Summary
Overview
Work History
Education
Skills
Communication Skills
Volunteer Experience
References
Certification
Timeline
Generic

Jerielle Bosley

Summary

Organized leader with four years of knowledge in reception work via civilian/government experience. Ability to adapt to changing and face paced environments organized files while independently pulling workload and gradually scheduling and distributing duty amongst peers. Dedicated, responsible, detail-oriented with extensive experience overseeing all aspects of a well-ordered workday. Demonstrated ability to solve conflict resolution and make process improvements that increase efficiency. Successful human resource candidate with expertise in employee recruitment, training and payroll management. Adept at building and maintaining positive relationships with employees and management. Strong organizational skills and committed to adhering to relevant laws and regulations.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Medical Support Assistant

James A. Haley Veteran Affairs
11.2022 - Current
  • Works collaboratively and routinely communicates with specialist care clinical staff, administrative personnel, and superiors to provide specialty care for various clinics
  • Serves as the coordinator of incoming telephone calls, schedules appointments, and handles administrative tasks.
  • Enhanced office workflow for medical staff by maintaining accurate records and timely data entry.
  • Improved patient satisfaction by efficiently scheduling appointments and managing phone lines.
  • Streamlined patient check-in process with effective communication and organization skills.
  • Provided compassionate support, addressing patient concerns and inquiries in a professional manner.
  • Collaborated with interdisciplinary teams to ensure seamless coordination of patient care services.
  • Maintained strict confidentiality, adhering to HIPAA regulations while handling sensitive patient information.
  • Reduced billing errors by diligently verifying insurance coverage and obtaining necessary authorizations prior to procedures.
  • Supported clinical staff by preparing examination rooms, ensuring cleanliness and availability of required supplies.
  • Participated in ongoing professional development opportunities, staying current on industry best practices and regulatory guidelines.
  • Used CPSchart, Vista GUI and patient flow suite to maintain and record patient data and generate reports.
  • Assisted in the reduction of appointment wait times by coordinating schedules and optimizing available resources.
  • Contributed to a positive work environment through proactive problem-solving and excellent teamwork abilities.
  • Facilitated smooth transitions between appointments, effectively communicating with both patients and medical professionals on schedule updates or changes.

Sales Associate

American Phone & Telegraph Co.
06.2022 - 11.2022
  • Takes customer calls, recommends work plans and rates, and assists sales representatives.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Monitored customers for signs of security concerns and escalated issues to management.

Receptionist

Wilson Enterprise
01.2021 - 03.2022
  • Oversees team workloads, greets visitors, answers calls, sorts mail, and provides administrative support.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Increased customer retention rates through exceptional communication skills and problem-solving abilities.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Assisted in the onboarding of new employees by preparing orientation materials and providing guidance on company policies.
  • Enhanced employee retention by implementing effective talent management strategies and fostering a positive work environment.
  • Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
  • Spearheaded successful recruitment campaigns, attracting top-tier talent to fill key company positions.
  • Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.

Bay Host

Topgolf
12.2018 - 07.2020
  • Creates agenda and communication materials for team meetings, ensures customer security, offers food and beverages, and handles customer inquiries and complaints.
  • Enhanced guest satisfaction by providing exceptional customer service and promptly addressing their needs.
  • Maintained a clean and welcoming environment for guests, ensuring an enjoyable experience during their visit.
  • Contributed to increased revenue through upselling techniques and promoting special offers or events to guests.
  • Provided knowledgeable recommendations for menu items and beverages, enhancing guest satisfaction with their choices.
  • Efficiently processed payments from customers, resolving any discrepancies in a timely manner to ensure accurate financial records.
  • Trained new employees on company policies, procedures, and service standards, facilitating their integration into the team.
  • Streamlined communication between front-of-house staff and kitchen team members by relaying orders accurately, resulting in improved food quality delivered to guests.
  • Participated in inventory management tasks, ensuring adequate stock levels were maintained and ordering supplies as necessary.
  • Upheld an atmosphere of professionalism and positivity among team members, contributing to a cohesive work environment that fostered exceptional guest service.
  • Attended in-house training courses and webinars to learn different techniques.
  • Boosted restaurant reputation with exceptional attention to detail, prompt service, and a friendly demeanor.
  • Minimized wait times by quickly seating guests during peak hours, improving overall customer experience.

Education

Some College -

Southern University A & M College
Baton Rouge, LA

Skills

  • Conceptual Thinking
  • Effective Communication
  • Basic Medical Knowledge
  • Clinical Organization
  • Preventive Maintenance
  • Government Experience
  • Record Keeping
  • Cash Handling
  • Computer Operations
  • Team Building
  • Workload Pulling
  • Attention To Detail
  • Time Management
  • jQuery Proficiency
  • JavaScript
  • Website Analytics
  • Problem-Solving
  • Communication and Interpersonal Skills
  • Analytical Thinking
  • VSE Gui
  • CPRSchart
  • VISTA

Communication Skills

Lead team meetings in building presentations on how to overcome an intense work week. Distributed advice to peers on how to handle workload and be present in the workplace. Dissected conversations to analyze and come to a decision on the best possible solutions while solely hearing everyone's opinions and transgressions. Maintained a calming vibrato and soothing spirit while deescalating intense customer, peer, associate confrontation.

Volunteer Experience

CICI’s Gymnastics, Providing teaching or training in a classroom setting or via a remote platform. Creating and following lesson plans, choosing any necessary curriculum or resource materials, explaining concepts and theories, and reviewing assignments and examinations. Improving the performance of students or clients and encouraging them to achieve their assigned goals by providing a conducive, positive, and an upbeat environment at the gymnasium. Closely checking and monitoring the exercise sessions and guiding students on the correct techniques that need to be followed. Developing and teaching gymnastics classes in a safe and fun environment.

References

  • Yolonda Wilson, Former Supervisor, 318-884-7984, reneselove13@icloud.com
  • Lamique Spruill, Business Associate, 903-390-3831, meekcspruill18@yahoo.com
  • Amber Butler, Former Manager, 318-503-5404, Butleramber821@gmail.com
  • Kyle Ferrer, Former Employer, 918-520-5017
  • Kiana Williams, Business Associate, 318-953-4225, Kianashakal15@gmail.com

Certification

Prevention and Management of Disruptive Behavior Certification

Mod/High Risk Certification

Verbal Interventions and Personal Safety Certificate

Timeline

Medical Support Assistant

James A. Haley Veteran Affairs
11.2022 - Current

Sales Associate

American Phone & Telegraph Co.
06.2022 - 11.2022

Receptionist

Wilson Enterprise
01.2021 - 03.2022

Bay Host

Topgolf
12.2018 - 07.2020

Some College -

Southern University A & M College

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Jerielle Bosley