and other safety equipment.
- Adhered to all company policies regarding waste handling procedures and customer service standards.
- Assisted customers with questions or complaints related to services provided.
- Checked container contents for prohibited items before collecting them.
- Conducted regular inspections of assigned equipment and reported any issues promptly.
- Observed traffic laws while maneuvering through congested streets.
- Followed established routes in order to collect trash efficiently.
Customer Support Specialist
Comcast, Xfinity
08.2023 - 01.2024
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
Transit Bus Operator
Pace Suburban Bus
03.2018 - 08.2023
- Conducted pre-trip inspections of the bus to ensure it was safe for operation.
- Made sure wheelchair lifts were functioning properly before each trip began.
- Reported any mechanical problems or incidents that occurred during transit operations.
- Managed time effectively by arriving at stops on schedule according to route times.
- Adhered to all traffic laws including speed limits, stop signs, signals.
- Communicated regularly with dispatch personnel via two-way radio systems.
- Maintained professional demeanor when dealing with difficult customers or situations.
- Responded to customer inquiries regarding routes, schedules, and transfers.
- Resolved conflicts between passengers in a professional manner when necessary.
- Kept an eye out for suspicious activity or unattended items on board the bus.
- Maintained a clean interior of the bus by sweeping and removing debris between runs.
- Assisted customers in locating information about destinations or connecting routes.
- Computed fares accurately using onboard ticket machines or cash payments.
CSM/Dispatcher
First Transit
09.2015 - 03.2018
- Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
- Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries.
- Developed and implemented strategies for providing excellent customer service experience.
- Analyzed call center data to identify trends in customer issues and recommend solutions accordingly.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Developed policies and procedures related to customer service operations.
Cargo Agent
Staffmark Temp Service
09.2014 - 02.2015
- Provided customer service in accordance with company policies and procedures.
- Developed relationships with vendors in order to secure competitive rates for shipping services.
- Created labels that accurately identified packages by content type, origin and destination locations .
- Organized freight according to destination requirements and established timelines for deliveries.
- Communicated effectively with truck drivers regarding pickup and delivery schedules.
- Ensured accurate data entry into computer systems related to cargo tracking information.
- Processed payments from customers for shipping services rendered.
Residential Home Manager
Ray Graham Association
06.2009 - 07.2014
- Collaborated with counselors to develop counseling programs that addressed student needs.
- Developed and deepened relationships with residents and fellow staff.
- Conferred with medical personnel to understand backgrounds and needs of residents.
- Compiled residents' daily activities and quantities of supplies used to prepare reports
- Fostered relationships with residents and worked with new residents to optimize acclimation and ease transition to new living environment.
- Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
- Offered positive reinforcement and taught life skills regarding chores and cooking techniques.
- Conversed with residents to promote social interaction and reinforce positive behaviors.
- Resolved concerns regarding staff, residents, and care to maintain standards throughout group home.
- Encouraged residents to independently interact with others, make decisions and participate in community activities.
Education
Associate of Science - Health Human Services
Ultimate Medical Academy - Clearwater
Clearwater, FL06-2025
Skills
- Materials Transport
- DOT Compliance
- Vehicle Inspection
- Route Determination
- Punctual and Reliable
- Accident Prevention
- Valid Driver's License
- CDL License
- Time Management
- Customer rapport
- Customer Service
Timeline
ASL Driver
Waste Management
01.2024 - Current
Customer Support Specialist
Comcast, Xfinity
08.2023 - 01.2024
Transit Bus Operator
Pace Suburban Bus
03.2018 - 08.2023
CSM/Dispatcher
First Transit
09.2015 - 03.2018
Cargo Agent
Staffmark Temp Service
09.2014 - 02.2015
Residential Home Manager
Ray Graham Association
06.2009 - 07.2014
Associate of Science - Health Human Services
Ultimate Medical Academy - Clearwater