Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
AccountManager

Jeri Heinz

Sales
Arlington,TX

Summary

Knowledgeable and dedicated customer service professional with extensive experience in Retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

11
11
years of professional experience

Work History

Sales Associate /Receiving Clerk

Scrubs Etc.
10.2021 - 03.2023
  • Unloaded and unpacked incoming shipments to facilitate orders and verify accuracy of contents.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.

Manager

KO Trading
09.2016 - 07.2020
  • Developed and maintained relationships with customers and suppliers through account development.
  • Controlled costs to keep business operating within budget and increase profits.
  • Improved marketing to attract new customers and promote business.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

Front Office Manager

Fort Worth Laundry & Dry Cleaners
07.2012 - 09.2016
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Tallied cash drawer at beginning and end of each work shift.
  • Performed cash, card and check transactions to complete customer purchases.
  • Learned duties for various positions and provided backup at key times.

Education

Accounting

Stephen F Austin State University
Nacogdoches, TX

Skills

  • Store Opening and Closing
  • Persuasive Selling
  • Retail Sales
  • Strong Communication and Interpersonal Skills
  • Merchandise Receiving and Handling
  • Special Orders
  • Retail Store Operations
  • Cash Handling
  • Excellent People Skills
  • Sales Expertise
  • Cash Handling Accuracy

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Sales Associate /Receiving Clerk

Scrubs Etc.
10.2021 - 03.2023

Manager

KO Trading
09.2016 - 07.2020

Front Office Manager

Fort Worth Laundry & Dry Cleaners
07.2012 - 09.2016

Accounting

Stephen F Austin State University

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Jeri HeinzSales