Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Yamel Pena

Bay Shore,NY

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.




Overview

4
4
years of professional experience

Work History

Customer Service Representative

MetroStar
11.2019 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Receptionist

Dr. Robert Buurma
04.2022 - 12.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.

Education

High School Diploma -

Bay Shore Senior High School
Bay Shore, NY
07.2019

Skills

  • Microsoft Internet Explorer
  • Administrative Support
  • Problem-Solving Ability
  • Apple macOS
  • Customer Service
  • Active Listening
  • Bilingual

Languages

Spanish
Native or Bilingual

Timeline

Receptionist

Dr. Robert Buurma
04.2022 - 12.2022

Customer Service Representative

MetroStar
11.2019 - Current

High School Diploma -

Bay Shore Senior High School

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Yamel Pena