Summary
Overview
Work History
Education
Skills
Accomplishments
Community Service
Timeline
Generic

Jeridi Lewis

Jackson,MI

Summary

Talented professional considered knowledgeable leader and dedicated problem solver. Brings 15+ years of expertise to forward company objectives. Attentive to improving the needs of the business, detail oriented with experience in coordinating projects, programs and improvements. Structured and organizational minded.

Overview

11
11
years of professional experience

Work History

Project Manager

Consumers Energy
01.2019 - 12.2023
  • Planned, designed, and scheduled phases for large projects.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Achieved project deadlines by coordinating with contractors to manage performance.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Developed and initiated projects, managed costs, and monitored performance.
  • Prepared and submitted project invoices for review and approval.
  • Managed projects from procurement to commission.
  • Coordinated material procurement and required services for projects within budget requirements.
  • Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.

Executive Assistant

Consumers Energy
07.2016 - 01.2019
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Organized and coordinated conferences and monthly meetings.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Screened calls and emails and responded accordingly to support executive correspondence.
  • Facilitated training and onboarding for incoming office staff.
  • Updated spreadsheets and created presentations to support executives and boost team productivity.

Call Center Representative

Consumers Energy
11.2012 - 07.2016
  • Responded to customer calls and emails to answer questions about products and services.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Attended telephone skills and program information training sessions to boost aptitude.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Boosted customer service satisfaction ratings through consistent quality control.
  • Performed various clerical duties by filing and faxing documents and creating customer databases.

Education

BBA - Business Administration And Management

Siena Heights University
Adrian, MI
05.2017

Skills

  • Vendor Sourcing
  • Contract Management
  • Work Flow Planning
  • Resource Allocation
  • Document Management
  • Schedule Management
  • Cost Control
  • Project Tracking
  • Project Planning
  • Project Management
  • Budgeting and Forecasting

Accomplishments

  • Used Microsoft Excel to track project forecasts vs. actuals.
  • Lead over several vendors that were hired through Statement of Work.
  • Great writer and communicator and always willing to ask questions.

Community Service

Enjoy doing city clean-ups, highway clean-ups, fostering families at Holidays, and heavily involved in church activities. 

Timeline

Project Manager

Consumers Energy
01.2019 - 12.2023

Executive Assistant

Consumers Energy
07.2016 - 01.2019

Call Center Representative

Consumers Energy
11.2012 - 07.2016

BBA - Business Administration And Management

Siena Heights University

Similar Profiles

CREATE PROFILE
Jeridi Lewis